UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR
VIZIO PRODUCT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO
NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE
AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action waiver for United States residents. If you live in the
United States, the binding arbitration agreement and class action waiver affect your rights under this warranty. Please read the
text under the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year from the date of original
purchase. For commercial use, VIZIO warrants this product on the terms set forth below for ninety (90) days from the date of
original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the product is used normally in accordance
with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of a new product. The purchase must
have been made from an authorized retailer in the United States (including Puerto Rico) or Canada. The product must also be
located in the country where it was purchased at the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects for the duration of the warranty on select new
product purchases. To determine if this guarantee applies to your product, refer to the model’s product information page at
www.vizio.com, look for the “zero bright pixel” guarantee on the box, or contact VIZIO Technical Support at the email address
or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty
service, contact VIZIO Technical Support via email at [email protected] or via phone at 877 MY VIZIO (877-698-4946).
The VIZIO Technical Support hours are 6:00AM to 9:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and
Sunday, Pacific Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center. You may be required to supply a
purchase receipt (or copy) to show that the product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the product in its original packaging or in packaging that
affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the product
to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME
IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored to its original state. You will
be responsible for restoring all applicable user data and downloaded applications. Recovery and reinstallation of user data
and downloaded applications is not covered under this warranty. In order to protect your personal information, VIZIO
recommends that you always clear all personal information from the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair or replace it, or refund the
purchase price to you. There will be no charge for parts or labor during the warranty period. Replacement parts may be new or
recertified at VIZIO’s option and sole discretion. Replacement parts and VIZIO’s labor are warranted for the remaining portion
of the original warranty or for ninety (90) days from warranty service, whichever is longer.
Types of Service
Displays that are 32 inches or larger will usually be serviced in-home. In-home service requires complete and easy access to the
product and does not include de-installation or re-installation of the product. In-home service is subject to availability. VIZIO
will provide other service options when in-home service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage
supply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modifications
or adjustments; (i) installation, set-up, or repairs attempted by anyone other than by a VIZIO authorized service center; (j)
LIMITED WARRANTY
products with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”,
“CLEARANCE”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satisfied With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to resolve the issue informally with VIZIO.
If you are unable to resolve the issue informally and wish to file a formal claim against VIZIO, and if you are a resident of the
United States, you must submit your claim to binding arbitration according to the procedures described below, unless an
exception applies. Submitting a claim to binding arbitration means that you do not have the right to have your claim heard by
a judge or jury. Instead your claim will be heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE OPTED OUT AS DESCRIBED BELOW,
ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR
CLAIM ARISING OUT OF OR RELATING TO THIS WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S SALE,
CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION
ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION,
IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER-
RELATED DISPUTES. You may learn more about the American Arbitration Association and its rules for arbitration by visiting
www.adr.org or by calling 800-778-7879. Since this warranty concerns a transaction in interstate or international commerce,
the Federal Arbitration Act will apply.
The filing fees to begin and carry out arbitration will be shared between you and VIZIO, but in no event will your fees ever exceed
the amount allowable by the American Arbitration Association, at which point VIZIO will cover all additional administrative fees
and expenses. VIZIO waives its right to recover attorneys’ fees in connection with any arbitration under this warranty. If you are
the prevailing party in an arbitration to which the Supplementary Procedures for Consumer-Related Disputes applies, then you
are entitled to recover attorneys’ fees as the arbitrator may determine.
The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase (if in the
United States). The place of arbitration will be Irvine, California, or your county of residence (if in the United States). The
arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages,
except as may be required by statute. The arbitrator will not award consequential damages, and any award will be limited to
monetary damages and will include no equitable relief, injunction, or direction to any party other than the direction to pay a
monetary amount. Judgment on the award rendered by the arbitrator will be binding and final, except for any right of appeal
provided by the Federal Arbitration Act, and may be entered in any court having jurisdiction. Except as may be required by law,
neither you nor VIZIO nor an arbitrator may disclose the existence, content, or results of any arbitration under this warranty
without the prior written consent of you and VIZIO.
ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL
BASIS. VIZIO AND YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED
AS A CLASS ACTION, A PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS
OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.
NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR
PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.
Exceptions to Binding Arbitration Agreement and Class Action Waiver
IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, THEN: (1)
you must notify VIZIO in writing within sixty (60) days of the date that you purchased the product; (2) your written notification
must be mailed to VIZIO at 39 Tesla, Irvine, CA 92618, Attn: Legal Department; and (3) your written notification must include (a)
your name, (b) your address, (c) the date you purchased the product, and (d) a clear statement that you wish to opt out of the
binding arbitration agreement and class action waiver.
In addition, you may pursue a claim in small claims court in your county of residence (if in the United States) or in Orange
County, California. In such case the provisions of the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S.
Residents)” will not apply.
Exclusions and Limitations
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE
DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, WILL BE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE. SOME STATES
AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU.
VIZIO WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE
OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF VIZIO HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES
AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER
