Vizio SB4021EA0E502AR User Manual Download

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Troubleshooting & Technical Support

do you have questions?

Let us heLP!

youR PRoduCt inCLudes FRee LiFetiMe teCh suPPoRt

Phone:

Email:

Web:

(877) 878-4946 (TOLL-FREE)

[email protected]

www.VIZIO.com/support

Hours of operation:

Monday - Friday: 5 aM TO 9 PM (PST)

Saturday - Sunday: 8 aM TO 4 PM (PST)

The VIZIO support team is highly trained

and is based in the United States.

We can help with:

• New Product Setup
• Connecting Your Devices
• Technical Problems
• and More

We speak English • Se habla Español • Nous parlons Français

Summary of Contents for SB4021EA0E502AR

Page 1: ... new TV CONTROLS CONNECTIONS CONNECTING YOUR DEVICES USING THE ON SCREEN MENU USING THE USB MEDIA PLAYER USING VIZIO INTERNET APPS TROUBLESHOOTING SUPPORT Help SPECs warranty LEGAL MODELS E3D320VX E3D420VX E3D470VX MODEL E502AR ...

Page 2: ...anging the factory default picture settings or enabling other features will increase power consumption that could exceed the limits necessary to qualify for ENERGY STAR rating HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC SRS StudioSound HD and SRS TruVolume are trademarks of SRS Labs Inc StudioSound HD and TruVolume techn...

Page 3: ...d design limits Misuse may result in electric shock or fire To prevent your TV from being damaged the following instructions should be observed for the installation use and maintenance of your TV Read the following safety instructions before operating your TV Keep these instructions in a safe place for future reference To reduce the risk of electric shock or component damage switch off the power b...

Page 4: ...etrates into your TV unplug the power cord and contact your dealer with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way suc...

Page 5: ...nnector with wet hands Insert batteries in accordance with instructions Incorrect polarities may cause the batteries to leak which can damage the remote control or injure the operator Do not expose batteries to excessive heat such as sunshine fire or the like If any of the following occurs contact the dealer The power cord fails or frays Liquid sprays or any object drops into your TV Your TV is ex...

Page 6: ...n to grounding electrodes and requirements of the grounding electrode Ground Clamp Antenna Lead In Wire Antenna Discharge Unit NEC Section 810 20 Grounding Conductors NEC Section 810 21 Ground Clamps Power Service Grounding Electrode System NEC ART 250 part H Electric Service Equipment Lightning Protection For added protection of the TV during a lightning storm or when it is left unattended or unu...

Page 7: ...ting the Picture Settings 19 Adjusting the Advanced Picture Settings 20 Adjusting the Color Temperature 21 Adjusting the Picture Size and Position 22 Resetting the Picture Settings 22 Adjusting the Audio Settings 23 Adjusting the Advanced Audio Settings 24 Resetting the Audio Settings 24 Using the Network Connection Menu 25 Connecting to a Wireless Network 25 Changing the Advanced Network Settings...

Page 8: ...g a USB Thumb Drive to the TV 38 Playing USB Media 38 Using VIZIO Internet Apps 41 Using the VIA Shortcut Buttons 41 Using the VIA Dock 41 Moving an App on the VIA Dock 41 Adding a New App to the VIA Dock 42 Removing an App from the VIA Dock 42 Creating and Managing User Profiles 42 Creating an Owner PIN 42 Creating a New User Profile 43 Removing a User Profile 44 Restoring the VIA Dock to the Fac...

Page 9: ...ur TV can be installed in two ways On a flat surface using the included stand On a wall using a VESA standard wall mount not included Installing the TV Stand Your TV includes a stand designed to support the weight of the TV and keep it from falling over However the TV can still fall over if It is placed on an uneven unstable or non level surface It is pushed pulled or otherwise improperly moved If...

Page 10: ...arpet rug or blanket 2 Align the stand with the TV 3 Attach the base to the TV by tightening the three 3 pre installed screws 4 Move the TV with attached stand into an upright position and place on a flat level and stable surface 5 To ensure proper ventilation leave at least 1 of space between the back of the TV and any other objects walls etc Installing the Base ...

Page 11: ...for your TV you can begin the installation To install your TV on a wall 1 Disconnect any cables connected to your TV 2 Place the TV face down on a clean flat stable surface Be sure the surface is clear of debris that can scratch or damage the TV 3 Remove the base by loosening and removing the screws 4 Attach your TV and wall mount to the wall carefully following the instructions that came with you...

Page 12: ...tical Audio Out Connect optical SPDIF audio device such as home audio receiver Stereo Audio Out Connect 3 5mm audio device such as sound bar HDMI Connect HDMI device PC Audio In Connect 3 5mm audio cable from PC RGB Connect VGA cable from PC Component Composite Connect component or composite device USB Connect USB thumb drive to play media HDMI Connect HDMI device ...

Page 13: ...2 7 Side Panel Side Panel POWER Turn TV off or on MENU Open the on screen menu CHANNEL UP DOWN Change the channel VOLUME UP DOWN Increase or decrease volume level INPUT Change input source ...

Page 14: ...2 8 Front Panel Front Panel REMOTE SENSOR When using the remote aim it directly at this sensor ...

Page 15: ...vious on screen menu Power Turn TV on or off Menu Display the on screen menu Info Display the info window Dash Use with number pad to manually enter a digital sub channel For example 18 4 or 18 5 Channel Up Down Change the channel Guide Display the info window Last Return to the channel last viewed Number Pad Manually enter a channel Volume Up Down Increase or decrease loudness of the audio Ok Sel...

Page 16: ...d symbols inside the battery compartment 3 Replace the battery cover Use only good quality batteries Inserting the batteries incorrectly may result in cracking or leakage that may cause a fire or result in injury Dispose of old or dead batteries in accordance with local hazardous waste regulations Keep batteries away from children and pets Replacing the Batteries ...

Page 17: ...sole Cable Satellite Box DVD Blu ray Player Your TV can be used to display output from most devices 1 Verify that your device has a video port that matches an available port on the TV HDMI Component etc 2 Turn the TV and your device off 3 Connect the appropriate cable not included to the TV and the device 4 Turn the TV and your device on Set the TV s input to match the connection you used HDMI 1 H...

Page 18: ...s a PC display 1 Connect an RGB cable not included to your PC and the RGB port on the back of the TV This cable transmits video 2 Connect a 3 5mm cable not included to your PC and the PC Audio In port on the back of the TV This cable transmits audio 3 Set your PC s resolution to match the resolution of your TV See Appendix B Specifications Personal Computer ...

Page 19: ... BETTER Your TV can output sound to an audio device such as a receiver or sound bar 1 Verify that your device has an audio port that matches an available port on the TV Optical 3 5mm etc 2 Turn the TV and your audio device off 3 Connect the appropriate cable not included to the TV and the device 4 Turn the TV and your device on ...

Page 20: ...thernet cable to your router and to the ethernet port on the back of the TV See below 2 Use the Guided Network Setup to configure the TV See Using Guided Setup on page 36 Connecting to a Wireless Network 1 Ensure you have a router or modem broadcasting as high speed wireless signal 802 11n recommended 2 Use the Guided Network Setup to configure the TV See Using Guided Setup on page 36 Ethernet Cab...

Page 21: ...n the remote to highlight Home Use and press OK 2 Use the Up Down Arrow buttons on the remote to highlight Home Mode Setup and press OK 3 Use the OK and Arrow Up Down buttons on the remote to read and accept the Terms of Service and Privacy Policy for Yahoo TV Widgets When you are finished highlight Next and press OK 4 Select the name of your wireless network from the list of available networks an...

Page 22: ...n aspect ratio Set up closed captioning Activate the sleep timer Adjust the picture settings Adjust the audio settings Change network settings Change TV settings Access the help menu Navigating the On Screen Menu To open the on screen menu press the MENU button on the remote Use the Arrow buttons to highlight a menu option and press the OK button to select that option While navigating the on scree...

Page 23: ...sired screen mode and press OK Normal preserves the content s original aspect ratio Since the 4 3 aspect ratio is not large enough to fill the TV s screen black bars are added to the left and right of the display image Wide stretches a 4 3 aspect ratio picture to the edges of the screen Since the picture is being stretched the display image may appear distorted If the program is already formatted ...

Page 24: ...e caption channel you wish to display then press EXIT Caption channels usually display different languages For example CC1 may display English captions and CC2 may display Spanish captions Changing the Appearance of Digital Closed Captions Digital closed captions can be displayed according to your preference To change the appearance of digital closed captions 1 From the Closed Caption menu use the...

Page 25: ...being displayed on the screen This feature can be deactivated To set the Auto Power Off feature 1 From the Sleep Timer menu use the Up Down Arrow buttons on the remote to highlight Auto Power Off and press OK The Auto Power Off menu is displayed 2 Highlight Off or 10 min and press OK Press Exit Adjusting the Picture Settings Your TV display can be adjusted to suit your preferences and viewing cond...

Page 26: ...picture If flesh appears too orange reduce the level of color before adjusting tint Sharpness Adjusts the edge sharpness of picture elements It can be used to sharpen non HD high definition content however it will not produce detail that does not otherwise exist Adjusting the Advanced Picture Settings To adjust the advanced picture settings 1 From the Picture menu use the Arrow buttons on the remo...

Page 27: ...rature 1 From the Picture Menu use the Arrow buttons to highlight More then press OK 2 Use the Arrow buttons on the remote to highlight Color Temperature then press OK The Color Temperature menu is displayed 3 Use the Arrow buttons on the remote to highlight Color Temperature then use the Left Right Arrow buttons to change the color temperature preset Cool produces a blue hued picture Computer opt...

Page 28: ...the horizontal left right position of the display image Vertical Position Adjusts the vertical up down position of the display image Horizontal Size Adjusts the width of the display image Vertical Size Adjusts the height of the display image Fine Tune Adjusts the height of the display image RGB input only 4 When you have finished adjusting the size and position press the EXIT button on the remote ...

Page 29: ...l speakers Additionally StudioSound HD completes the entertainment experience by maintaining a steady volume while watching programming and movies providing deep rich bass and delivering crisp details and clear intelligible dialog Select Surround or Standard SRS TruVolume TruVolume intelligently normalizes volume fluctuations due to television commercials or channel changes Select On or Off Advanc...

Page 30: ...eater audio system Select Variable to control the external speakers volume from the TV s volume controls or select Fixed to control the external speakers volume from your home theater system controls 3 When you have finished adjusting the advanced audio settings press the EXIT button on the remote Resetting the Audio Settings To reset the audio settings to the factory default settings 1 Press the ...

Page 31: ... list of available wireless networks is displayed 4 Highlight the name of your wireless network this is the network s SSID and press OK 5 Using the on screen keyboard enter your network s password then highlight Connect and press OK 6 Press the EXIT button on the remote To connect to a wireless network whose network name SSID is not being broadcast 1 Press the MENU button on the remote The on scre...

Page 32: ...The subnet mask Default Gateway Your network s default gateway address Pref DNS Server Your preferred domain name server address Alt DNS Server Your alternate domain name server address 3 If you need the RJ45 ethernet MAC address or the Wireless MAC address to set up your network these are displayed at the bottom of the IP Setting menu 4 Press the EXIT button on the remote Testing Your Network Con...

Page 33: ...ice that is connected to the RF input such as an external antenna or cable TV connection you must set the tuner mode 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the Settings icon and press OK The Settings menu is displayed 3 Highlight Tuner and press OK The Tuner Settings menu is displayed 4 Highlight Tuner Mode then use ...

Page 34: ... remote to enter the channel 4 Highlight To Channel and enter the channel to which you want to end the scan Use the Number Pad on the remote to enter the channel 5 Highlight Start and press OK The partial channel search begins 6 Wait until the partial channel search is 100 complete Highlight Done and press OK 7 Press the EXIT button on the remote To add a single new analog channel 1 From the Tuner...

Page 35: ...right of each channel you select 3 When you have selected all of the channels you wish to remove press the EXIT button on the remote Changing the Audio Language Some digital free to air and cable channels broadcast programs in more than one language The TV s MTS Multichannel Television Sound feature allows you to listen to audio in your preferred language Not all programs are broadcast in multiple...

Page 36: ...e 31 Enabling or Disabling Program Ratings To manage program content according to its rating you must enable the Program Rating feature To enable or disable the Program Rating feature 1 From the Parental Controls menu highlight Rating Enable and press OK The Rating Enable menu is displayed 2 Select On or Off and press OK Locking and Unlocking Channels When a channel is locked it will be inaccessib...

Page 37: ...ings cannot be viewed 4 When the rating type is unblocked the Lock icon appears unlocked Content with this and all lower ratings can be viewed 5 If you want to block all unrated content highlight Block Unrated Shows and use the Arrow buttons on the remote to select On 6 When you are finished adjusting the rating level blocks press the EXIT button on the remote Changing the Parental Control Passcod...

Page 38: ...nd press OK Highlight the input label you want to use and press OK If you would like to name the input yourself highlight the field below Input Labels and press OK Enter your custom label using the on screen keyboard Highlight OK and press OK You can also display the on screen keyboard by highlighting Show keyboard and press OK 6 When you have finished naming your input press the EXIT button on th...

Page 39: ...K The ZIP code information is often used by VIA Apps to give you the most accurate location based information such as weather or news 8 Press the EXIT button on the remote Adjusting the CEC Settings The CEC function on your TV enables you to control HDMI connected devices with the included remote without any additional programming Not all HDMI devices support CEC See your device s user manual for ...

Page 40: ...e MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the Settings icon and press OK The Settings menu is displayed 3 Highlight VIZIO Logo and press OK 4 Use the Up Down Arrow buttons to select On or Off then press OK Using the Help Menu You can use the TV s Help menu to Read the user manual Display system information Reset the TV settings R...

Page 41: ...ould like to Restore Defaults This will erase any custom settings 4 Highlight Yes and press OK 5 Press the EXIT button on the remote Restoring the TV to Factory Default Settings All of the on screen menu settings can be reset to the factory defaults If you restore the TV to the factory default settings all changes you have made to the settings will be lost To restore the TV to its factory default ...

Page 42: ... screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the Help icon and press OK The Help menu is displayed 3 Highlight Guided Setup and press OK 4 Highlight the guided setup you want to access and press OK Tuner Setup Set up the TV tuner Network Setup Connect the TV to your network 5 Follow the on screen instructions When finished press the EXIT button on the remote ...

Page 43: ...n one time to display channel and input information Press the INFO or GUIDE button two times to display the program title and closed captioning information Press the INFO or GUIDE button three times to display the program description Digital Episode Guide Info Window Program Description Program Title CC Information Channel Input Information ...

Page 44: ... Remember The USB thumb drive must be formatted as FAT32 Files on the USB thumb drive must end in a supported file extension mp3 jpg etc The player is not designed to play media from external hard drives or mp3 players To play your USB media 1 Connect your USB thumb drive to the USB port on the back of the TV 2 Press the V Button on the remote 3 Highlight Media by scrolling left and right using th...

Page 45: ... the song progresses Now Playing Information Displays song title album title and artist name Back Button Highlight this button and press OK if you would like to return to the previous screen Connected Source Displays connected USB device Page Information If your USB thumb drive has more files than can be displayed on a single screen the page information is displayed here Playback Controls Use to c...

Page 46: ...ngle screen the page information is displayed here Back Button Highlight and press OK to return to left column Connected Source Displays connected USB device Current Folder Back Button Highlight this button and press OK if you would like to return to the previous screen Sort by Name or Date View Thumbnails Folders Adjust Slideshow Settings Toggle Music Photos Start Fullscreen Slideshow Photo Infom...

Page 47: ... open in the sidebar Red Exit from an open App or to close the App Dock Green View settings for an open App Using the VIA Dock The VIA Dock is where all of your VIA Apps are accessed To use the VIA Dock and launch an App 1 Press the V Button on the remote 2 Highlight a VIA App by scrolling left and right using the Left Right Arrow buttons on the remote The highlighted App is in the lower left corn...

Page 48: ...mark 5 Highlight Yes delete and press OK Creating and Managing User Profiles User profiles allow you to keep a customized set of Apps in the VIA Dock For each profile you create a different set of Apps and App settings are saved Creating an Owner PIN Creating an owner PIN allows you to restrict access to the Administrative Controls menu in the Profile App You can also restrict other profiles from ...

Page 49: ...een keyboard then highlight OK and press OK The Create Profile menu is displayed 8 Highlight Avatar and press OK The Avatar menu is displayed 9 Highlight a picture for your profile and press OK The Create Profile menu is displayed 10 Highlight Create Profile PIN and press OK The PIN Creation menu is displayed 11 Enter a 4 digit passcode using the Number Pad on the remote or the on screen number pa...

Page 50: ...press OK Restoring the VIA Dock to the Factory Default Settings The VIA Dock and all of its installed Widgets can be restored to the factory default settings If you restore the VIA dock to the factory default settings all changes you have made to the VIA dock will be lost To restore the VIA Dock to the factory default settings 1 Press the V Button on the remote 2 Highlight the My Profile App by sc...

Page 51: ...OLL FREE techsupport VIZIO com www VIZIO com support Hours of operation Monday Friday 5 am to 9 pm PST Saturday Sunday 8 am to 4 pm PST The VIZIO support team is highly trained and is based in the United States We can help with New Product Setup Connecting Your Devices Technical Problems And More We speak English Se habla Español Nous parlons Français ...

Page 52: ... the MUTE button on the remote to ensure mute is off Check the audio settings See Adjusting the Audio Settings on page 23 Ensure the speakers are set to On Check the audio connections of external devices Blu ray player game console cable satellite box that are connected to the TV If you are using an antenna the signal strength of the channel may be low Ensure your antenna is connected securely to ...

Page 53: ...may not display correctly These types of occurences are inherent to this type of product and do not constitute a defective product I see noise or static on the screen When your TV s digital capabilities exceed a digital broadcast signal the signal is up converted improved to match your TV s display capabilities This up converting can sometimes cause irregularities in the image If you are using an ...

Page 54: ... 24 lbs 36 16 lbs TV Type CCFL Refresh Rate 120 Hz Maximum Resolution 1920 x 1080 Pixel Pitch 570 mm x 570 mm Dynamic Contrast Ratio 100 000 1 Response Time 5 5 ms Brightness 350 nits Viewing Angle 178 H 178 V HDMI Inputs 3 Component Video Inputs 1 Composite Inputs 1 Shared with Component RF Antenna Input 1 USB 2 0 Ports 1 RGB Inputs 1 Ethernet 1 Wireless 802 11n ...

Page 55: ...English Spanish French Ambient Light Sensor Yes Remote Control Model XRT112 Certifications FCC Class B HDMI 1 4 UL CUL Dolby Digital Plus Compliance Energy Star Voltage Range 100 130 VAC 50 60 Hz Power Consumption 75 32 W Standby Power 1W Zero Bright Pixel Guarantee Yes ...

Page 56: ...e of customer misuse modifications or adjustments as well as installation and set up issues or any repairs attempted by anyone other than by aVIZIO authorized service center Products with unreadable or removed serial numbers or requiring routine maintenance are not covered This one year limited warranty does not cover Products sold AS IS FACTORY RECERTIFIED or by a non authorized reseller THERE AR...

Page 57: ...s not expressly approved by the party responsible for compliance with the FCC Rules could void the user s authority to operate this equipment Caution Always use an AC DC power adapter that is properly grounded Use the AC cords listed below for each area USA UL Canada CSA Germany VDE UK BASE BS Japan Electric Appliance Control Act Open Source Software Notice Your VIA device may contain GPL executab...

Page 58: ...NSE AGREEMENT The following terms and conditions govern the use of any software on your VIZIO HD TV 1 General The software documentation and any fonts accompanying this License Agreement whether on disk in read only memory on any other media or in any other form collectively the VIZIO Software are licensed not sold to you by VIZIO Inc VIZIO for use only under the terms of this License Agreement an...

Page 59: ...ence and you acknowledge and agree that VIZIO does not guarantee their accuracy You understand that by using any of the VIA Services you may encounter content that may be deemed offensive indecent or objectionable which content may or may not be identified as having explicit language Nevertheless you agree to use the VIA Services at your sole risk and that VIZIO shall have no liability to you for ...

Page 60: ...ATION OF LIABILITY FOR PERSONAL INJURY OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY TO YOU In no event shall VIZIO s total liability to you for all damages other than as may be required by applicable law in cases involving personal injury exceed the amount of twenty five dollars 25 00 The foregoing limitations will apply even if the above stated remedy fails of its es...

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