LIMITED WARRANTY MEXICO
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR
VIZIO PRODUCT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO
NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE
AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
Warrantor
The warrantor under this warranty is VIZIO Sales & Marketing Mexico S. de R.L. de C.V.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year from the date of original
purchase. For commercial use, VIZIO warrants this product on the terms set forth below for ninety (90) days from the date of
original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the product is used normally in accordance
with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of a new product. The purchase must have
been made from an authorized retailer in Mexico. The product must also be located in Mexico at the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects for the duration of the warranty on select new
product purchases. To determine if this guarantee applies to your product, refer to the model’s product information page at
www.vizio.mx, look for the “zero bright pixel” guarantee on the box, or contact VIZIO Technical Support at the email address
or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.mx for additional help and troubleshooting. To obtain warranty
service, contact VIZIO Technical Support via email at [email protected] or via phone at 01-800-
801-0096 or 001-855-472-7444. The VIZIO Technical Support hours are 9:00AM to 6:00PM Monday through Friday, Central
Standard Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center. You may be required to supply a
purchase receipt (or copy) to show that the product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the product in its original packaging or in packaging that
affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the product
to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME
IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored to its original state. You will
be responsible for restoring all applicable user data and downloaded applications. Recovery and reinstallation of user data
and downloaded applications is not covered under this warranty. In order to protect your personal information, VIZIO
recommends that you always clear all personal information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair or replace it, or refund the
purchase price to you. There will be no charge for parts or labor during the warranty period. Replacement parts may be new or
recertified at VIZIO’s option and sole discretion. Replacement parts and VIZIO’s labor are warranted for the remaining portion
of the original warranty or for ninety (90) days from warranty service, whichever is longer.
Types of Service
Displays that are 32 inches or larger will usually be serviced in-home. In-home service requires complete and easy access to the
product and does not include de-installation or re-installation of the product. In-home service is subject to availability. VIZIO
will provide other service options when in-home service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage
supply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modifications
or adjustments; (i) installation, set-up, or repairs attempted by anyone other than by a VIZIO authorized service center; (j)
products with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”,
“CLEARANCE”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satisfied With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to resolve the issue informally with VIZIO. If
you are unable to resolve the issue informally and wish to file a formal claim against VIZIO, you may do so.
Exclusions and Limitations
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE
DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, WILL BE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE. SOME STATES
AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU.
VIZIO WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE
OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF VIZIO HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES
AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER
(INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, NO MATTER WHETHER SUCH DEFECTS ARE
DISCOVERABLE OR LATENT), VIZIO MAY, AT ITS SOLE AND EXCLUSIVE OPTION AND IN ITS DISCRETION, REPAIR OR REPLACE
YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE. AS NOTED, SOME STATES AND PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How the Law Applies
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to
province. This warranty applies to the greatest extent permitted by applicable law.
General
No employee or agent of VIZIO may modify this warranty. If any term of this warranty is found to be unenforceable, that term
will be severed from this warranty and all other terms will remain in effect. This warranty applies to the maximum extent not
prohibited by law.
Changes to Warranty
This warranty may change without notice, but any change will not affect your original warranty. Check www.vizio.mx for the
most current version.
INFORMATION EXCLUSIVELY FOR MEXICO
To make a warranty claim, or to obtain parts, components, supplies and accessories, you may contact the importer of record,
the warranty service provider, or the establishment from whom you purchased the VIZIO product.
Importer of Record
VIZIO Sales & Marketing Mexico S. de R.L. de C.V.
PRESIDENTE MASARYK 111 PISO 1
COL. POLANCO V SECCIÓN
DELEGACION MIGUEL HIDALGO, MEXICO D.F. 11560
Warranty Service Provider
Warranty Support LATAM SA de C.V.
Calle Nubes No. 412
Col. Jardines del Moral
Leon Gto. Mexico, C.P. 37160
01-800-801-0096 or 001-855-472-7444
Date of purchase:
Model:
Brand:
To make a warranty claim, present your product and either this warranty, duly stamped by the establishment from whom you
purchased the VIZIO product, or a valid invoice or receipt showing the date of purchase.
Under the terms of this warranty, VIZIO or its representative must exchange parts and components of the product and include
labor and shipping expenses of the product on which this warranty is valid, within the service network, at no cost to the
consumer.
VIZIO is not obligated to honor the warranty in the following cases.
(a) When the product has been used under other than normal conditions.
(b) When the product has not been operated according to the accompanying instructions for use.
(c) When the product has been altered or repaired by persons not authorized by VIZIO or the respective seller.
