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 41 

 

T

ROUBLESHOOTING

 

Common problems and solutions 

These guidelines provide tips to deal with problems you may encounter while using the projector. If 
the problem remains unsolved, contact your dealer for assistance. 

Often after time spent troubleshooting, the problem is traced to something as simple as a loose con-
nection. Check the following before proceeding to the problem-specific solutions. 

 

Use some other electrical device to confirm that the electrical outlet is working. 

 

Ensure the projector is turned on. 

 

Ensure all connections are securely attached.  

 

Ensure the attached device is turned on. 

 

Ensure a connected PC is not in suspending mode. 

 

Ensure a connected notebook computer is configured for an external display. 
(This is usually done by pressing an Fn-key combination on the notebook.) 

Tips for Troubleshooting 

In each problem-specific section, try the steps in the order suggested. This may help you to solve the 
problem more quickly. 

Try to pin point the problem and thus avoid replacing non-defective parts.  
For example, if you replace batteries and the problem remains, put the original batteries back and go 
to the next step.  

Keep a record of the steps you take when troubleshooting: The information may be useful when call-
ing for technical support or for passing on to service personnel. 

 

Summary of Contents for D512-3D

Page 1: ... to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes Trademark Recognition Kensington is a U S registered trade...

Page 2: ...ution Alerts you to situations that may damage the unit Warning Alerts you to situations that may damage the unit create a hazardous environment or cause per sonal injury Throughout this manual component parts and items in the OSD menus are denoted in bold font as in this example Push the Menu button on the remote control to open the Main menu General Safety Information Do not open the unit case A...

Page 3: ...nd the exhaust vent Ensure that the intake vents do not recycle hot air from the exhaust vent When operating the projector in an enclosed space ensure that the surrounding air temperature within the enclosure does not exceed 5 35 C while the projector is running and the air intake and exhaust vents are unobstructed All enclosures should pass a certified thermal evaluation to ensure that the projec...

Page 4: ...mal operation and cause glass dust or shards to be discharged outward from the rear exhaust vent Do not inhale or do not touch glass dust or shards Doing so could result in injury Always keep your face away from the exhaust vent so that you do not suffer from the gas and bro ken shards of the lamp Regulatory Warnings Before installing and using the projector read the regulatory notices in the Regu...

Page 5: ...rear projections Line of vision projections remain square with advanced keystone correction for angled projections Input source automatically detected About this manual This manual is intended for end users and describes how to install and operate the DLP projector Wher ever possible relevant information such as an illustration and its description has been kept on one page This printer friendly fo...

Page 6: ...USTING THE ZOOM FOCUS AND KEYSTONE 16 ADJUSTING THE VOLUME 17 ON SCREEN DISPLAY OSD MENU SETTINGS 18 OSD MENU CONTROLS 18 Navigating the OSD 18 SETTING THE OSD LANGUAGE 19 OSD MENU OVERVIEW 20 OSD SUB MENU OVERVIEW 21 IMAGE MENU 22 Advanced Feature 23 Color Manager 24 COMPUTER MENU 25 U VIDEO AUDIO MENU 26 Audio 27 INSTALLATION I MENU 28 Advanced 29 Presentation Timer 29 INSTALLATION II MENU 30 2D...

Page 7: ...CTOR SERVICED 43 HDMITM Q A 44 SPECIFICATIONS 45 SPECIFICATIONS 45 PROJECTION DISTANCE VS PROJECTION SIZE 46 D5 Series Projection Distance and Size Table 46 D5 SERIES TIMING MODE TABLE 48 PROJECTOR DIMENSIONS 50 REGULATORY COMPLIANCE 51 FCC WARNING 51 CANADA 51 SAFETY CERTIFICATIONS 51 APPENDIX I 52 RS 232C PROTOCOL 52 ...

Page 8: ...DLP PROJECTOR WITH LENS CAP REMOTE CONTROL WITH ONE 3V CR2025 BATTERY RGB CABLE POWER CORD CARRYING CASE CD ROM THIS USER S MANUAL QUICK START CARD WARRANTY CARD Contact your dealer immediately if any items are missing appear damaged or if the unit does not work It is recommend that you keep the original packing material should you ever need to return the equipment for warranty service Caution Avo...

Page 9: ...ot in use 3 Height adjuster button Push to release height adjuster 4 Height adjuster Adjusts level of projector 15 5 Lens Projection Lens 6 Focus ring Focuses the projected image 7 Zoom ring Enlarges the projected image 16 8 Function keys See Top view On screen Display OSD buttons and LEDs 3 9 Height adjuster Adjusts level of projector 15 Important Ventilation openings on the projector allow for g...

Page 10: ...Off 11 On System over temperature 3 TEMP LED Off Normal State 4 Up cursor KEYSTONE Navigates and changes settings in the OSD Quick Menu For Keystone 5 Right cursor Auto Navigates and changes settings in the OSD Optimizes image size position and resolution 6 Down cursor KEYSTONE Navigates and changes settings in the OSD Quick Menu For Keystone 7 MENU Open and exits the OSD buttons 8 Left cursor Sou...

Page 11: ... the POWER CABLE 11 4 AUDIO IN L and R Connect the AUDIO CABLES from a audio device 5 VIDEO IN Connect the COMPOSITE CABLE from a video device 6 S VIDEO IN Connect the S VIDEO CABLE from a video device 7 AUDIO IN Connect an AUDIO CABLE from the input device 8 RS 232C Connect RS 232 serial port cable for remote control 9 VGA Connect the RGB CABLE from a computer and components 10 Note If your video...

Page 12: ...ust angle position 15 6 Ceiling support holes Contact your dealer for information on mounting the projector on a ceiling Note When installing ensure that you use only UL Listed ceiling mounts For ceiling installations use approved mounting hardware and M4 screws with a maximum screw depth of 6 mm 0 23 inch The construction of the ceiling mount must be of a suitable shape and strength The ceiling m...

Page 13: ... can disrupt remote control operation 2 Be sure nothing obstructs the path between the remote control and the projector If the path be tween the remote control and the projector is obstructed you can bounce the signal off certain reflective surfaces such as projector screens 3 The buttons and keys on the projector have the same functions as the corresponding buttons on the remote control This user...

Page 14: ...Volume Increase volume 6 Volume Decrease volume 17 7 Mute Mutes the built in speaker 8 Freeze Freeze unfreezes the on screen picture 9 2D 3D Toggle 2D video to 3D video via HDMI 10 Auto Auto adjustment for frequency tracking size position RGB only 11 Source Detects the input device 10 12 Keystone top Corrects image trapezoid wider top effect 13 Keystone bottom Corrects image trapezoid wider bottom...

Page 15: ... the remote perpendicular to the sides or the rear of the projector the remote will function well within a radius of about 7 meters 23 feet and 15 degrees above or below the projector level If the projector does not respond to the remote control move a little closer Projector and Remote Control Buttons The projector can be operated using the remote control or the buttons on the top of the projecto...

Page 16: ...es 1 Remove the battery compartment cover by sliding the cover in the direction of the arrow A Pull out the cover B 2 Insert the battery with the positive side facing up 3 Replace the cover Caution 1 Only use a 3V lithium battery CR2025 2 Dispose of used batteries according to local ordinance regulations 3 Remove the battery when not using the projector for prolonged periods ...

Page 17: ... it has the appropriate output connector HDMI G ITEM LABEL DESCRIPTION A HDMI Connect the HDMITM CABLE from a HDMITM device B AUDIO IN L and R Connect the AUDIO CABLES from a audio device C VIDEO IN Connect the COMPOSITE CABLE from a video device D S VIDEO Connect the S VIDEO CABLE from a video device E AUDIO IN Connect an AUDIO CABLE from the input device F RS 232C Connect the RS 232 serial cable...

Page 18: ...flashing orange Then press the POWER button to turn on the projector The projector splash screen displays and connected devices are detected See Setting an Access Password Security Lock on page 13 if security lock is enabled 4 If more than one input device is con nected press the SOURCE button and use to scroll among devices Component is supported through the RGB to COMPONENT ADAPTER VGA Analog RG...

Page 19: ...an n nu u ua a al ll 5 When the Power Off Press Power again message appears press the POWER button The projector turns off Caution 1 Be sure to remove the lens cap before starting projector 2 Do not unplug the power cord until the LAMP LED stops flashing indicating the projector has cooled down 12 ...

Page 20: ...etting the OSD Language on page 19 for help on using OSD menus Important Keep the password in a safe place Without the password you will not be able to use the projector If you lose the password contact your reseller for information on clearing the password 1 Press the MENU button to open the OSD menu 2 Press the cursor button to move to the Installation I menu press the cursor button to select Ad...

Page 21: ...the same arrow five times but not less than five Press the cursor buttons in any order to set the password Push the MENU button to exit the dialog box 6 The password confirm menu appears when user presses the power on key in case the Security Lock is enabled Enter the password in the order you set it at step 5 In case you forget the password please contact the service center Service center will va...

Page 22: ...or so that it is perpendicular to the screen Ensure the cables are in a safe location You could trip over them A D C 1 To raise the level of the projector lift the projector A and press the height adjuster button B The height adjuster drops down C 2 To lower the level of the projector press the height adjuster button and push down on the top of the projector 3 To adjust the angle of the picture tu...

Page 23: ...ge zoom control on the projector only to resize the pro jected image and screen size B 2 Use the Image focus control on the projector only to sharpen the pro jected image A 3 Use the KEYSTONE buttons on the projector or the remote control to correct image trapezoid wider top or bottom effect Remote control and OSD panel 4 The keystone control appears on the display 16 ...

Page 24: ...n n nu u ua a al ll Adjusting the Volume 1 Press the Volume buttons on the remote control The volume control appears on the display 2 Press the Left or Right Cursor buttons on the keypad to adjust Volume 3 Press the MUTE button to turn off the volume This feature is available only on the remote 17 ...

Page 25: ...projector to navigate and make changes to the OSD 1 To enter the OSD press the MENU button 2 There are five menus Press the cursor button to move through the menus 3 Press the cursor button to move up and down in a menu 4 Press to change values for settings 5 Press MENU to close the OSD or leave a submenu Note Depending on the video source not all items in the OSD are available For example the Hor...

Page 26: ...the OSD Language Set the OSD language to your preference before continuing 1 Press the MENU button Press the cursor button to navigate to Installation I 2 Press the cursor button until Language is highlighted 3 Press the cursor button until the language you want is highlighted 4 Press the MENU button twice to close the OSD 19 ...

Page 27: ... P P Pr r ro o oj jje e ec c ct tto o or r r U U Us s se e er r r s s s M M Ma a an n nu u ua a al ll OSD Menu Overview Use the following illustration to quickly find a setting or determine the range for a setting 20 ...

Page 28: ...D D DL L LP P P P P Pr r ro o oj jje e ec c ct tto o or r r U U Us s se e er r r s s s M M Ma a an n nu u ua a al ll 21 OSD Sub Menu Overview ...

Page 29: ...de Press the cursor button to set the Display Mode Brilliant Color Press the cursor button to adjust the Brilliant Color value Brightness Press the cursor button to adjust the display brightness Contrast Press the cursor button to adjust the display contrast Sharpness Press the cursor button to adjust the display sharpness level Gamma Press the cursor button to adjust the gamma correction of the d...

Page 30: ...ve to the Image menu Press to move to the Advanced menu and then press Enter or Press to move up and down in the Advanced menu ITEM DESCRIPTION Color Space Press the cursor button to adjust the color space Color Temperature Press the cursor button to adjust the color temperature Color Manager Press Enter to enter the color manager menu See page 24 for more information on Color Manager 23 ...

Page 31: ...ttons to adjust the Hue Saturation and Gain Blue Select to enter the Blue Color Manager Press the buttons to adjust the Hue Saturation and Gain Cyan Select to enter the Cyan Color Manager Press the buttons to adjust the Hue Saturation and Gain Magenta Select to enter the Magenta Color Manager Press the buttons to adjust the Hue Saturation and Gain Yellow Select to enter the Yellow Color Manager Pr...

Page 32: ...in the computer menu Press to change values for settings ITEM DESCRIPTION Horizontal Position Press the cursor button to adjust the display position to left or right Vertical Position Press the cursor button to adjust the display position to up or down Frequency Press the cursor button to adjust the A D sampling clock Tracking Press the cursor button to adjust the A D sampling dot Auto Image Press...

Page 33: ...in Control for video source Video Saturation Press the buttons to adjust the video saturation Video Tint Press the buttons to adjust the video tint hue Film Mode Press the buttons to select a different film mode Video Overscan Press the buttons to enable or disable video over scan Closed Captioning Press the buttons to enable or disable Closed Captioning Audio Press Enter to enter the Audio menu S...

Page 34: ...e er r r s s s M M Ma a an n nu u ua a al ll Audio Press Enter to enter the Audio sub menu ITEM DESCRIPTION Volume Press the buttons to adjust the audio volume Mute Press the buttons to turn on or off the speaker Audio Input Press the cursor button to select audio input 27 ...

Page 35: ...e cursor button to select a different localization Menu Blank Screen Press the cursor button to select different color to blank the screen Projection Press the cursor button to choose from four projection methods Aspect Ratio Press the cursor button to adjust the video aspect ratio Keystone Press the cursor button to adjust the display keystone Digital Zoom Press the cursor button to adjust the Di...

Page 36: ... enable or disable keypad lock function Wall Color Press the cursor button to select different wall color setting Presentation Timer Press Enter to enter the Presentation menu See Presentation Timerr on page 29 Presentation Timer Press Enter to enter the Presentation Timer sub menu ITEM DESCRIPTION Timer Press the cursor button to enable or disable presentation timer function Timer Period Press th...

Page 37: ...Off min Press the cursor button to enable or disable automatic shutdown of lamp when no signal Auto Power On Press the cursor button to enable or disable automatic power On when AC power is supplied Lamp Mode Press the cursor button to select the lamp mode for higher brightness or lower brightness to save lamp life 2D to 3D Press Enter to enter the 2D to 3D menu See 2D to 3D on page 31 Advanced Pr...

Page 38: ...nd then press Enter or Press to move up and down in the 2D to 3D menu Press to change values for setting ITEM DESCRIPTION 2D to 3D Enable Press to disable or enable different 2D to 3D Enable mode 2D to 3D Deep Press to disable or enable different 2D to 3D Deep mode 2D to 3D Curve Press to disable or enable different 2D to 3D Curve mode Note Available only for HDMI source with 2D content signals Fo...

Page 39: ...ation on OSD Menu Setting Peripheral Test Press Enter to enter the Peripheral Test menu See page 33 for more information on Peripheral Test After replacing the lamp this item should be reset See page 34 for more information on Lamp Hour Reset Lamp Hour Reset Low Power Mode Press to turn Low Power Mode on or off 3D Press Enter to enter the 3D menu See 3D on page 31 Press the cursor button to toggle...

Page 40: ...elect different OSD location Translucent Menu Press button to select OSD background translucent level Menu Display Press button to select OSD timeout delay Peripheral Test ITEM DESCRIPTION Remote Control Test Press Enter to test the IR remote controller for diagnostic Color Test Press Enter to select different colors on screen Button Test Press Enter to test the button on keypad 33 ...

Page 41: ... U Us s se e er r r s s s M M Ma a an n nu u ua a al ll Lamp Hour Reset Please refer to Resetting the Lamp on page 38 to reset the lamp hour counter 3D ITEM DESCRIPTION 3D Press to select Off DLP Link or IR 3D Sync Invert Press to turn 3D Sync Invert On or Off 34 ...

Page 42: ...to the factory default values expect Language and Security Lock Status Press the cursor button to move up and down in the Installation II menu Select the Installation II sub menu and press Enter to enter the Status sub menu ITEM DESCRIPTION Active Source Display the activated source Video Information Displays resolution video information for RGB source and color standard for Video source Lamp Hour...

Page 43: ...0 minutes before replacing the lamp Failure to do so could result in a severe burn Caution In rare cases the lamp bulb may burn out during normal operation and cause glass dust or shards to be discharged outward from the rear exhaust vent Do not inhale or do not touch glass dust or shards Doing so could result in injury Always keep your face away from the exhaust vent so that you do not suffer fro...

Page 44: ... the new lamp module While installing align the lamp module with the connector and ensure it is level to avoid damage Note The lamp module must sit securely in place and the lamp connector must be connected properly before tightening the screws Warning Lamp Connector must be installed flush with the connector base as shown in the image below A gap between the Lamp Connector and the connector base ...

Page 45: ...to zero Refer to the following 1 Press the MENU button to open the OSD menu 2 Press the cursor button to move to the Installation II menu Press the cursor button to move down to Advanced 3 Press the cursor button to move down to Lamp Hour Reset 4 Press the cursor or Enter button A message screen appears 5 Press buttons to reset the lamp hour 6 Press the MENU button to get back to Installation II 3...

Page 46: ...e projector interior when cleaning have the projector serviced Cleaning the Lens You can purchase optic lens cleaner from most camera stores Refer to the following to clean the pro jector lens 1 Apply a little optic lens cleaner to a clean soft cloth Do not apply the cleaner directly to the lens 2 Lightly wipe the lens in a circular motion Caution 1 Do not use abrasive cleaners or solvents 2 To pr...

Page 47: ...ach the projector to a permanent object with the Kensington slot and a security cable HDMI K Note Contact your vendor for details on purchasing a suitable Kensington security cable The security lock corresponds to Kensington s MicroSaver Security System If you have any com ment contact Kensington 2853 Campus Drive San Mateo CA 94403 U S A Tel 800 535 4242 http www Kensington com 40 ...

Page 48: ... projector is turned on Ensure all connections are securely attached Ensure the attached device is turned on Ensure a connected PC is not in suspending mode Ensure a connected notebook computer is configured for an external display This is usually done by pressing an Fn key combination on the notebook Tips for Troubleshooting In each problem specific section try the steps in the order suggested Th...

Page 49: ...Problem The image is blurred 1 Adjust the Focus on the projector 2 Press the Auto button on the remote control or projector 3 Ensure the projector to screen distance is within the 10 meter 33 feet specified range 4 Check that the projector lens is clean Problem The image is wider at the top or bottom trapezoid effect 1 Position the projector so it is as perpendicular to the screen as possible 2 Us...

Page 50: ...trol 1 Direct the remote control towards remote sensor on the projector 2 Ensure the path between remote and sensor is not obstructed 3 Turn off any fluorescent lights in the room 4 Check the battery polarity 5 Replace the batteries 6 Turn off other Infrared enabled devices in the vicinity 7 Have the remote control serviced Audio Problems Problem There is no sound 1 Adjust the volume on the remote...

Page 51: ...GA cinema monitors resolution of 2560 x 1600 Q How do I run HDMITM cables longer than 10 meters There are many HDMITM Adopters working on HDMITM solutions that extend a cable s effective distance from the typical 10 meter range to much longer lengths These companies manufacture a variety of solutions that include active cables active electronics built into cables that boost and extend the cable s ...

Page 52: ...V EDTV HDTV 480i 480p 720p 1080i 1080p Video compatibility NTSC NTSC 4 43 PAL B G H I M N 60 SECAM H Sync 15 30 90 kHz V Sync 43 85 120 Hz Safety certification FCC B cUL UL CE C tick CCC KC CB PCT PSB ICES 003 NOM Operation temperature 5 35 C Dimensions WxHxD 261 3 mm x 190 7 mm x 78 mm 10 33 x 7 8 x 3 AC Input AC Universal 100 240 Typical 110VAC 100 240 10 Power consumption Typical 230W Normal Ty...

Page 53: ...NAL INCH IMAGE WIDTH INCH IMAGE HIGHT INCH PROJECTION DISTANCE MM FROM PROJECTION DISTANCE MM TO OFFSET A MM 40 32 24 1570 1730 85 60 48 36 2350 2600 128 70 56 42 2750 3030 149 72 56 7 43 2 2820 3120 154 80 64 48 3140 3460 171 84 67 2 50 4 3290 3640 179 90 72 54 3530 3900 192 96 76 8 57 6 3760 4160 205 100 80 60 3920 4330 213 120 96 72 4710 5190 256 135 108 81 5290 5840 288 150 120 90 5880 6490 32...

Page 54: ... INCH PROJECTION DISTANCE MM FROM PROJECTION DISTANCE MM TO OFFSET A MM 40 34 21 1310 1520 62 60 51 32 1960 2270 93 70 59 37 2290 2650 108 72 61 38 2360 2730 111 80 68 42 2620 3030 124 84 71 45 2750 3180 130 90 76 48 2950 3410 139 96 81 51 3140 3640 149 100 85 53 3270 3790 155 120 102 64 3930 4550 186 135 114 72 4420 5120 209 150 127 79 4910 5690 232 200 170 106 6550 7580 310 ...

Page 55: ... 480 37 5 75 0 O O 640 x 480 43 3 85 0 O O 800 x 600 35 2 56 0 O O 800 x 600 37 9 60 0 O O 800 x 600 48 1 72 0 O O 800 x 600 46 9 75 0 O O 800 x 600 53 7 85 0 O O 1024 x 768 48 4 60 0 O O 1024 x 768 56 5 70 0 O O 1024 x 768 60 0 75 0 O O 1024 x 768 68 7 85 0 O O 1280 x 800 49 7 59 8 O O 1280 x 800 62 8 74 9 O O 1280 x 800 71 6 84 8 O O 1280 x 1024 63 98 60 0 O O 1280 x 1024 79 98 75 0 O O 1280 x 1...

Page 56: ...25 74 55 O O 1024 x 768 60 24 75 0 O O Apple Mac 1152 x 870 68 68 75 06 O O 480i 15 734 60 0 O O SDTV 576i 15 625 50 0 O O 480p 31 469 60 0 O O EDTV 576p 31 25 50 0 O O 720p 37 5 50 0 O O 720p 45 0 60 0 O O 1080i 33 8 60 0 O O 1080i 28 1 50 0 O O 1080p 67 5 60 0 O O HDTV 1080p 56 3 50 0 O O O Frequency supported Frequency not supported Displayable level Caution 3D maximum input timing is only supp...

Page 57: ...D D DL L LP P P P P Pr r ro o oj jje e ec c ct tto o or r r U U Us s se e er r r s s s M M Ma a an n nu u ua a al ll Projector Dimensions 50 ...

Page 58: ...rates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communica tions Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Changes or modifications not expressly ap...

Page 59: ... Data CR Control Sequence The projector may send a return code after it received a command If the command isn t received correctly the projector will not send the return code Operation Command The operation commands execute the basic operation setting of this projector Operation ASCII HEX Power On P N CR 7Eh 50h 4Eh 0Dh Power Off P F CR 7Eh 50h 46h 0Dh Auto Image A I CR 7Eh 41h 49h 0Dh Lamp Hour R...

Page 60: ...0Dh FREEZE r F CR 7Eh 72h 46h 0Dh VOLUME r V CR 7Eh 72h 56h 0Dh VOLUME r W CR 7Eh 72h 57h 0Dh Enter r N CR 7Eh 72h 4Eh 0Dh Set Value Command ITEM ASCII HEX Brightness s B CR 7Eh 73h 42h h 0Dh Contrast s C CR 7Eh 73h 43h h 0Dh Color s R CR 7Eh 73h 52h h 0Dh Tint s N CR 7Eh 73h 4Eh h 0Dh Scaling s A CR 7Eh 73h 41h h 0Dh Color Temperature s T CR 7Eh 73h 54h h 0Dh Projection Mode s J CR 7Eh 73h 4Ah h ...

Page 61: ...deo q N CR 7Eh 71h 4Eh 0Dh Scaling q A CR 7Eh 71h 41h 0Dh Color Temperature q T CR 7Eh 71h 54h 0Dh Projection Mode q J CR 7Eh 71h 4Ah 0Dh Response message ITEM Response Message examples Software Version Power State On Off Input Select RGB RGB2 HDMI Video S Video Component DVD HDTV Lamp Hours 2000 Brightness 100 Contrast 100 Color Video 100 Tint Video 100 Scaling Fill 4 3 16 9 LetterBox Native Colo...

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