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3

Is still water slower 

than normal?

Service light is on

Does still water 

dispense from the 

still tap?

YES

 Make sure that 

water to system 

is on and working 

before contacting 

our Service Team.

NO

Likely needs a filter change. 

Contact our Service Team

YES

Now reset the carbonator 

to get the sparkling water to 

work again and service light 

to turn off. This is done by 

powering the system off and 

back on again

NO

Note:

•  Check water block and reset if needed.

Customer 

resolved

If not resolved, 

contact our 

Service Team

Summary of Contents for VI TAP

Page 1: ...tton not illuminated 5 CO2 leak 5 Drip tray light is on 6 Machine noise is constant and never stops 6 Machine makes noise after or during dispensing either still or sparkling water 6 Machine is loud o...

Page 2: ...system off and back on again No sparkling water Sparkling water button illuminated YES Confirm CO2 is turned on and full Confirm pressure readings on CO2 regulator and contact our Service Team NO Wat...

Page 3: ...before contacting our Service Team NO Likely needs a filter change Contact our Service Team YES Now reset the carbonator to get the sparkling water to work again and service light to turn off This is...

Page 4: ...sure the water supply feeding the machine is a cold water supply and then contact our Service Team NO Replace CO2 tank and or ensure CO2 tank is turned on at tank and secondary shutoff valve if equipp...

Page 5: ...CO2 tank YES Is CO2 tank off at the tank or secondary shutoff valve NO Turn CO2 tank on YES Contact our Service Team NO Hook up a new tank and monitor tank CO2 level over the next 24 48 hours CO2 leak...

Page 6: ...never stops Contact our Service Team Machine makes noise after or during dispensing either still or sparkling water Contact our Service Team Machine is loud or making loud noise Machine makes noise a...

Page 7: ...iler and plug back in again Press power button to turn power on Make sure boiler is plugged into a working outlet Press power button to turn power on Is boiler power light on NO Contact our Service Te...

Page 8: ...O2 gas pressure Hook up and turn on new CO2 tank dispense the sparkling water for 5 seconds to flush out any residual CO2 Turn the switch back on and let the carbonator cycle test sparkling water Need...

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