Volvo XC90 Hybrid 2016, Owner'S Manual

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MAINTENANCE AND SERVICING
476
NOTE
My Volvo can be found by going to www.vol-
vocars.com and selecting the United States or
Canada.
Before the service can be used
Volvo ID
•
The owner (primary driver) must create or
have a Volvo ID (see the article "Volvo ID").
•
Register your Volvo ID in the vehicle as
explained in the article "Volvo ID". If you have
already registered a Volvo ID, use the same
email address that you used to create the
Volvo ID.
Changing a Volvo ID email address
If you would like to register a different email
address, open the Volvo ID app and tap
Change
Volvo ID
. Follow the instructions provided. See
also the article "Volvo ID" for additional informa-
tion.
Selecting a Volvo retailer on the My Volvo
website
By default, the retailer where you purchased your
vehicle will be your preferred retailer/Volvo
authorized workshop who will perform service
and repairs on your vehicle. To confirm or change
the preferred retailer, go to your personalized My
Volvo website.
Prerequisites for booking service from the
vehicle
In order to book an appointment from the vehicle:
•
The engine must be running
•
The vehicle must be connected to the Inter-
net (see the article "Internet connected vehi-
cle")
Using the service
When it is time for service or in certain cases if
repairs are necessary, a message will appear in
the instrument panel and in the center display.
This message is triggered by:
•
the amount of time that has elapsed since
the last service
•
the number of hours the engine has run
since the last service
•
mileage since the last service.
•
Specific warnings or fault codes in the vehi-
cle
Booking service or repairs
Submit a booking request whenever you need a
workshop appointment or when a message
regarding the need for service or repairs has
been displayed in the instrument panel and in the
center display.
Sending an appointment request
1. Open the
Car status
app in the center dis-
play's App view.
2. Tap
Appointments
.
3. Under
Appointments
, tap
Request
appoint.
.
4. Check that your
Volvo ID
is correct.
5. Check that the correct preferred retailer is
listed. If you prefer, simply tap the button to
initiate a call to the retailer.
6. Tap
Send appointment request
. Your
request and vehicle data will be sent to your
retailer through the vehicle's Internet con-
nection.
> Volvo will send a booking invitation to your
email address.
7. Open the email and click the link to select an
appointment slot at your workshop. Enter
your Volvo ID to log in to My Volvo and pro-
ceed to book your workshop appointment at
a convenient time with your preferred service
advisor. Add any additional preferences and
free text to your booking.