Advent Communications
209297 – DCU5000 Drive Control Unit
Page 39 of 42
7. WARRANTY
7.1.
WARRANTY INFORMATION
Under recommended use and service, all Advent products are warranted against defects in
material and workmanship to twelve (12) months from the date of original shipment.
Advent's obligation is limited to repairing or replacing, at our plant, products, which prove to
be defective during the warranty period.
Under no circumstances shall the warranty be transferred or assigned to any third party
unless the consent in writing has first been obtained from Advent. Advent shall not be under
any liability for warranty in respect of any equipment, which shall be sold by the Customer to
any third party unless otherwise agreed in writing.
Advent is not liable for consequential damage resulting from the use of Advent equipment.
Tubes are covered by the respective manufacturer's warranty, which applies from the date of
shipment.
7.2.
CLAIM FOR DAMAGE IN SHIPMENT
Your unit should be inspected and tested as soon as it is received. Claims for damage should
be filed with carrier.
7.3.
FIELD SERVICE
Advent will make field warranty repairs, at Customer's request, where (in Advent's judgement)
practicable. The Customer will be responsible for all transportation charges, per diem, and
current daily engineering labour rate. A purchase order for these services must be issued
prior to field service.
7.4.
SHIPMENT OF REPAIR PARTS TO FIELD
A purchase order for warranty repair parts must be issued prior to sending parts to field. Parts
will be priced at current prices and payment if full will be due if failed parts are not returned
within 30 days (regardless of responsibility) of receipt of warranty parts.
If parts are shipped within the prescribed time, a credit will be given.
7.5.
RETURN PROCEDURES
All claims under warranty must be made promptly after occurrence of circumstances giving
rise to the claim and must be received within the applicable warranty period by Advent or its
authorised representative. Advent reserves the right to reject any warranty claim not promptly
reported. After expiration of the applicable warranty period, products are not subject to
adjustment.
Before any Product is returned for repair and / or adjustment, authorisation from Advent for the
return and instructions as to how and where the Product should be shipped must be obtained.
The Product type, serial numbers, and a full description of the circumstances giving rise to the
warranty claim should be included. Such information will help establish the cause of failure
and expedite adjustment or repair.
IMPORTANT
Any Product returned without complete information will be considered not to have met all
contractual requirements. Information required includes (as a minimum): Model Number,
Serial Number, Description, Hours of Use, Type of Failure, and Operating Conditions during
failure.
Summary of Contents for ADVENT DCU5000
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Page 41: ...Advent Communications 209297 DCU5000 Drive Control Unit Page 41 of 42 8 FIGURES ...
Page 42: ...Advent Communications FIGURE 1 DCU5000 LAYOUT 209297 DCU5000 Drive Control Unit Page 42 of 42 ...
