Vitek VTC-BM3FP, Manual

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LIMITED PRODUCT WARRANTY
VITEK products carry a three (3) year limited warranty. Digital recording and storage
products are also warranted for 3 years. * Per a special agreement with Western Digital,
as of August 2016, VITEK also warrants factory installed Hard Drives for the full 3 year
span of the recorder warranty provided that the recorder was purchased through an
authorized VITEK distributor.
VITEK warrants to the purchaser that products manufactured by VITEK are free of any
rightful claim of infringement or the like, and when used in the manner intended, will
be free of defects in materials and workmanship for a period of three (3) years, or as
otherwise stated above, from the date of purchase by the end user. This warranty is
non-transferable and extends only to the original buyer or end user customer of a Vitek
Authorized Reseller.
This warranty shall not apply to repairs or replacements necessitated by any cause
beyond the control of VITEK, including but not limited to, acts of nature, improper
installation, excess moisture, misuse, lack of proper maintenance, accident, voltage
fluctuations, or any unauthorized tampering, repairs or modifications. This warranty
becomes VOID in the event of alteration, defacement, or removal of serial numbers.
Within the first 6 months of purchase, VITEK will replace or credit any defective product
returned at the request of the customer (subject to availability) with a new product that
equals or exceeds the performance of the original product purchased.
Within the first 6 months of purchase, at its sole discretion, VITEK may issue an
advance replacement for a defective product; however, all related costs including, but
not limited to shipping and/or delivery charges will be the responsibility of the customer.
If upon return inspection a product is determined to be in good working order or shows
evidence of misuse, the customer will be responsible for full payment of the original
product purchased as well as the replacement product.
Beyond the first 6 month period for the remainder of the warranty, VITEK’S responsibility
shall be limited to repairing the defective product, including all necessary parts and
related labor costs. At its sole discretion, VITEK may choose to either exchange a
defective product or issue a merchandise credit towards future product purchases. Any
replacement parts furnished in connection with this warranty shall be warranted for a
period not to exceed the remaining balance of the original equipment warranty.
A Return Authorization number or “RA” number must be obtained prior to the return
of any item for repair, replacement, or credit. VITEK requires that this “RA” number be
clearly printed on the outside of the shipping carton to avoid refusal of said shipment.
The Return Authorization number expires after 30 days. Products returned after the 30
day period will be subject to refusal. Shipping charges, if any, must be prepaid. A copy
of the bill of sale (or invoice of purchase), together with a complete written explanation of
the problem must accompany all returns.
Vitek makes no warranty or guarantee whatsoever with respect to products sold or
purchased through unauthorized sales channels. Warranty support is available only if
product is purchased through a Vitek Authorized Reseller.
*Limited Warranty means that VITEK reserves the right to repair or replace any product
found defective within the warranty time period, prorated to the date of original purchase.
If VITEK cannot repair the product, VITEK reserves the right to replace it with an equal
or better product and grade at VITEK’s discretion.
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