12
Troubleshooting
NOTICE:
The following simple issues can be handled by the user. Please call the after-sale service department if the issues are not settled.
Problem
Possible Cause & Solution
Whether the freezer is plugged and connected to power;
Low voltage;
Whether temperature control knob is in the work area;
Failure power or tripping circuit.
Odorous foods should closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
It is normal that freezer operates for longer time in summer when the ambient temperature is higher;
Do not put too much food in the freezer at one time;
Do not put foods until they are cooled;
Frequent opening of freezer door;
Thick frost layer (defrost is needed).
Inoperation
Odor
Long-term operation
of compressor
Whether the freezer is connected to power, whether the light is damaged.
Illuminating light
does not shine
The freezer door is stuck by food packages;
Too much food;
Unbalanced freezer.
Whether the floor is flat, whether the placement of freezer is stable;
Whether the freezer accessories are properly placed.
The freezer door can
not be properly closed
Loud noises
After refrigeration, there will be pressure difference between the inside and outside of the freezer to result in
transient difficulty in door opening. This is a normal physical phenomenon.
Transient difficulty in
door opening
The freezer enclosure may emit heat during operation specially in summer, this is caused by the radiation of the
condenser, and it is a normal phenomenon. Condensation: condensation phenomenon will be detected on the
exterior surface and door seals of the freezer when the ambient humidity is large, this is a normal phenomenon,
and the condensation can be wiped away with a dry towel.
Freezer enclosure heat
Condensation
Refrigerants circulating in the refrigerant lines will produce eruption of sound and grunts which is normal does
not affect the cooling effect.
Buzz will be generated by running compressor specially when starting up or shutting down.
The solenoid valve or electric switch valve will clatter which is a normal phenomenon and does not affect the
operation.
Airflow sound
Buzz
Clatter