17
English
16
English
TROUBLESHOOTING
POSSIBLE CAUSE AND SOLUTION
PROBLEM
Unit is not plugged in. Plug power cord into electrical outlet.
Household circuit breaker / ground fault circuit interrupter has tripped
or blown fuse. Reset circuit breaker / ground fault circuit interrupter, or
replace fuse. See IMPORTANT INSTRUCTIONS.
Unit has overheated. Automatic Safety Shut Off has initiated. See
RESET HEATER.
Tip-over switch on bottom of unit has been tripped and safety shut-off
system has cut power to heater. Place heater on level surface. See
SAFETY FEATURES.
Unit is damaged or in need of repair. Cease usage and unplug. Contact
Consumer Service for assistance.
Check filter and clean as necessary. See CLEANING.
Ensure unit is set to High Heat.
Close all doors and windows to trap heat.
Allow unit to fully circulate heat throughout room; may take
several minutes.
Turn Power Off and unplug unit. A cylindrical plunger is on bottom of
unit. Push in 4–5 times, ensuring it is not stuck. Set unit down on flat
surface. Ensure power cord is not under unit. Plug unit in and turn Power
On. Turn to highest heat setting.
Unit fails to power on.
Airflow is diminished.
Unit is not producing
sufficient amount
of heat.
Unit is powered on
but there is no heat.
Vornado Air LLC (“Vornado”) warrants to the original consumer or purchaser this Vornado
®
Personal Heater (“Product”) is free from defects in material or workmanship for a period of five
(5) years from the date of purchase. If any such defect is discovered within the warranty period,
Vornado, at its discretion, will repair or replace the Product at no cost.
For warranty or repair service:
Call 1-800-234-0604 or email [email protected] to obtain a Return Authorization (“RA”) form.
Please have or include your Product’s model number and serial number, as well as your name,
address, city, state, Zip code and phone number when contacting Vornado for warranty service.
After receiving the RA form, ship your Product to:
Vornado Air LLC Attn: Warranty & Repair 415 East 13th Street, Andover, KS 67002. For your
convenience, please have your model number and serial number when contacting Vornado
with service inquiries. To ensure proper handling, packages must be clearly marked with the RA
number. Packages not clearly marked with the RA number may be refused at the receiving dock.
Please allow 1–2 weeks for repair and return of your Product after the Product is received.
Repairs not covered by the warranty or outside the warranty period will require a fee to cover the
cost of materials, labor, handling and shipping.
This warranty does not apply to defects resulting from abuse of the Product, modification,
alteration, mishandling, improper maintenance, commercial use or repair or service of the Product
WARRANTY
We expect this product to be perfect. If you’re not satisfied
with this product, let us know.
We’re Here to Help
800.234.0604
vornado.com
Designed, engineered and supported in USA.
Summary of Contents for VMH10
Page 28: ......
