13
WARRANTY
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and
workmanship for a period of one year of non-commercial usage and ninety (90) days of commercial
use. If a Product covered by this warranty is determined to be defective within the warranty period,
VIZIO will either repair or replace the Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: [email protected] or via
phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM
to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST
BE OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER. Proof of purchase in the
form of a purchase receipt or copy thereof is required to show that a Product is within the warranty
period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and Products
may be new or recertified at VIZIO’s option and sole discretion. Replacement parts and Products are
warranted for the remaining portion of the original warranty or for ninety (90) days from warranty
service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not
responsible for transportation costs to the service center, but VIZIO will cover return shipping to the
customer. PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE
CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping
material or packaging that affords an equal degree of protection. VIZIO Technical Support will provide
instructions for packing and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty
does not cover, for example: cosmetic damage, normal wear and tear, improper operation, improper
voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of
customer misuse, modifications or adjustments, as well as installation and set-up issues or any
repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable
or removed serial numbers, or requiring routine maintenance are not covered. This one year limited
warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized
reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH
ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY
CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS,
WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS
OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
TECHNICAL SUPPORT
Products are often returned due to a technical problem rather than a defective product that may result
in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the
problem over the phone. For more information on warranty service or repair, after the warranty period,
please contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone. Please
have your VIZIO model number, serial number, and date of purchase available before your call.
Address:
Phone:
Fax:
Email:
Web:
39 Tesla
Irvine, CA 92618, USA
(877) 698-4946
(949) 585-9563
[email protected]
www.vizio.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
