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3

Switch the Display from Centimeter to Inch

The preset measurement shown on the display is cm.  If you would like to change cm to inch, restart the 

system by unplugging for at least 5 seconds and plug back in, then press “T” for at least 8 seconds.  The 

controller will beep twice and change the displayed unit.  Repeat to switch back from inch to cm.

Reset Mode

While the unit is powered on, press the down arrow until the desk moves to the fully lowered position.  

Restart the system by unplugging for at least 5 seconds and plug back in, then hold the down arrow until 

RST is displayed.  The desk will move to the lowest position, then raise approximately 5mm and stop to 

complete the reset process.

NOTES

• 

Self-protection function: The unit will enter a protective mode should the system operate in 
excess of 2 minutes with “HOT” on the controller display.  The system will return to normal 
operation after approximately 18 minutes.

• 

Over-current protection mode: While operating, should the load on the desk exceed rated 
specifications, the system will enter into over-current protection mode to protect the system 
from damage.  When this happens, the desk will move downward approximately 30mm and 
come to a stop with the current height displayed.

• 

Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as 
this may damage the electronics.

TROUBLESHOOTING

Error Code Description/Resolution

ER1

Overload in downward direction.  Disconnect and reconnect power.

ER2

Overheating in controller.  Wait 18 minutes to allow controller to cool.

ER3

Motor connection fault.  Reconnect motor and reset desk.

ER4

Desk weight limit exceeded.  Decrease desk load before operating.

Raise desktop 

slowly to keep 

items stable.

Keep monitor and 

laptop base fully on 

the desktop. 

Leave enough slack 

in cable to allow for 

full range of vertical 

motion (15” / 38 cm). 

Follow the cable 

routing instructions to 

avoid the potential to 

pinch cables.

CAUTION!

Failure to follow these instructions may result in property damage and/or personal injury.

Summary of Contents for DESK-V101EB

Page 1: ...nual Scan the QR code with your mobile device or follow the link for helpful videos and specifications related to this product https vivo us com products desk v101eb SKU DESK V101EB Controller help vivo us com www vivo us com 309 278 5303 ...

Page 2: ...red height Memory Mode To store a certain height in the controller s memory first press M The letter S will be displayed Now press 1 2 or 3 within five seconds to store the current height in memory Each number can store a different height Once in memory you can recall any of the three height settings by pressing the corresponding button Touching any button except for T will stop the automatic adju...

Page 3: ... 18 minutes Over current protection mode While operating should the load on the desk exceed rated specifications the system will enter into over current protection mode to protect the system from damage When this happens the desk will move downward approximately 30mm and come to a stop with the current height displayed Do NOT remove or reconnect power to reset the unit when in a protective or HOT ...

Page 4: ...ce parts to ensure you have a fully functioning product FOR MORE VIVO PRODUCTS CHECK OUT OUR WEBSITE AT www vivo us com Love your new VIVO setup and want to share Tag us in your photo vivo_us help vivo us com www vivo us com 309 278 5303 AVG RESPONSE TIME within office hrs 1HR 8M 23 within 15m 38 within 30m 61 within 1hr 83 within 2hr 92 within 3hr AVG RESOLUTION TIME within office hrs 5M 4S AVG R...

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