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VIVI Polycom IP 5000, User Manual

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VIVI Polycom IP 5000 User Manual Download Page 5

Getting to know your new handset

Below is your new Polycom IP 5000 we have detailed below each key and item of your new device 

and where the microphones and speaker are based on this conference phone. 

LED Indicators

Microphone

Speaker

The above view

5

Summary of Contents for Polycom IP 5000

Page 1: ...Polycom IP 5000 User Guide...

Page 2: ...rom your new handset To redial a number and call history Calling from the phone directory How to answer calls on your new handset 13 When a call comes in to your phone Multiple Incoming calls Putting...

Page 3: ...Fault and Solutions 22...

Page 4: ...t your new conference phone If you do not have a POE injector switch then please contact the customer service team who will send out a power supply for this device If anything is missing email custome...

Page 5: ...handset Below is your new Polycom IP 5000 we have detailed below each key and item of your new device and where the microphones and speaker are based on this conference phone LED Indicators Microphone...

Page 6: ...Front facing view 6 Speaker Answer or dial Select Menu items LED Indicator Volume Menu key Soft keys Keypad LCD Screen Microphone LED Indicator Microphone Redial Mute...

Page 7: ...eaking Please also note that you can purchase additional microphones for this handset if the desk or table this is on is too far away from the speaker Sip Accounts and Lines The Polycom IP 5000 only h...

Page 8: ...when the phone is idle or active during a call The line and call status Extension Number Notifications Missed or Messages Date Soft Keys Icon Line Status Description Active call with HD An active call...

Page 9: ...receive telephone calls Registered with shared line The handset is shared directory number The handset can place inbound and outbound calls when in this mode Ringing The handset is ringing Unregister...

Page 10: ...How to make calls with your new hand set To dial from your new handset First press the dialling button Then dial the number on the keypad 10 Then press send on the soft key to dial the number...

Page 11: ...tory 11 First press on Redial button to redial the number you called previous Or press on the arrow right to bring up all the missed calls you have received on the handset Then press the softkey to di...

Page 12: ...Calling from the phone directory 12 First press the menu button and then go to Features and Contact Directory Then press dial softkey to start calling the number...

Page 13: ...wer calls with your new handset When a call comes in to your phone When an inbound call comes through you would need to press on the dial answer key button to answer the call that comes through the ex...

Page 14: ...would need to repeat the previous steps to turn off DND 14 During a call you would see on the right hand side that a second call has come in Then using the up and down keys you can choose to speak to...

Page 15: ...flash red and on the screen you would see that there are two or more calls either waiting to be answered Press the arrows up or down to choose the caller you want to put on hold Then press the softke...

Page 16: ...crophone during the active call you need to press the Mute key After this the caller will not be able to hear you Press the button again to unmute Please note this does not place the call on hold just...

Page 17: ...pad and you should be able to speak with the person you want to transfer the call to If they are happy to speak with the active caller press the transfer softkey again to transfer the call If the pers...

Page 18: ...s the transfer key button on the handset Then click on Menu Features Messages Message Center to get to your voicemail Then you should see your messages that you have on the device Then press the Conne...

Page 19: ...lycom handset Join a conference If you have one or more active callers then you can make all active caller all join a conference by pressing on the more softkey Then pressing the Join softkey to conne...

Page 20: ...you are speaking with the person press the con ference softkey on your device This will place the active caller on hold now dial the second caller and press the send softkey When the second call conne...

Page 21: ...ur handset develops a fault then we will need to do a remote session with you to see what the issue is You may be asked to move the handset to another ethernet port or swap some parts with another pho...

Page 22: ...and try again If you do not have an internet connection you may need to reboot your router or any network switches that you have If this doesn t help contact the support team If you have no internet...

Page 23: ...If that does not work you would need to contact your system administrator or our technical support team Display is flicking If the handset display is flickering you would need to put the handset away...

Page 24: ......

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