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Vista VK2-HDX23IR-SMW, User Manual

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Vista VK2-HDX23IR-SMW User Manual Download Page 91

VK2-HDX23IR-SMW User manual V1.0 

Page 91 

 

7) Support  

 

The support page provides valuable information on troubleshooting and contact information, should 
you require technical assistance.  

• Logs:

 The network camera supports system and event log information. Click the 

Log  Search

 

button to search the Access, Event, Setup or Control log data.  

 

• Reports:  

–  Server  Report:

 Click the 

Server  Report

 button to get the important information about the 

server

’s status; this should always be included when requesting support.  

–  Parameter  List:

  Click  the 

Parameter  List

 

button  to  see  the  unit’s  parameters  and  their 

current settings.  

• Health Check:  

– System Check:

 Click the 

System

 

Check

 button to get the important information about the 

cameras system resources. You can see the pop-up window below.  

Summary of Contents for VK2-HDX23IR-SMW

Page 1: ...User Manual VK2 HDX23IR SMW Please read this manual thoroughly before use and keep it handy for future reference...

Page 2: ...VK2 HDX23IR SMW User manual V1 0 Page 2...

Page 3: ...t handled properly WARNING Improper use of this equipment can cause severe bodily injury or equipment damage Caution Improper use of this equipment can cause equipment damage Note Notes contain import...

Page 4: ...ty If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs conv...

Page 5: ...gs 12 2 4 Connections 13 3 Operation 15 3 1 Access from a browser 15 3 2 Access from the internet 16 3 3 Setting the admin password over a secure connection 16 3 4 Live View Page 17 3 5 Playback 19 3...

Page 6: ...arms Audio and edge recording 1 1 Components This system comes with the following components Dome Camera 1 Installation Guide CD 1 Template Sheet 1 Mounting Bracket 1 Safety Lanyard 1 Accessory Kit 1...

Page 7: ...s sensors and relays enabling the system to react to alarms and activate lights or open close doors Improved Security The network camera logs all user access and lists currently connected users Also i...

Page 8: ...e applied to seal the housing to secure waterproofing CAUTION Please reset the camera after 30 minutes when installing it in situations colder than 10 C 2 1 1 Mounting the Dome Camera 1 Make screw hol...

Page 9: ...VK2 HDX23IR SMW User manual V1 0 Page 9...

Page 10: ...ome s base and fit the tab of the mounting bracket into the locking slot Screws A should not be too tight or too loose when the dome is in the locked position After setting the proper positions of scr...

Page 11: ...POWER 12VDC 3 3 PIN TERMINAL BLOCK A1 ALARM INPUT 1 A2 ALARM INPUT 2 G GND 4 3 PIN TERMINAL BLOCK A3 ALARM INPUT 3 A4 ALARM INPUT 4 G GND 5 2 PIN TERMINAL BLOCK AO ALARM OUTPUT G GND 6 2 PIN TERMINAL...

Page 12: ...factory default settings using the Reset button 1 Switch off the network camera by disconnecting the power adapter 2 Open the Micro SD card cover 3 Press and hold the Reset button on the board with yo...

Page 13: ...on events Mechanical or electrical switches can be wired to the A1 A2 A3 A4 Alarm Input 1 2 3 4 and G Ground connectors G Ground NOTE All the connectors marked G or GND are common Connect the ground s...

Page 14: ...he network camera device to the network and power up 2 Start SmartManager utility Start All programs SmartManager SmartManager The main window will display and after a short while any network devices...

Page 15: ...indows NOTE To view streaming video in Microsoft Internet Explorer set your browser to allow ActiveX controls 3 1 Access from a browser 1 Start a browser Internet Explorer 2 Enter the IP address or ho...

Page 16: ...alog which is displayed when the network camera is accessed for the setup at the first time Enter your admin name and password set by the administrator NOTE The default administrator user name and pas...

Page 17: ...ve View page Stream profiles are configured under Setup Basic Configuration Video Image For more information please see Basic Configuration Video Image of User Manual The resolution drop down list all...

Page 18: ...ow to manually start or stop the event The PTZ button activates a pop up window for Pan Tilt and Zoom control The Screen Move button moves to the desired position on the screen Move the clicked point...

Page 19: ...layback Buttons To view a recording data in the SD local storage select it from the list and click the Playback buttons Go to the first go to the beginning of the video clip Fast backward play fast pl...

Page 20: ...e in the network camera connected are displayed monthly If there is a recorded data for a particular date a blue square on the date will be displayed If you select a particular date in the calendar a...

Page 21: ...figure the network camera by clicking Setup either in the first connection page or the top second right button of the Live View page Accessing the network camera from a computer for the first time ope...

Page 22: ...uthority Guest Provides the lowest level of access which only allows access to the Live View page Operator An operator can view the Live View page create and modify events and adjust certain other set...

Page 23: ...o use it to set a static known IP address for a particular MAC address Use the following IP address To use a static IP address for the network camera check the radio button and then make the following...

Page 24: ...2 HDX23IR SMW User manual V1 0 Page 24 3 Video Image User can setup and change setting of individual video stream in this page Please refer to Video Image Basic for more details about Video Image setu...

Page 25: ...rom other clients by attaching a speaker User can setup and change setting of Audio in this page Please refer to Audio for more details about Audio setup 5 Date Time User can set time directly or assi...

Page 26: ...ition television applications for example this is the profile adopted by the Blu ray Disc storage format and the DVB HDTV broadcast service H 264 H 265 Main Profile Primary profile for low cost applic...

Page 27: ...load GOP size Select the GOP Group of Picture size If users want to have a high quality of fast image one by one please decrease the value For the purpose of general monitoring please do not change a...

Page 28: ...sitivity can be adjusted in the range of 0 4 NOTES 1 Avoid continuous 24 hour use of the auto focus This will shorten the lifespan of the lens 2 The auto focus function might not work properly under a...

Page 29: ...VK2 HDX23IR SMW User manual V1 0 Page 29...

Page 30: ...a mask window area NOTE The masking is displayed only when the Enable privacy masking box is selected Masking List ID Making number 1 16 Name Masking name Type Masking color Ratio Minimum zoom magnifi...

Page 31: ...r click any one of X button in the zone list Enable ROI Select Enable ROI to active Hi Stream function Video mode will be fixed to CVBR Dynamic ROI ROI Quality Non ROI Quality and Non ROI fps are cont...

Page 32: ...VK2 HDX23IR SMW User manual V1 0 Page 32 5 Camera Setup In this page user can setup Exposure Control Image Appearance Exposure Control Day Night Control and IR Control...

Page 33: ...ic and fixed Max shutter Allows you to set the threshold for slow shutter speeds used in dark environments Min shutter Allows you to set the threshold for fast shutter speeds used in bright environmen...

Page 34: ...w green or violet White Balance Mode Select white balance mode which fits camera installation environment In case of Manual mode user can set R G B gain manually Enhanced Control Enable wide dynamic r...

Page 35: ...mera The IR mode will be controlled according to the illumination Always Activates the IR illuminators Always displays black white image On level Specify the illumination level that activates the IR m...

Page 36: ...dow OSD Setting User can select show or hide OSD for each stream Also user can set the transparency level of OSD by slide bar or type in number OSD Color User can change OSD color by type in OSD Title...

Page 37: ...User can disable the input audio transmission by checking the box Audio Output Enable full duplex Check the box to enable full duplex mode This means that you can transmit and receive audio talk and l...

Page 38: ...the network camera is started Select Enable on boot to activate the On Boot event Enter the Dwell time the event lasts from the point of detection 1 180 seconds When the settings are complete click S...

Page 39: ...nfigured In order to use an alarm port check the desired Enable alarm port first Type Choose the type of alarm to use from the drop down list NO Normally Open or NC Normally Closed Dwell Time Set the...

Page 40: ...manually Alternatively the event can be triggered via the product s API Application Programming Interface Select Enable manual trigger to activate the manual trigger for up to 4 manual triggers Set th...

Page 41: ...s an Include box of green color Select New Mask and click drag generates an Exclude box of orange color Drag corner or line resizes and drag inside moves the box Select Enable video motion detection t...

Page 42: ...king name on the preview window or click on the list User can delete selected zone via right mouse click selection for a selected box or click any one of X button in the zone list When the settings ar...

Page 43: ...VK2 HDX23IR SMW User manual V1 0 Page 43...

Page 44: ...e Time Trigger function Enable specific time User can select a date in the calendar or type in date and specify time for event trigger Enable every day Trigger event every day at specified time Enable...

Page 45: ...ox to use a VA function In order to setup VA function at least one preset position must exist and otherwise Enable video content analysis may not be activated Preset number User can assign different r...

Page 46: ...ing Two objects are merged to single object Reduce the max size of the object to avoid two objects are merged into single object The minimum size of the object is recommended to be middle of object s...

Page 47: ...pering to set the camera to detect tampering attempts and trigger events 2 Type the Rule Name and set the preferred Dwell time and Sensitivity The higher the sensitivity detects the minutest tampering...

Page 48: ...toggle switch on ON and set the preferred area not to detect movement In the Video Preview window the exclusive area will be displayed as Red Cell Video Control User can the settings which affect the...

Page 49: ...VK2 HDX23IR SMW User manual V1 0 Page 49 When the settings are complete click Save button to save the settings or click Reset button to clear all of the information you entered without saving it...

Page 50: ...il Server Check the box if you are using a mail server to receive event notification and image email Mail Server Enter the host names or IP addresses for your mail server Port Enter the port number fo...

Page 51: ...ess or host name Note that aDNS server must be specified in the TCP IP network settings if using a host name Passive mode Under normal circumstances the network camera simply requests the target FTP s...

Page 52: ...described above and contains images from the time immediately after the trigger Configure as for pre event Prefix file name This name will be used for all the image files saved If suffixes are also u...

Page 53: ...ly or use the Browse button to locate it Then click the Upload button Up to 3 audio files are available The total file size must be less than 512 KB Audio Alert Test When the setup is complete the aud...

Page 54: ...ove the camera to a predefined preset position Check the box to enable the service and return to the Home position once the event has ended When the settings are complete click Save button to save the...

Page 55: ...1 3 4 H 264 data NOTE Stream 2 MJPEG data cannot be recorded Pre event Enter pre event time value for the storage device pre recording Post event Enter post event time value for the storage device pre...

Page 56: ...ls builds on the Open Network Computing Remote Procedure Call ONC RPC system The CIFS screen displays as below Address Enter IP address for NAS device Remote Directory Enter directory or folder locati...

Page 57: ...t Check the box to enable the service XML Notification Setting Notification server URL The network address to the server and the script that will handle the request Notification server port The port n...

Page 58: ...he event Check the box to enable the service Boost Setting You can set the condition in Normal and Boost mode Boot Stream Select a video stream for each condition in the drop down list Frame rate Sele...

Page 59: ...nd UTP URL The network address to the server and the script that will handle the request For example http 192 168 12 244 cgi bin upload cgi Port The port number of the server User name Password Provid...

Page 60: ...from the network camera up to a max 15 events can be registered Click the Add button to make a new event map a popup window displays as below To change an existing event select that event and click th...

Page 61: ...ge XML Notification It sends XML messages to a Notification server that listens for these The destination server must first be configured on the Event In page Boost When an event has occurred the came...

Page 62: ...notification server that listens for these The destination server must first be configured on the Event In page Enter a message you want to send When the settings are complete click OK button to save...

Page 63: ...d space Focus Auto Auto Focus is always active Manual Auto Focus is inactive Preset Setup Activate the PTZ Control Panel Preset Delete Delete selected Preset number Follow steps below to store the Pre...

Page 64: ...in the range 1 8 Title Up to 12 characters Alphanumeric characters and space Repeat Select number of repetition from Continuous to 90 The default is Continuous Sequence Select either forward or backwa...

Page 65: ...remove Tour position from Tour Position Setup list select the desired Tour Position and click the Delete Position button Set Position Click the Set Position button then show the stored Presets on drop...

Page 66: ...ing list and move pan tilt and zoom using Control box The movement history is automatically recorded 2 Click Done button after you completed the camera movement program 3 Repeat step 1 through 2 for e...

Page 67: ...pre programed Preset Tour or Pattern for function Function None Preset Tour Pattern Function No Select Preset Tour or Pattern number for Home Function Waiting Time 10 600 Seconds Function Use Off On W...

Page 68: ...Proportional P T Select On or Off Max Pan Speed The maximum pan speed can be adjusted in the range 1 30 Max Tilt Speed The maximum tilt speed can be adjusted in the range 1 30 When the settings are co...

Page 69: ...ill stop At that time release instantly and pull it down again to run the auto flip function When you use the panning range it is recommended to use the flip mode to Auto Enable pan angle range setup...

Page 70: ...ck button and the dome camera will return to the right position after the origin check operation Enable schedule origin check If selected execute origin check function at scheduled time Enable monthly...

Page 71: ...require device information after installation Device Name Configuration Enter the device name Location Configuration Enter the location information You can enter up to four locations When the setting...

Page 72: ...User Setting Check the box to enable anonymous viewer login to the network camera without a user account When using the user account users have to log in at every access User List Setting This sectio...

Page 73: ...connection set to HTTP by default HTTP HTTPS HTTP HTTPS Upload Certificate To use HTTPS for communication with the network camera an official certificate issued by a CA Certificate Authority must be...

Page 74: ...allowed or denied access accordingly that is if the addresses in the list are allowed then all others are denied access and vice versa Also see the online help for more information NOTE Users from IP...

Page 75: ...de Configuration you can setup Protocol type Port number LZO compression usage and Renegotiation time as well as download Server certificate file Choose Protocol type between UDP and TCP UDP is prefer...

Page 76: ...ting must match Server setting Default Renegotiation time is 3600 seconds and 0 means no verification Upload CA certificate issued by Server 3 Select authentication method between User authentication...

Page 77: ...m the clock on your computer Synchronize with NTP Server The network camera will obtain the time from an NTP server every 60 minutes Set manually Allows you to manually set the time and date Date Time...

Page 78: ...hen make the following settings IP address Specify a unique IP address for your network camera Subnet mask Specify the mask for the subnet the network camera is located on Default router Specify the I...

Page 79: ...tion Host Name Enter the host name to be used as device information in the client software or SmartManager Services HTTP port Enter a port to receive a service through the HTTP Default port number is...

Page 80: ...Registered host Enter an address of the DDNS server Username Enter an ID to access to the DDNS server Password Enter a password to be used for accessing the DDNS server Confirm Enter the password agai...

Page 81: ...en values are available Multicast Stream 1 Stream 2 Stream 3 Stream 4 Audio Meta This function is for sending Video Audio and Meta Data to Multicast group Multicast destination IP Enter an IP between...

Page 82: ...work camera is automatically detected by operating systems and clients that support this protocol Enter a name in the Friendly name field NOTE UPnP must be installed on your workstation if running Win...

Page 83: ...or switch the DSCP value in the IP header tells the router or switch which type of treatment to apply to this type of traffic for example how much bandwidth to reserve for it NOTE DSCP values can be e...

Page 84: ...VK2 HDX23IR SMW User manual V1 0 Page 84...

Page 85: ...he external port number for the router in the field provided NOTES If you attempt to manually enter a port that is already in use an alert message will be displayed When the port is selected automatic...

Page 86: ...uration Protocol DHCP and Domain Name System DNS or configure each computer s network settings manually which may be difficult and time consuming Zeroconf is built on three core technologies Assignmen...

Page 87: ...enable Bonjour Enter a name in the Friendly name field NOTE Also known as zero configuration networking Bonjour enables devices to automatically discover each other on a network without having to ente...

Page 88: ...ct a user language The language choices are English Korean French German Russian Chinese and Japanese When the settings are complete click Save button to save the settings or click Reset button to cle...

Page 89: ...the factory default values including the IP address Upgrade Upgrade your camera by importing an upgrade file and pressing the Upgrade button During the upgrade do not turn off the power of the network...

Page 90: ...VK2 HDX23IR SMW User manual V1 0 Page 90 feature is not intended for multi configurations or for firmware upgrades...

Page 91: ...earch the Access Event Setup or Control log data Reports Server Report Click the Server Report button to get the important information about the server s status this should always be included when req...

Page 92: ...ia Check button to get the information about the cameras video and audio stream You can see the pop up window below Network Check Click the Network Check button to get the information about the camera...

Page 93: ...lp information window will be provided as a popup window so that users can open and read it without needing to log in It will offer a description of the setting and Help page so that users can manipul...

Page 94: ...or slow updating of images If images are very complex try limiting the number of clients accessing the camera Images only shown in black white Check the Video Image setting Blurred images Refocus the...

Page 95: ...VK2 HDX23IR SMW User manual V1 0 Page 95...

Page 96: ...ive Maintenance Preventive maintenance allows detection and correction of minor that faults before they become serious and cause equipment failure Every three month perform the following maintenance 1...

Page 97: ...ect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolu...

Page 98: ...x 1 Composite Out Audio Compression G 711 Audio Streaming 2 Way PTZ Function Pan Range 360 Endless Pan Speed Max 380 sec Preset Tilt Range 5 90 Tilt Speed Max 380 sec Preset Preset 256 Tour 8 Pattern...

Page 99: ...Android i OS External In Out Video Composite Out Audio 1 Input 1 Output Terminal Block Alarm 4 Inputs 1 Output Terminal Block Ethernet RJ 45 10 100Base T SD Card SDHC SDXC RS485 ETC Operating Humidity...

Page 100: ...23X 2M NETWORK SPEED DOME CAMERA Rev A...

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