FREQUENTLY ASKED QUESTIONS
How do I know if I'm playing Dolby
Atmos content?
•
You can verify content via the VIZIO SmartCast App. Download the VIZO SmartCast App and sync
your sound bar. Go to Settings >System Information to see what type of audio is being played.
Visit VIZIO.com/Setup for more on the SmartCast App.
•
When Dolby Atmos content is detected the audio format LED on the bar will briefly appear green.
•
From the remote control, choose the Info menu option and press the Play/Pause key. The sound
bar will announce the current input and audio format being played.
Can I adjust each of the sound bar
•
You cannot adjust each individual speaker. You can adjust the volume and presence of the Center
speaker channels individually?
channel and Surround speakers. You can also turn the Height channels On or Off.
•
Dolby Atmos content can be found on select streaming apps, on 4K UHD Blu-Ray discs, and on
some gaming systems and streaming sticks. To play Atmos content from these devices, connect
the device directly to the HDMI in port of the sound bar.
What sources play Dolby Atmos
content?
•
Dolby Atmos supported streaming apps built into to connected TVs may also be played on the
HDMI ARC port.
•
SmartCast, Bluetooth, USB, Aux, Optical and Digital Coax inputs do not support Dolby Atmos.
The sound bar is in a room with a
vaulted ceiling. Will I hear all the
sounds properly?
•
To clearly hear all Atmos has to offer, you will need a flat ceiling that is between 7.5 and 12 feet
high. This allows the height speakers to reflect off the ceiling providing the sounds that would
come from above.
•
Vaulted ceilings or ceilings with acoustic treatments or tiles will diminish the effect. From the
remote control select Height --> Virtual for a virtualized height experience. Dolby Atmos content
will be played in Dolby Digital Plus format in this mode.
The system information say the
•
Dolby Atmos-TrueHD typically comes from a UHD Blu-Ray player or console that is plugged into
audio type is Dolby Atmos-Dolby
the sound bar’s HDMI IN port. Dolby Atmos-Dolby Digital Plus is typically sent from supported
Digital Plus or Dolby Atmos-TrueHD.
apps being played from a smart TV that is plugged into the sound bar's HDMI ARC port.
How do I get one or the other?
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