VMware GSX Server 3 Administration, Administration Manual

Page: 38 / 240

www.vmware.com
38
VMware GSX Server Administration Guide
The steps below describe the information we need from you to diagnose problems.
This information largely comes from various log files. Which log file we need depends
upon the problem you encounter. The log files are listed after the steps.
You can simplify the process of collecting the needed information by running the
support script to collect the appropriate log files and system information. Follow the
steps below that apply to your host computer.
Note: The support script runs only on the GSX Server host. If you encounter
problems on a remote client, you must supply the log files manually. The two log files
you should supply, depending upon the problem you encounter on the client,
include the VMware Virtual Machine Console log file and the installation log file. See
below for more information about these logs.
Windows Host
1. Open a command prompt.
2. Change to the GSX Server program directory.
C:
cd \Program Files\VMware\VMware GSX Server
If you did not install the program in the default directory, use the appropriate
drive letter and substitute the appropriate path in the
cd
command above.
3. Run the support script.
cscript vm-support.vbs
4. After the script runs, it displays the name of the directory where it has stored its
output. Use a file compression utility such as WinZip or PKZIP to zip that
directory, then include the zip file with your support request.
Linux Host
1. Open a terminal.
2. Run the support script as the user who is running the virtual machine or as root.
vm-support
If you do not run the script as root, the script displays messages indicating that it
cannot collect some information. This is normal. If the VMware support team
needs that information, a support representative may ask you to run the script
again as root.
3. The script creates a compressed
.tgz
file in the current directory. Include that
output file with your support request.