23
24
CONSUMER LIMITED WARRANTY AGREEMENT
Your product is covered by a limited warranty by VM Audio
as established below:
Mobile Electronics Limited Warranty
Products purchased from an Authorized VM Audio Dealer
are warranted to be free of defects in material and
workmanship for one (1) year from the date of original
purchase under normal usage. Products that are identified
as “refurbished” have a limited warranty of ninety (90)
days from the date of original purchase. Dated proof of
purchase (original receipt or invoice) will be required for all
warranty claims. In the unlikely event that you experienced
a manufacturing defect or malfunction during the warranty
period, VM Audio will repair the defective product or replace
with the same or equivalent product if the same item is not
available or discontinued. Replacement product may have
superficial blemishes or scratches that do not affect the
performance of the product. This warranty is only intended
and valid for the original purchaser and cannot be extended
to subsequent owners. Any applicable implied warranties
are limited to the period of the expressed warranty starting
from the original purchase date. No warranties, expressed
or implied, will be accepted after the previously listed periods.
Exclusions may apply; please check your local state laws.
Instructions for Claiming Warranty Service
If you should require warranty service, please return the
product to the Authorized VM Audio Dealer you originally
purchased the item for an experienced and speedy claim of
your warranty service. Contact VM Audio directly to find the
Authorized Dealers nearest you.
In the case the defective merchandise needs to be returned
to VM Audio, please contact us and a Return Merchandise
Authorization (RMA) number will be assigned. It is important
to pack all defective items in the original packaging to
prevent damages from shipping, and be sure to write the
RMA number clearly on the outside of the box for faster
processing. Do not include non-defective items as it is not
necessary and will increase your shipping costs.
Include a copy of the original receipt or invoice with the
purchase date, dealer’s name, customer’s name and invoice
number clearly visible. Manufacturing date may be used if no
proof of purchase is provided. The customer will pay to ship
the defective product; COD will not be accepted.
Please follow the above instructions carefully to prevent
voiding your warranty.
Your Warranty Service Does Not Cover the Following:
-Products not purchased from an Authorized VM Audio
Dealer
-Damages from poor installation by not following the included
instruction manual.
-Damages due to excessive moisture, heat and other
elements from improper care.
-Evidence of tampering or repair by non-authorized personnel.
-Products not issued an RMA number.
-Damage during freight from poor packaging or handling.
-Return shipping on non-defective items.
Warranty Turnaround Time
It is VM Audio’s goal to turnaround the merchandise in a
timely fashion of 1 week. Unexpected delays may occur due
to repair parts or replacement shortage.
International Warranty
Please check with your Authorized International VM Audio
Dealer or distributor for specific warranty policies and
process for your country.
