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Troubleshooting & Technical support

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And congratulations on your new VIZIO HDTV.
To get the most out of your new VIZIO product, read these instructions before 
using your product and retain them for future reference. Be sure to inspect the 
package contents to ensure there are no missing or damaged parts.

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Summary of Contents for XVT3d500CM

Page 1: ...Models XVT3d500CM XVT3d580cm user manual cinemawide THEATER 3D LCD HDTV With vizio internet apps ...

Page 2: ...es HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC SRS StudioSound HD is a trademark of SRS Labs Inc StudioSound HD technology is incorporated under license from SRS Labs Inc 2011 Sensio Technologies Inc All rights reserved RealD 3D Certified ...

Page 3: ... the enclosed registration card Extended Warranties For peace of mind and to protect your investment beyond the standard warranty VIZIO offers on site extended warranty service plans These plans provide additional coverage during the standard warranty period To purchase an extended warranty service plan visit www VIZIO com When Reading this Manual When you see this symbol please read the accompany...

Page 4: ...ord The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of un isolated dangerous voltage within the inside of your TV that may be of sufficient magnitude to constitute a risk of electric shock to persons Important Safety Instructions Your DTV is designed and manufactured to operate within defined design limits Misuse may result in ...

Page 5: ...ur TV in environments with heavy dust or high humidity may cause fire or electric shock Follow instructions for moving your TV Ensure that the power cord and any other cables are unplugged before moving your TV When unplugging your TV hold the AC DC power adapter not the cord Pulling on the power cord may damage the wires inside the cord and cause fire or electric shock When your TV will not be us...

Page 6: ... nationwide switch to digital television broadcasting was complete on June 12 2009 Analog only television sets that receive TV programming through an antenna now need a converter box to continue to receive over the air TV Watch your local stations to find out when they will turn off their analog signal and switch to digital only broadcasting Analog only TVs should continue to work as before to rec...

Page 7: ... s watching of 3D content Children including teenagers may be more at risk of experiencing discomfort while watching 3D content and less likely to report symptoms Monitor children s 3D content viewing and watch for signs of discomfort Some viewers may be susceptible to epileptic seizures or strokes when viewing 3D images even if those conditions have not been previously diagnosed If you or anyone ...

Page 8: ... of Digital Closed Captions 17 Activating the Sleep Timer 18 Setting the Auto Power Off Feature 18 Using the Network Connection Menu 18 Connecting to a Wireless Network 18 Changing the Advanced Network Settings 19 Testing Your Network Connection 19 Testing the Network Connection 20 Changing the TV Settings 20 Changing the Input Source 20 Adjusting the Picture Settings 21 Adjusting the Picture Size...

Page 9: ...Playing USB Media 37 Using VIZIO Internet Apps 40 Using the VIA Shortcut Buttons 40 Using the VIA Dock 40 Moving an App on the VIA Dock 40 Adding a New App to the VIA Dock 41 Removing an App from the VIA Dock 41 Creating and Managing User Profiles 41 Creating an Owner PIN 41 Creating a New User Profile 42 Removing a User Profile 43 Restoring the VIA Dock to the Factory Default Settings 43 How to V...

Page 10: ...erwise improperly moved If an earthquake occurs and the TV is not properly secured To install the TV stand 1 Place the TV screen down on a clean flat surface To prevent scratches or damage to the screen place the TV on a soft surface such as carpet rug or blanket 2 Tighten the 6 thumbscrews into the base 3 Move the TV with attached stand into an upright position and place on a flat level and stabl...

Page 11: ...for the weight load of this TV See Appendix A Specifications for the weight of this TV Installing the TV on a Wall To mount your TV on a wall you will need a wall mount Consult the information below to find the appropriate mount for your TV model XVT3D500CM XVT3D580CM Screw Size M6 M8 Screw Length 12 mm 12 mm Screw Pitch 1 0 mm 1 25 mm Hole Pattern 400mm V x 400mm H 330mm V x 510mm H Installing a ...

Page 12: ... a good 3D effect In addition the child on the floor is not seeing the best possible picture because he she is looking up at the TV The viewers in the example below are not seeing the best 3D picture Too Close Losing 3D Effects Eye Line Correct 3D Viewing Distance and Angle In the examples below all of the viewers are experiencing the best possible 3D picture quality Best 3D TV on Stand Eye Line I...

Page 13: ...o Connect 3 5mm cable to audio device USB 1 2 Connect USB thumb drive to play photos or music HDMI 2 3 4 5 Connect HDMI devices HDMI 1 ARC Connect HDMI device or use as a digital audio out If using as an audio output connect to sound bar speaker system or audio receiver Rear Panel DTV TV Connect coaxial cable to video audio device PC audio Connect 3 5mm audio cable to PC Used with the RGB PC video...

Page 14: ...splay a different input source volume down Decrease loudness of TV speakers volume up Increase loudness of TV speakers channel down Change channel down by one channel up Change channel up by one menu Display on screen menu power Turn TV on or off Front Panel vizio light When TV is on light is on Side Panel Right Speakers Speakers ...

Page 15: ...ase loudness of the TV audio Back Go to the previous on screen menu Power Turn TV on or off Menu Display the on screen menu Info Display the info window Dash Use with number pad to manually enter a digital sub channel For example 18 4 or 18 5 Channel Up Down Change the channel Guide Display the info window Last Return to the channel last viewed Mute Turn the sound off or on V I A Open the VIZIO In...

Page 16: ...e the on screen menu SHIFT Press and hold while pressing another key to enter a capital letter Alt Press and hold while pressing another key to enter a blue character For example press ALT and S to enter a character V I A Shortcut buttons Control VIZIO Internet Apps Slide Out Remote ...

Page 17: ...Insert two AA batteries into the remote control Make sure that the and symbols on the batteries match the and symbols inside the battery compartment 3 Close the battery cover Use only good quality batteries Inserting the batteries incorrectly may result in cracking or leakage that may cause a fire or result in injury Dispose of old or dead batteries in accordance with local hazardous waste regulat...

Page 18: ...nd the TV Use the best available connection See the Device Connection Chart on the next page Ensure each end of the cable is securely connected 3 Turn the TV on by pressing the Power Standby button on the remote 4 Turn your device on 5 When you are ready to use your newly connected device press the INPUT button on the remote and select the connection type HDMI RGB etc from the on screen menu Press...

Page 19: ...pe for each device Cables are not included Maximum Resolution GOOD AV CABLE ANALOG VIDEO 480i STEREO AUDIO BEST HDMI CABLE DIGITAL HD VIDEO 1080p HD AUDIO BETTER COMPONENT CABLE ANALOG HD VIDEO 1080p STEREO AUDIO Device Connection Chart Connect to your device ...

Page 20: ...t on your computer to the PC Audio port on the TV Ensure each end of the cable is securely connected 4 Turn the TV on by pressing the Power Standby button on the remote 5 Turn your computer on 6 Press the INPUT button on the remote and select RGB from the on screen menu Press OK 7 Depending on your operating system you may need to adjust your computer s settings to display properly on the TV You s...

Page 21: ...d the device using the Audio Connection Chart Choose the best possible connection 3 Turn the TV on by pressing the Power Standby button on the remote 4 Turn your device on Make sure your audio device is set to play output from the connection type you choose Audio Connection Chart BETTER OPTICAL CABLE DIGITAL HD AUDIO UP TO 5 1 SURROUND BEST HDMI CABLE DIGITAL HD AUDIO UP TO 7 1 SURROUND GOOD 3 5MM...

Page 22: ... a wired network 1 Ensure you have An ethernet cable long enough to reach your TV A router or modem with an available ethernet port A high speed internet connection 2 Connect your ethernet cable to the router and to the ethernet port on the back of the TV 3 Use the Guided Network Setup to configure the TV See Using Guided Setup on page 35 Connecting to a Wireless Network To connect to a wireless n...

Page 23: ...the remote to read and accept the Terms of Service and Privacy Policy for Yahoo TV Widgets When you are finished highlight Next and press OK 4 Select the name of your wireless network from the list of available networks and press OK Enter the network key using the on screen keyboard then highlight Connect and press OK If the TV is connected to your network via an Ethernet cable you will not see th...

Page 24: ... can press the BACK button at any time to return to the previous menu screen The EXIT button will close the on screen menu Changing the 3D Mode To correctly view 3D content you must set the 3D mode to match the 3D format of the content To change the 3D mode 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the 3D icon and press...

Page 25: ...ect Ratio The TV can display images in five different modes Zoom1 Zoom2 Normal Automatic and Panoramic Each mode displays the picture differently To change the screen aspect ratio 1 Press the MENU button on the remote 2 Use the Arrow buttons to highlight the Wide icon Press OK 3 Use the Arrow buttons to highlight your desired screen mode and press OK N A N A N A N A N A N A N A N A N A 480p 480i 4...

Page 26: ...sually display different languages For example CC1 may display English captions and CC2 may display Spanish captions Changing the Appearance of Digital Closed Captions Digital closed captions can be displayed according to your preference To change the appearance of digital closed captions 1 From the Closed Caption menu use the Arrow buttons to highlight Digital CC Style 2 Use the Left Right Arrow ...

Page 27: ...ess OK The Auto Power Off menu is displayed 2 Highlight Off or 10 min and press OK Press Exit Using the Network Connection Menu Your TV is internet ready featuring both an ethernet port and built in high speed 802 11n If you connect to your home network using an Ethernet cable the TV automatically detects the connection You do not need to do any setup Connecting to a Wireless Network To connect to...

Page 28: ...the Manual Setup feature To change advanced network settings 1 From the Network Connection menu highlight Manual Setup and press OK The Change Settings menu is displayed 2 Use the Arrow and OK buttons to adjust each setting DHCP Dynamic Host Configuration Protocol This setting must be turned Off to change any of the other settings IP Address The IP address assigned to the TV Subnet Mask The subnet...

Page 29: ...ust the audio settings Set up the TV tuner Name the TV inputs Set up parental controls Change the on screen menu language Set the time Adjust the CEC settings Turn the VIZIO logo on or off Changing the Input Source To quickly access the Input Source menu press the INPUT button on the remote To display devices such as DVD players Blu Ray Players and video game consoles on your TV you must first cha...

Page 30: ...e settings for their respective sports Also try these modes for other sports Custom picture mode allows you to manually change each of the picture settings Backlight Adjusts the LED brightness to affect the overall brilliance of the picture This option is not available unless Ambient Light Sensor is set to OFF See Adjusting the Picture Size and Position on page 22 Brightness Adjusts the black leve...

Page 31: ...ge RGB input only 5 When you have finished adjusting the color temperature press the EXIT button on the remote Adjusting the Color Temperature Adjusting the color temperature will change the warmness or coolness of the white areas of the picture To adjust the color temperature 1 From the Picture Settings Menu use the Arrow buttons to highlight More then press OK 2 Use the Arrow buttons on the remo...

Page 32: ...flesh tones Select Off Normal Rich Color Green Flesh and Green Blue Adaptive Luma Adjusts the average brightness of the picture to compensate for large areas of brightness Select Off Low Medium Strong or Extend Film Mode Optimizes the picture for watching film Select Auto or Off Smart Dimming XVT3D580CM only Improves the contrast ratio of the screen by adjusting the backlight intelligently Select ...

Page 33: ...a home audio system SRS StudioSound HD StudioSound HD is a surround sound solution which delivers immersive surround sound from the TV s internal speakers Additionally StudioSound HD completes the entertainment experience by maintaining a steady volume while watching programming and movies providing deep rich bass crisp details and clear dialog Select Surround or Standard SRS TruVolume TruVolume i...

Page 34: ... s volume controls or select Fixed to control the external speakers volume from your home theater system controls Audio Control Select the device whose volume is controlled by the VIZIO remote Select TV to force the remote to control the TV s audio or select External to force the remote to control the external audio device 3 When you have finished adjusting the advanced audio settings press the EX...

Page 35: ...nu is displayed 5 Highlight Antenna or Cable and press OK 6 Press the EXIT button on the remote Scanning for Channels Before the TV can detect and display channels and their associated information you must scan for channels A channel scan may also be necessary when the TV has been moved to an area where different free to air broadcast television channels are available 1 Press the MENU button on th...

Page 36: ... Pad on the remote to enter the channel 4 Highlight To Channel and enter the channel to which you want to end the scan Use the Number Pad on the remote to enter the channel 5 Highlight Start and press OK The partial channel search begins 6 Wait until the partial channel search is 100 complete Highlight Done and press OK 7 Press the EXIT button on the remote To add a single new analog channel 1 Fro...

Page 37: ...nel you select 3 When you have selected all of the channels you wish to remove press the EXIT button on the remote Changing the Audio Language Some digital free to air and cable channels broadcast programs in more than one language The TV s MTS Multichannel Television Sound feature allows you to listen to audio in your preferred language Not all programs are broadcast in multiple languages The MTS...

Page 38: ...s OK If you would like to use the on screen keyboard instead highlight Show Keyboard and press OK 6 When you have finished naming your input press the EXIT button on the remote Using the Parental Controls The TV s parental controls allow you to prevent the TV from displaying certain channels or programs without a password Accessing the Parental Controls Menu To access the Parental Controls menu 1 ...

Page 39: ...s from being viewed When this is the case you can use the TV s Rating Block feature to block content based on its rating For a list of content ratings and their definitions visit www tvguidelines org To block or unblock content by its rating 1 From the Parental Controls menu highlight the content type you want to adjust and press OK USA TV USA television program broadcasts USA Movie USA movie broa...

Page 40: ...emote Resetting the Content Locks To reset the content locks to the factory default settings 1 From the Parental Controls menu highlight RESET LOCKS and press OK The TV displays Are you sure you want to RESET ALL LOCKS SETTINGS to the factory defaults 2 Highlight Yes and press OK Changing the On Screen Menu Language Your TV can display the on screen menu in different languages To change the on scr...

Page 41: ...en press OK The ZIP code information is often used by VIA Apps to give you the most accurate location based information such as weather or news 8 Press the EXIT button on the remote Adjusting the CEC Settings The CEC function on your TV enables you to control HDMI connected devices with the included remote without any additional programming Not all HDMI devices support CEC See your device s user m...

Page 42: ... displayed 4 Highlight Off PIP or POP Press OK 5 If PIP is the PIP Mode selected use the Arrow buttons to adjust each of the PIP settings PIP Mode Select Off PIP or POP Source Select the input source for the PIP or POP window Position The location of the PIP window on the screen Select Top Right Bottom Right Top Left or Top Right If PIP Mode is set to Off this option is unavailable Size The size o...

Page 43: ...Help menu to Display system information Reset the TV settings Restore the TV to its factory default settings Get guided setup help for the tuner and network Displaying System Information To display a summary of the TV settings 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the Help icon and press OK The Help menu is displaye...

Page 44: ...hlight Yes and press OK The TV displays Memory is being cleared The TV will reset shortly 6 Wait for the TV to turn off The TV will turn back on shortly afterward and the Setup App will begin Using Guided Setup The TV s Setup App can be used to easily set up the TV tuner or to connect the TV with your network Selecting an option from this menu will restart the Setup App To access guided setup 1 Pr...

Page 45: ...he INFO or GUIDE button one time to display channel and input information Press the INFO or GUIDE button two times to display the program title and closed captioning information Press the INFO or GUIDE button three times to display the program description Info Window Program Description Program Title CC Information Channel Input Information ...

Page 46: ... Remember The USB thumb drive must be formatted as FAT32 Files on the USB thumb drive must end in a supported file extension mp3 jpg etc The player is not designed to play media from external hard drives or mp3 players To play your USB media 1 Connect your USB thumb drive to the USB port on the side of the TV 2 Press the VIA button on the remote The App Bar is displayed 3 Highlight the Media App a...

Page 47: ...ngthen as the song progresses Now Playing Information Displays song title album title and artist name Back Button Highlight this button and press OK if you would like to return to the previous screen Connected Sources Displays connected USB devices To change source highlight it and press OK Page Information If your USB thumb drive has more files than can be displayed on a single screen you can mov...

Page 48: ...you can move between pages by highlighting this area and pressing Left Right Arrow Back Button Highlight and press OK to return to left column Connected Sources Displays connected USB devices To change source highlight it and press OK Current Folder Back Button Highlight this button and press OK if you would like to return to the previous screen Sort by Name or Date View Thumbnails or List View Fo...

Page 49: ...play window when an App is open in the sidebar Red Exit from an open App or to close the App Dock Green View settings for an open App Using the VIA Dock The VIA Dock is where all of your VIA Apps are accessed To use the VIA Dock and launch an App 1 Press the V Button on the remote 2 Highlight a VIA App by scrolling left and right using the Left Right Arrow buttons on the remote The highlighted App...

Page 50: ...he VIA Dock For each profile you create a different set of Apps and App settings are saved Creating an Owner PIN Creating an owner PIN allows you to restrict access to the Administrative Controls menu in the Profile App You can also restrict other profiles from installing new Apps To create an owner PIN 1 Press the V Button on the remote 2 Highlight the Profile App by scrolling left and right usin...

Page 51: ...8 Highlight Avatar and press OK The Avatar menu is displayed 9 Highlight a picture for your profile and press OK The Create Profile menu is displayed 10 Highlight Create Profile PIN and press OK The PIN Creation menu is displayed 11 Enter a 4 digit passcode using the Number Pad on the remote or the on screen number pad Write down your passcode and save it in a secure location 12 Highlight OK and p...

Page 52: ...nd press OK Restoring the VIA Dock to the Factory Default Settings The VIA Dock and all of its installed Widgets can be restored to the factory default settings If you restore the VIA dock to the factory default settings all changes you have made to the VIA dock will be lost To restore the VIA Dock to the factory default settings 1 Press the V Button on the remote 2 Highlight the Profile App by sc...

Page 53: ... HDMI cable sold separately Watching Blu ray 3D Content To view Blu ray 3D content 1 Ensure you have the following equipment VIZIO Theater 3D HDTV 3D Blu ray player with a Blu ray 3D disc sold separately VIZIO Theater 3D Glasses 3D Ready HDMI cable sold separately 2 Ensure the 3D Blu ray player and your TV are connected with the 3D Ready HDMI cable 3 Turn the 3D Blu ray player off Press the Power ...

Page 54: ...d 3D effect In addition the child on the floor is not seeing the best possible picture because he she is looking up at the TV The viewers in the example below are not seeing the best 3D picture Too Close Losing 3D Effects Eye Line Correct 3D Viewing Distance and Angle In the examples below all of the viewers are experiencing the best possible 3D picture quality Best 3D TV on Stand Eye Line In this...

Page 55: ...s the MUTE button on the remote to ensure mute is off Check the audio settings See Adjusting the Audio Settings on page 24 Ensure the speakers are set to On Ensure no headphones are connected to the TV Check the audio connections of external devices Blu ray player game console cable satellite box that are connected to the TV If you are using an antenna the signal strength of the channel may be low...

Page 56: ...V s digital capabilities exceed a digital broadcast signal the signal is up converted improved to match your TV s display capabilities This up converting can sometimes cause irregularities in the image If you are using an antenna the signal strength of the channel may be low Ensure your antenna is connected securely to the TV and move the antenna around the room or close to a window for the best s...

Page 57: ...20 Hz SPS Maximum Resolution 2560 x 1080 2560 x 1080 Pixel Pitch 4575 x 4575 mm 5725 x 5725 mm Dynamic Contrast Ratio 1 000 000 1 1 000 000 1 Response Time 5 5 ms 5 5 ms Brightness typ 400 nits 400 nits Local Dimming No Yes 2D Viewing Angle 178 H x 178 V 178 H x 178 V Ambient Light Sensor Yes Yes HDMI Inputs 5 5 HDMI with ARC Yes HDMI 1 Yes HDMI 1 Composite Video Inputs 1 1 Component Inputs 1 1 RF...

Page 58: ...lume Normalizer SRS TruVolume SRS TruVolume Certifications Compliance FCC Class B HDMI v1 4a FCC Class B HDMI v1 4a Voltage Range 120 VAC 60Hz 120 VAC 60Hz Power Consumption 108 W 146 W Standby Power Consumption 1 W 1 W Ethernet Ports 1 1 Wireless WiFi 802 11n 802 11n Zero Bright Pixel Guarantee Yes No Panel Life 30 000 Hours 30 000 Hours USB Photo Slideshow Yes Yes USB Individual Photo View Yes Y...

Page 59: ...ifications or adjustments as well as installation and set up issues or any repairs attempted by anyone other than by a VIZIO authorized service center Products with unreadable or removed serial numbers or requiring routine maintenance are not covered This one year limited warranty does not cover Products sold AS IS FACTORY RECERTIFIED or by a non authorized reseller THERE ARE NO EXPRESS WARRANTIES...

Page 60: ...pproved by the party responsible for compliance with the FCC Rules could void the user s authority to operate this equipment Caution Always use an AC DC power adapter that is properly grounded Use the AC cords listed below for each area USA UL Canada CSA Germany VDE UK BASE BS Japan Electric Appliance Control Act Open Source Software Notice Your VIA device may contain GPL executables and LGPL libr...

Page 61: ...E AND ACCESS THE VIA SERVICES VIZIO SOFTWARE LICENSE AGREEMENT The following terms and conditions govern the use of any software on your VIZIO HD TV 1 General The software documentation and any fonts accompanying this License Agreement whether on disk in read only memory on any other media or in any other form collectively the VIZIO Software are licensed not sold to you by VIZIO Inc VIZIO for use ...

Page 62: ...s provided for convenience and you acknowledge and agree that VIZIO does not guarantee their accuracy You understand that by using any of the VIA Services you may encounter content that may be deemed offensive indecent or objectionable which content may or may not be identified as having explicit language Nevertheless you agree to use the VIA Services at your sole risk and that VIZIO shall have no...

Page 63: ...FOR PERSONAL INJURY OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY TO YOU In no event shall VIZIO s total liability to you for all damages other than as may be required by applicable law in cases involving personal injury exceed the amount of twenty five dollars 25 00 The foregoing limitations will apply even if the above stated remedy fails of its essential purpose 13 ...

Page 64: ... 55 Notes ...

Page 65: ...56 XVT3D500CM XVT3D580CM ...

Page 66: ... 57 XVT3D500CM XVT3D580CM ...

Page 67: ......

Page 68: ... Edge Lit Razor LED 240Hz SPS 480Hz SPS Entertainment Freedom and Entertainment Freedom for All names logos and phrase are registered or unregistered trademarks of VIZIO Inc Other logos and trademarks are the property of their respective owners Subject to change without notice 120419ST C ...

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