Cooling the Motor:
If the machine has overheated:
•
The motor will stop and the message “MOTOR HAS
OVERHEATED REMOVE THE CONTAINER, THEN PRESS START,”
will scroll across the display window, while the words “HOT
SHUTDOWN” will remain in the display window alerting you of
the problem.
• The machine will not run until the container is removed and
the motor has cooled. Remove the container, shut the cover
door and press the START/STOP button and run the machine for
two minutes.
• When the motor is cool, “READY” will appear in the display window.
If you cannot fix your machine with these suggestions, technical help is available by calling
800-4DRINK4 (800-437-4654) or 440-235-0214.
If outside the United States and Canada,
contact your local Vita-Mix Distributor or telephone the Vita-Mix International Division at
+1.440.782.2450 or email [email protected] for a distributor in your country. For
online help, visit
www.vitamix.com/foodservice
.
1. Problem:
• Display Panel reads
Solution #1:
Turn the machine off and on again to reset
the programming.
Solution #2:
Call Vita-Mix Customer Service.
2. Problem:
• Loud noise from blender container
blade area
• Container blades do not spin
• Increased vibration
• Leaking from bottom of container
Solution #1:
Broken or worn drive socket. Replace (Item
#891). Instructions are included with part.
Solution #2:
Check blade assembly for loose, damaged
or nicked components and replace.
Solution #3:
Tighten retainer nut with the retainer nut
wrench moving clockwise until it is snug.
(See Page 19.)
3. Problem:
• Loud grinding noise from the blender
motor
Solution #1:
Due to some faulty motor bearings, your
machine may need to be repaired. Call
Vita-Mix Customer Service.
5. Problem:
• Machine starts then shuts off
Solution #1:
Check to make sure there is power to the
machine.
Solution #2:
Call Vita-Mix Customer Service.
6. Problem:
• Display panel reads
Solution #1:
Let the machine cool down for an hour,
then restart.
Solution #2:
Call Vita-Mix Customer Service if the
machine does not work after sitting at room
temperature for 24 hours.
4. Problem:
• Machine will not run
• Display screen does not say “READY”
Solution #1:
Double-check to make sure power cord is
firmly in power outlet.
Solution #2:
Check to make sure the ON/OFF switch is in
the ON position.
Solution #3:
Turn the ON/OFF switch to OFF, then ON, to
reboot the electronics.
7. Problem:
• Machine is running irregularly
• “NO PROGRAM” is displayed when a
button is pushed
• Button pressed starts the wrong
program
• Machine starts by itself
• A specific program button is defective
• Machine was turned off for a day,
week or month and turned on, but
there is no power
• Machine did not work right out of
the box
• Machine works but no information
displayed on screen
• Program buttons run the blender on
the same speed
Solution #1:
Turn the machine off and on again to reset
the programming.
Solution #2
Reset the machine to its original factory
settings. (See page 9.)
Solution #3:
Try plugging the machine into a new outlet.
Solution #4:
Call Vita-Mix Customer Service.
8. Problem:
• Display panel reads
Solution #1:
A new programming chip is needed. Call
Vita-Mix Customer Service.
9. Problem:
• Machine stops in the middle of its
blend cycle and resets; display panel
reads “VITA-MIX GENERAL
PROGRAM” then “READY”
Solution #1:
Plug the machine into its own power supply.
Solution #2:
Make sure the machine is not running on a
long extension cord.
25
24
THERMAL SENSOR FAILURE
MOTOR LOCKED PROGRAM
TERMINATED
CORRUPT DATA
MOTOR HAS OVERHEATED REMOVE..
HOT SHUTDOWN
READY
