22
Troubleshooting
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
After-sales contact details for all countries can be found in the
attached after-sales service directory.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Technical data
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
Error message
Possible cause
Remedy/note
The appliance does not work
The plug is not plugged in.
Plug the plug in
Power failure
Check whether the kitchen light works.
Faulty circuit breaker
Look in the fuse box to make sure that the cir-
cuit breaker for the appliance is in working
order.
Faulty operation
Switch off the circuit breaker in the fuse box.
Switch it back on after approx. 10 seconds.
Three zeros light up in the display.
Power failure
Reset the time.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was actuated acciden-
tally.
Press the Stop button.
The Start button was not pressed after set-
ting.
Press the Start button or cancel the setting
with the Stop button.
The microwave does not work.
The door was not fully closed.
Check whether food residue or debris is
trapped in the door.
The Start button was not pressed.
Press the Start button.
It takes longer than before for the
food to heat up
The microwave power level setting was too
low.
Select a higher microwave power setting.
A larger amount of food than usual has
been placed in the appliance.
Double the amount – double the time.
The food was colder than usual.
Stir or turn the food during cooking.
The turntable makes a scratching or
grinding noise.
Dirt or debris in the area around the turnta-
ble drive.
Clean the roller ring and the recess in the
cooking compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault.
If this fault occurs repeatedly, please call the
after-sales service.
"M" appears in the display.
The appliance is in demo mode.
Press and hold the Start button and the Stop
button for approx. 7 seconds.
Demo mode is deactivated.
E no.
FD no.
After-sales service
O
Input voltage
AC 230 V, 50 Hz
Power consumption
1450 W
Maximum output power
900 W
Microwave frequency
2450 MHz
Fuse
10 A
Dimensions (HxWxD)
appliance
280 x 513 x 405 mm
cooking compartment
215 x 337 x 354 mm
VDE approved
yes
CE mark
yes
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
