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AUTOMATED ATTENDANT

Use the Voice Mail Menu to access the Auto Attendant
(Extension Settings) menu.

1. Press [6] (Extended Options) on the Main

Voice Mail menu to get to Auto Attendant
functions.

2. Automated Attendant also provides another

useful function that allows users to set up a
Voice Note Pad.

The following drawing shows the menu structure for
the Automated Attendant (Extension Settings):

Extended
Options

Extension
Settings

Immediate

Forward

to Personal

Mailbox

Supervised

Transfer

Blind

Transfer

Call Screening

Call Holding

Call Screening &
Call Holding

IN252-00.fm Page 28 Tuesday, October 5, 1999 10:06 AM

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Summary of Contents for infinite TalkPath

Page 1: ......

Page 2: ...s of the United States 17 U S C Section 101 et seq VODAVI Communications Systems Inc reserves the right to make changes in specifications at any time and without notice The information furnished by VO...

Page 3: ...l greeting Verify the date and time a message was sent Screen incoming calls Activate voice menus when you are away from your desk Be notified of an important message anytime anyplace Allow a calling...

Page 4: ...features can be accessed by pressing 0 9 or from the dialpad of any push button telephone Menus are connected in what we call a tree structure where general topics are broken into more specific areas...

Page 5: ...the system However experienced users may not need to listen to the menu selections at all The Type Ahead feature overrides the voice prompts and allows users to enter a string of keys that takes them...

Page 6: ...4 VOICE MESSAGING The following illustration shows the menu structure for Voice Messaging...

Page 7: ...5...

Page 8: ...press the voice mail button or dial the Voice Mail pilot number The first four steps are performed automatically 6 Enter your password Initially a number set by the system administrator The first time...

Page 9: ...eliminate unnecessary messages If you have no mes sages it leaves out the message number prompt and the retrieve messages prompt Record Name Recording your name provides a personalized identity for y...

Page 10: ...n sent to the correct person If a name is not recorded the caller hears Message will be sent to mailbox XXXX Once the name has been recorded you can To listen to the current name To record again When...

Page 11: ...at is easy to remember but is not obvious For example do not use 5555 However the last four digits of your home telephone number might work well If you forget the code the administrator can reset the...

Page 12: ...ing plays only when it is activated It could be used for vacations days off or sick days Internal That answers when fellow employ ees dial your extension Future Busy Answers calls only when you are on...

Page 13: ...ng callers to press any key at the end of their messages allows them to select from a number of editing options To send To play the message To cancel the message To append to the message To re record...

Page 14: ...r message then press any key to finish recording or stay on the line and an operator will be with you momentarily For Personal Options To edit any greeting type To edit the standard greeting To listen...

Page 15: ...13 Once the greeting has been recorded you can Press 1 to hear it Press 2 to re record Press 3 to erase it Press to go back...

Page 16: ...and they are played in the order they were received The oldest message is played first The diagram below shows the features available while you are reviewing the messag es Features can be accessed at...

Page 17: ...ctory comments preamble to the message These comments are heard first by the person retrieving the message followed by the forwarded message Reply UseReply to respond directly to the person who left y...

Page 18: ...r message after the tone When finished press any key The following options are now available After you have finished recording and before you press 1 to send the message you are given the following op...

Page 19: ...our message 7 After recording press any key to end record ing 8 Press 1 to send the reply or use other send options Reply to Sender allows the user to respond to a mailbox message infinite TalkPath au...

Page 20: ...for the State menu and a description of what they are used for Turn Greeting Off disables the mailbox greeting The caller only hears the tone to begin recording The system provides this op tion only i...

Page 21: ...aller to a custom designed menu with a number of selec tions Forward to a module transfers the caller to a custom designed module with a number of selections This option is not currently avail able Ma...

Page 22: ...selections are available for the notifica tion options Use the selections to do the following Play is used to hear the current settings Off On turns this feature off on Immediate enables immediate no...

Page 23: ...21 If you are not available when the system tries to reach you it redials periodically until you receive the message...

Page 24: ...1 Enter your mailbox number password 2 Press 2 to send a message 3 Record your message after the tone When finished press any key The following options are now available When message is ready to send...

Page 25: ...he list is created you can always add or delete mailbox entries The complete list can also be deleted Adding and Deleting Entries Use the instructions below to add to or delete entries from a distribu...

Page 26: ...m allows users to create up to ten 10 guest mailboxes Use Guest mailboxes where you can leave messages for individuals who do not have their own permanent mailbox on the system Guests can receive mess...

Page 27: ...25 Once a guest mailbox is created the guest mailbox creator has the following options To list maiboxes To create a mailbox To delete mailbox To edit mailbox greetings To go back a menu...

Page 28: ...When finished press any key 4 If message is OK press 1 5 Press for address options 6 Press 4 for guest mailbox 7 Enter guest mailbox number followed by 8 Press to send the message Guest Instructions...

Page 29: ...27 7 After listening Guest can Press 1 to replay messages Press 3 to play the next message Press 2 to reply to owner Press 8 to time stamp...

Page 30: ...nt functions 2 Automated Attendant also provides another useful function that allows users to set up a Voice Note Pad The following drawing shows the menu structure for the Automated Attendant Extensi...

Page 31: ...2 Enter your mailbox number 3 Press 4 Enter your password 5 Press 6 at the mailbox owner prompt Call Transfer Options The instructions below shows the Transfer Option se lections The infinite TalkPat...

Page 32: ...creening When call screening is set the system identifies callers before con necting them The Voice system prompt is similar to the following You have a call from caller name Press 1 to accept and 2 t...

Page 33: ...ght be Home Phone Numbers Today s Schedule Grocery List Business Numbers Id A subset of information in the group Id s could be short numbers for different business es the first three initials of a fam...

Page 34: ...then prompts for a number To select an Information Group 1 Access the Voice Note Pad System plays existing group names 2 Select a Group Number 1 8 3 If Group Number selected already exists then the sy...

Page 35: ...ample 222 for ABC Comp 1 Enter ID 2 Record Entry example ABC s main num ber is 555 1212 3 When finished press To change Information Group description 1 Press 1 2 Record a new Information Group descrip...

Page 36: ...34 2 Press 1 to hear your recorded reminder again Press 2 to record the reminder over again Press 3 to delete the ID Press 4 to append the ID Press to go back...

Page 37: ...24 G Getting Started 3 Greeting 10 Guest Instructions 26 Guest Mailbox 24 Guest Messages Leaving 26 I Introduction 1 M Mailbox State 18 N Notification 20 Notification Type 20 P Password 9 Personal Di...

Page 38: ...ii S Send Message to Distribution List 22 Sending a Message 16 Special Keys 3 System Access 6 T To record a new Standard Greeting 12 V Voice Messaging 4...

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