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Help & Troubleshooting
There is no power.
• Press the
POWER button on the remote control or on the top of your sound bar.
• Ensure the power cord is securely connected.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
There is no sound.
• Increase the volume. Press
VOLUME UP on the remote control or on the top of your sound bar.
• Press
MUTE on the remote to ensure the sound bar is not muted.
• Press
INPUT on the remote or on the top of your sound bar to select a different input source.
• When using the Digital Optical input, if there is no audio: (A) try setting the TV output to PCM or (B) connect
directly to your Blu-ray/other source, some TVs do not pass through digital audio.
• On digital inputs, the input LEDs will flash rapidly if an unsupported format is present.
Set the source to output PCM.
• Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED or
STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
• If using Bluetooth, ensure that the volume on your source device is turned up and that the device is not muted.
I hear buzzing or
humming.
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the
problem may be with the original device.
• Connect your device to a different input on the sound bar.
The remote isn’t
working.
• Replace the remote batteries with new ones.
• Point the remote directly at the center of the sound bar when pressing a button.
• If using a Bluetooth connection, some of the buttons on the remote may not be supported by the streaming
application.
Limited Warranty
UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS
WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE
DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action waiver for United States residents. If you live in the United States, the binding arbitration
agreement and class action waiver affect your rights under this warranty. Please read the text under the section titled “Binding Arbitration Agreement; Class Action
Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year from the date of original purchase. For commercial use, VIZIO warrants
this product on the terms set forth below for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the product is used normally in accordance with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of a new product. The purchase must have been made from an authorized retailer in
the United States (including Puerto Rico) or Canada. The product must also be located in the country where it was purchased at the time of warranty service.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty service, contact VIZIO Customer Support by
going to support. vizio.com and selecting Contact Us. You can also call Customer Support: (US) 877-698-4946;(Canada) 877-878-4946.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center. You may be required to supply a purchase receipt (or copy) to show that the
product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the product in its original packaging or in packaging that affords an equal degree of protection. VIZIO
Technical Support will provide instructions for packing and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY
SERVICE. If this occurs, your product will be restored to its original state. You will be responsible for restoring all applicable user data and downloaded applications.
Recovery and reinstallation of user data and downloaded applications is not covered under this warranty. In order to protect your personal information, VIZIO
recommends that you always clear all personal information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair or replace it, or refund the purchase price to you. There will be no charge for
parts or labor during the warranty period. Replacement parts may be new or recertified at VIZIO’s option and sole discretion. Replacement parts and VIZIO’s labor are
warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service, whichever is longer.
Types of Service
Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover
return shipping to the customer.
