Troubleshooting
The system doesn’t power on:
•
Check the power connection to the system.
•
Check the display power and HDMI connection.
The game won’t start, Touch screen doesn’t work:
•
Check the USB connection from the computer to the monitor.
•
The display must be turned on in order for touchscreen to work.
One or more of the buttons are not assigned to the right side of the game:
•
Check the markings on the buttons and ensure they are correctly inserted.
One or more buttons don’t light up:
•
Check if the system is turned on.
•
Check the connection from the button to the aggregator box and the connection to
the computer.
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If the connections are ok please contact us at: [email protected].
On one or more buttons the green light is on when no contact is made with the button:
•
Restart the system and wait for the startup cycle. Check the button again.
•
If the lights in the button are constantly green please contact us at:
There is no picture on the display:
•
Check the display power cable.
•
Check if the system is turned on.
•
Check the HDMI connection from the PC to the display.
•
If everything seems in order but no picture is displayed please contact us at
VISIOR GAMES d.o.o.
Dolga Reber 9, 6000 Koper, Slovenia
E: [email protected]
T: +386 64 183 680
SUPPORT 24/7/365
We are happy to answer any of your questions and solve
all your problems regarding our products.
T: +386 64 183 680
We are also reacheable via Viber, WhatsApp
and Telegram.
