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© 2015 - 2016 Vital Home Systems, LLC
Vital Home Systems Limited
Warranty
This Limited Warranty shall apply to items
manufactured sold or distributed by Vital Home
Systems LLC (“VHS”) that include the VHS and/or
VHS wholly-owned or partially-owned brands or
subsidiaries and were purchased from VHS or an
authorized VHS distributor or reseller directly by the
end user of the item (Customer).
VHS LIMITED WARRANTY AND LIABILITY
The Vital Home System is an advanced design in
water detection; it does not offer guaranteed
protection against a water event, water damage, or an
emergency. Any controls system, whether
commercial or residential, is subject to compromise
or failure for a variety of reasons, including, but not
limited to, installer or operator error.
Therefore, Vital Home Systems LLC does NOT
WARRANT or REPRESENT water damage will not
occur through the purchase or installation of this
system. NOR IS VITAL HOME SYSTEMS LIABLE
FOR WATER DAMAGE OR ANY OTHER DAMAGE
AS A RESULT OF THE USE OR INSTALLATION OF
ITS PRODUCTS.
VHS hereby represents and warrants that original
items manufactured (hardware), sold (embedded or
downloaded software), or licensed (external software)
by VHS and supplied to Customer for use, (hereafter
known as “Product”) shall be free from significant
defects in material and workmanship and will
reasonably conform to applicable specifications and
drawings, each subject to normal use and service as
set forth in the Product Limited Warranty Period
section of this agreement (the “Limited Warranty”).
This Limited Warranty is applicable when Product is
installed and used under normal conditions and in
accordance with the operating instructions, pursuant
to the Terms and Conditions set herein.
The sole and exclusive remedy of Customer for a
breach of any of the foregoing warranties shall be
limited, at the option of VHS, to either the repair or
replacement of any defective or non-conforming
component of the Products. Replacement Products or
parts may be new or reconditioned. Such remedies
shall be available to Customer only if VHS is notified
in writing within the applicable Limited Warranty
Period and is provided with a reasonable opportunity
to cure such breach.
Products under warranty will be repaired or replaced
at no charge to Customer, excluding shipping, with
the exception of any issues or damage caused by the
unauthorized repair by any and all third-party repair
houses, which will be subject to repair or replacement
charges as determined by VHS. Products repaired or
replaced while under warranty are warranted for the
remainder of the original Product Limited Warranty or
for a period of sixty (60) days from the date of repair
or the date of return shipment to Customer, whichever
is longer.
This Limited Warranty only applies to the Customer
as defined herein, and shall be of no force or effect if
Product is sold or transferred.
INSTALLATION TO BE WARRANTED BY INSTALLER
If VHS provides installation services, VHS hereby
warrants that all Services shall be performed in a
professional and workmanlike manner. VHS will re-
perform those Services that the parties mutually
determine to be defective at VHS’s expense provided
that VHS receives notice thereof within sixty (60) days
of performance of the Services.
VHS upholds a very high standard of execution.
Understanding that conditions affecting Product
repair or replacement may be beyond VHS’s control,
including
vendor
and/or
manufacturer
discontinuation, market-affecting conditions, and
those conditions listed in the Limitation of Warranty,
VHS strives to make all commercially reasonable
efforts to assist our Customers towards the best
possible outcome.
VHS DOES NOT warrant or represent services
provided by its distributors, resellers or other third
party installer directly or indirectly contracted by the
customer to install VHS products.
PRODUCT LIMITED WARRANTY PERIOD
The
Limited
Warranty
Period
for
Products
manufactured or produced by VHS and supplied to
Customer for use is one (1) year. The Limited
Warranty Period begins on the date of purchase by
the Customer and a completed Warranty Registration
Card is submitted at Vitalhomesystems.com.
Software is limited to a one (1) year warranty subject
to applicable license agreements. Products not
manufactured by VHS will carry the warranty and
related terms and conditions of the original
manufacturer (see Limitation of Warranty section).
If you have questions regarding technical support and
eligibility, please contact VHS customer service.
