Bias Q5 User Guide V1.0
Page 19
10 Warranty and assistance
10.1 Warranty
10.1.1 Product warranty
Void guarantees its manufactured products to be free
from defective components and factory workmanship
for a period of 48 (forty eight) months, starting from
the date of purchase printed on Void’s (or any of its
Authorized Dealer’s) invoice to the end customer. All
warranty repairs and retrofits must be performed at Void
facilities or at an Authorized Service Center at no cost
for the purchaser. Warranty exclusion: Void’s warranty
does not cover product malfunctioning or failure caused
by: misuse, abuse, repair work or alterations performed
by non-authorized personnel, incorrect connections,
exposure to harsh weather conditions, mechanical
damages (including shipping accidents), and normal wear
and tear. Void will perform warranty services provided
that the product is not damaged during transportation.
10.1.2 Return of goods
Goods can be returned to Void only after they have
been granted a Return Merchandise Authorization
(RMA) number to be attached to the external packaging.
Void (or its Authorized Service Center) has the right to
refuse any returned good without a RMA number.
10.1.3 Repair or replacement
Void reserves the right to repair or replace any
defective goods covered by product warranty
at its sole discretion and as it deems best.
10.1.4 Cost and responsibility of transport
The purchaser (or end user/customer) is solely
responsible for all transportation costs and risks
associated with sending warranty covered goods to Void
or its Authorized Service Center. Void will assume full
responsibility and cover all costs incurred to send the
goods back to the purchaser (or end user/customer).
10.2 Assistance
All servicing and repairs for Void Bias series amplifiers
is handled by Powersoft Worldwide. Please follow
the instructions below in case of any difficulties.
There are no user-serviceable parts in your amplifier. Refer
servicing to qualified technical personnel. In addition to
having an in-house service department, Powersoft supports a
network of authorized service centers. If your amplifier needs
repair, contact your Powersoft dealer (or distributor). You can
also contact the Powersoft Technical Service department to
obtain the location of the nearest authorized service center.
Even though most product malfunctioning can be
solved at your premises through Powersoft Customer
Care or your direct knowledge, occasionally, due the
nature of the failure, it might be necessary to return
defective products to Powersoft for repair. In the latter
case, before shipping, you are kindly asked to follow
step by step the procedure described below:
•
Obtain the “Defect Report Form” by contacting our
Customer Care Department via email:
[email protected] or download the “Defect Report
Form” from Powersoft’s website
(http://www.powersoft-audio.com/en/support/service).
•
Fill out one “Defect Report form” for each returned
item (the form is an editable tab guided document) and
save as your name, amp model and serial Number (for
example: distributornamek10sn17345.doc) providing all
required information except the RMA code/s and send it
to [email protected] [email protected] and
[email protected] for Powersoft approval.
•
In case of defect reports approved by the
Powersoft Customer Service Representative
you will receive an RMA authorization code
(one RMA code for each returning device).
•
Upon receiving the RMA code you must
package the unit and attach the RMA code
outside the pack, protected in a waterproof
transparent envelope so it is clearly visible.
•
Once the unit has been repaired you will be provided
with a works form which must be forwarded to
[email protected] and the customer.
All returning items must be shipped to the following address:
Powersoft
Via Enrico Conti, 13-15
50018 Scandicci (FI) Italy
In case of shipment from countries NOT belonging
to the European Community make sure you have
also followed the instructions described in the
document available for download at the TEMPORARY
EXPORTATION / IMPORTATION PROCEDURE link at
http://www.powersoft-audio.com/en/support/service.
Thank you for your understanding and cooperation and
continued support as we work to improve our partnership.