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Visioneer PATRIOT P90, User Manual

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Visioneer PATRIOT P90 User Manual Download Page 43

M

AINTENANCE

V

ISIONEER

®

 P

ATRIOT

TM

 P90

S

CANNER

 U

SER

’

S

 G

UIDE

43

8.

Close the Automatic Document Feeder by pressing down on the center of the Automatic Document Feeder 
to return it to its original position until it clicks into place.

 

Make sure everything is aligned properly and the 

cover is fully closed. If the cover is not fully closed it will break during scanning and damage the scanner.

Replacing the ADF Roller

The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause documents to feed 
in skewed at an angle, or multiple pages to feed at the same time. Before replacing the roller you should clean it 
as excessive dust on the roller will make it appear worn and smooth. You cannot properly diagnose a worn roller 
until you have cleaned it. You should generally replace the roller every 500,000 scans.

Replacement parts can be purchased from the Parts & Accessories page for your scanner at 

www.visioneer.com

.

Summary of Contents for PATRIOT P90

Page 1: ...User Guide PATRIOT P90 ...

Page 2: ...emark of EMC2 Corporation in the United States and or other countries Adobe Adobe Acrobat Adobe Reader and the Adobe PDF logo are registered trademarks of Adobe Systems Incorporated in the United States and or other countries Post It is a registered trademark of 3M in the United States and or other countries Microsoft is a U S registered trademark of Microsoft Corporation Windows is a trademark an...

Page 3: ...s device is not intended for use in the direct field of view at visual display workplaces To avoid incommoding reflections at visual display workplaces this device must not be placed in the direct field of view CLASS 1 LED This machine is certified as Class 1 LED product This means that this machine does not produce hazardous laser radiation PRODUCT RECYCLING DISPOSAL If you are managing the dispo...

Page 4: ...Power Off If any of the following conditions occur turn off the scanner immediately and disconnect the power cable s from the electrical outlet s The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device has been tripped Liquid is spilled into the machine The machine is exposed to water Any part of the ma...

Page 5: ... OneTouch 18 Installing Additional Applications 19 View the User Guides 20 Register Your Scanner 20 Loading Documents to Scan 23 Supported Document Types 23 Documents to Avoid Scanning 24 Unsupported Document Types 24 Scanning from the Automatic Document Feeder ADF 25 Preparing Documents for Scanning 25 Loading Documents 26 Scanning Plastic Cards or Thick Paper 28 Scanning Interfaces 28 Maintenanc...

Page 6: ...ensors 39 Cleaning the DFD Sensor 40 Replacing the Rollers 41 Replacing the Pick Up Rollers 42 Replacing the ADF Roller 43 Replacing the Reverse Separation Roller 45 Troubleshooting 48 Error Light Troubleshooting Codes 51 Uninstalling Your Scanner 53 Visioneer Patriot P90 Specifications 54 Visioneer Patriot P90 Parts List 56 Appendix A Copy Regulations 55 United States 57 Canada 58 Other Countries...

Page 7: ...ore proceeding check the contents of the box If items are missing or damaged contact the dealer where you purchased the scanner SYSTEM REQUIREMENTS n Intel Core i3 2 1GHz or higher n Internet access for installation only n Universal Serial Bus USB port n Microsoft Windows operating system Visioneer PatriotTM P90 Quick Install Guide Technical Support Card USB 3 1 Gen 1 Cable Power Supply Power Cord...

Page 8: ...cal support card contact information for technical support and customer service and a brief overview of our standard product warranty The following soft copy documentation is available online n Scanner user guide instructions for scanner setup installation operation maintenance safety and warranty n OneTouch scanning guide instructions for configuring and scanning using OneTouch n TWAIN Scanning g...

Page 9: ...een indicating the scan to destination l Power Button Press to turn on the power l Simplex Button Press to scan single sided documents l Duplex Button Press to scan double sided documents 4 Output Tray Holds documents after being scanned l Paper Stop Short Documents Flip up to keep short items stacked neatly in the output tray after scanning Slide to adjust to the length of the scanned documents l...

Page 10: ...VISIONEER PATRIOTTM P90 WELCOME 10 SCANNER USER S GUIDE ...

Page 11: ...rom the scanner as indicated in the following illustration s The above illustrations are for example purposes only Your scanner s packaging may vary slightly 3 Lift the ADF cover up from the scanner Remove any shipping tape Close the ADF cover The above illustrations are for example purposes only Your scanner s packaging may vary slightly ...

Page 12: ...ions are for example purposes only Your scanner s packaging may vary slightly CONNECT THE POWER CORD Note Only use the power supply included with your scanner Connecting any other type of power supply may damage your scanner and will void its warranty 1 Plug the power supply into the power port on the scanner 2 Plug the power cord into the power supply and into a wall outlet ...

Page 13: ...to allow the installation to proceed Although the messages will differ based on the software your computer is running in each case you should allow the installation to proceed if that option is available Alternatively you can turn off the AntiVirus or AntiSpyware software before installing your scanner but if you do make sure to turn it back on again when installation is finished n If your compute...

Page 14: ...K 6 Select your scanner from the list 7 Click Proceed 8 The Select Language window opens Click the drop down menu arrow and select the language to use Click OK 9 Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected as well as any other applications you want to install Note The software provided with your scanner may differ slightly from the list shown in the window ...

Page 15: ...leted and previously downloaded files to be deleted In order to be installed they will have to be downloaded again 13 Once all software has been downloaded click Install Installing the Scanner Driver The scanner driver installation will start first 1 The Welcome screen for the scanner driver Setup Wizard opens Click Next Note there may be an option in the installation window to remove any current ...

Page 16: ... the scanner stop and follow the instructions below Connect the USB Cable and Turn on the Power If you did not connect the scanner earlier proceed with the instructions below 1 Remove any tape from the USB cable 2 Plug the USB cable into the USB port on the scanner then into a USB port on the computer Check your computer s manual for USB port locations If the plug does not attach easily make sure ...

Page 17: ...nner is receiving power Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner 4 When you re certain that the software has completely loaded return to the Complete the installation by connecting your hardware window 5 Click OK to complete the installation process ...

Page 18: ...to the OneTouch Setup Wizard Note there may be an option in the installation window to remove any current scanning profiles You will see this prompt if you already have a previous version of OneTouch installed Select the option in the installation window only if you want the existing profiles removed 2 On the Visioneer License Agreement window read the license agreement If you accept the terms sel...

Page 19: ...he instructions on screen to install each application you selected INSTALLING ADDITIONAL APPLICATIONS Your scanner includes free additional applications as described in the table below 1 Return to the Main menu and click Install software 2 If a version of the software is already installed on the system the option will be greyed out However if there is a newer version available online it will be po...

Page 20: ...h the scanner From either of these user guide windows click on the User guide menu button to return to the main user guide window then select the other documentation section to view the user guides 3 Click the links of the guides you want to view 4 When you re finished click Main menu to return to the Main menu window and click Exit REGISTER YOUR SCANNER Registering your scanner is important as it...

Page 21: ...r click the option on screen to go to the web address 4 When the Visioneer scanners web page loads click on Register Your Product 5 Fill in the registration form all required fields have an asterisk A valid email address is required for registration 6 You will be asked to enter the serial number for the scanner it is located on the back or underside of the scanner 7 After filling in the form click...

Page 22: ...VISIONEER PATRIOTTM P90 INSTALLATION 22 SCANNER USER S GUIDE ...

Page 23: ...f documents and cards with this scanner n Maximum amount of paper in the input tray l Approximately 150 pages of 20 lb 80 g m2 A4 paper n Document size l Minimum size width x length m Single page 1 97 x 2 56 inches 50 x 65 mm m Multiple pages 1 97 x 3 35 inches 50 x 85 mm l Maximum size width x length 12 16 x 17 inches 308 x 431 mm l Maximum length with long document enabled m 240 inches 6096 mm u...

Page 24: ...ting can flake off during scanning and leave residue in the scanner n Extremely smooth shiny or highly textured paper may cause the paper feed rollers to slip across the page and cause the scanner to report a paper jam n Carbonless copy paper may tear while being fed through the scanner and the pressure of the rollers may leave streaks on the page The chemical coating on this paper will rub off on...

Page 25: ...metallic sheets SCANNING FROM THE AUTOMATIC DOCUMENT FEEDER ADF Preparing Documents for Scanning n Fan the documents to make sure all pages in the stack are separated n Bend and then flatten the document stack to make sure the horizontal edges are aligned to help prevent paper from skewing while being pulled through the scanner n Pinch the ends to align the leading edges slantwise to help prevent ...

Page 26: ...VISIONEER PATRIOTTM P90 LOADING DOCUMENTS TO SCAN 26 SCANNER USER S GUIDE Loading Documents 1 Unfold the document feeder and its extension 2 Unfold the output tray and raise the paper stopper ...

Page 27: ... of documents facing up with the top of the pages pointing into the feeder 5 Verify that the paper guides are aligned with the edges of the stack 6 To scan A3 sized paper pull out the extension of the input tray as shown Make sure the output tray is also extended Load the stack of document facing up with the top of the pages pointing into the feeder ...

Page 28: ... tray SCANNING INTERFACES n One Touch Control Panel When you press either the Simplex or Duplex button documents are scanned using the scan settings indicated by the LCD display The scanned images are then sent to a software application on your computer n OneTouch Button Panel Use this scan option when you want to scan from the computer screen Scanning from the on screen OneTouch Button Panel is t...

Page 29: ...put the document in the scanner then click the Scan button in the TWAIN interface window Please see the TWAIN Scanning Guide on scanner support page You can also click the Help button in the TWAIN interface to open the instructions in an Internet browser n ISIS Interface This option uses the ISIS interface for scanning Please refer the user manual for your ISIS scanning application for instruction...

Page 30: ...VISIONEER PATRIOTTM P90 LOADING DOCUMENTS TO SCAN 30 SCANNER USER S GUIDE ...

Page 31: ...ing the scanner n If your scanner has a power cord and or power switch always turn off the scanner and unplug the power cord before performing maintenance unless the maintenance instructions below specifically state to leave the scanner plugged in and powered on n Always unplug the USB cable from the scanner before performing maintenance unless the maintenance instructions below specifically state...

Page 32: ...ngs The Device Settings tab shows the hardware information for your scanner The options on the Device Settings tab will be available based on whether or not the scanner hardware supports the feature Some features described herein may not be available for the current scanner Please disregard any information about features that you do not see in the interface for your scanner Scanner Details n Firmw...

Page 33: ...save any changes in the Sleep mode field Click the red reset button to reset to the default timeout value n Power off input the number of minutes you want the scanner to wait before it turns itself off Click the green enter button to save any changes in the power off field Click the red reset button to reset to the default timeout value Firmware update n Check for update check the scanner s firmwa...

Page 34: ...ATRIOTTM P90 MAINTENANCE 34 SCANNER USER S GUIDE Driver Settings The options in this panel are for configuring how the interface will behave in some scenarios Please see the scanning guide on scanner support page ...

Page 35: ...your scanner stops scanning due to a paper jam in the Automatic Document Feeder a warning opens after a few moments 1 Pull the handle and open the ADF cover with a light force Do not attempt to remove a jammed page with the scanner closed 2 Carefully pull the paper out of the ADF unit ...

Page 36: ...e ventilation openings You should clean the outside of the scanner at least once a month to help limit the amount of dust build up in the scanner 1 Turn off the scanner power 2 Using a soft dusting cloth wipe down the body of the scanner input tray and exit area Make sure that the input and exit slots in the scanner are also clean 3 If there is any accumulation of dust in the indentations around t...

Page 37: ...ng the roller cleaning paper Preparation n Roller cleaning papers can be purchased from our website at www visioneer com in the Parts Accessories page for your scanner n When cleaning the inside of the scanner you should clean all of the rollers scanner glass and background plates at the same time n Use scissors to open the roller cleaning paper bag cutting across the dotted line Caution The rolle...

Page 38: ... alcohol 70 to clean all of the rollers indicated in the illustration Note Be careful when cleaning the rollers All of the rollers except the free rollers are designed to rotate in one direction only Do NOT force the roller to rotate in the opposite direction Forcing the roller to rotate will damage it and cause the scanner to feed pages incorrectly Cleaning the Scanner Glass and Background Plates...

Page 39: ...use a roller cleaning paper to clean the glass plates if there is any sticky residue on the surface Cleaning the Paper Sensors The scanner has several sensors to detect the status of the paper when it is in the scanner You should clean these sensors as part of your standard weekly maintenance of the scanner Do not clean the sensors with the roller cleaning paper Preparation Turn off the scanner pr...

Page 40: ...ER USER S GUIDE Cleaning the DFD Sensor 1 Open the ADF cover to open the scanner 2 The following illustration shows the location of the sensor in the scanner 3 Using a clean dry cotton swab brush away any dust on the double feed detection sensors ...

Page 41: ...ower cord from the scanner Pull the cover release handle and open the scanner When you are done replacing the rollers close the scanner carefully pressing down on both sides of the cover until it locks in place Do not slam down the cover Replacing the Pick up Rollers The roller will wear out and is designed to be a user replaceable part A worn roller can cause documents to feed in skewed at an ang...

Page 42: ...paired or reused 4 Take the new rollers out of their packaging 5 Align the end of the bar with the hole in the rollers and slide the rollers onto the bar The rollers will click when they are locked in place 6 Insert the left end of the new pick up roller into the slot to put the pick up roller back into place Make sure the flat side of the bar is FACE UP 7 Insert the right end into the slot and mo...

Page 43: ...mage the scanner Replacing the ADF Roller The roller will wear out and is designed to be a user replaceable part A worn roller can cause documents to feed in skewed at an angle or multiple pages to feed at the same time Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth You cannot properly diagnose a worn roller until you have cleane...

Page 44: ...VISIONEER PATRIOTTM P90 MAINTENANCE 44 SCANNER USER S GUIDE 1 Pull the handle to open the ADF cover 2 Pull down the ADF roller cover and pull it towards you to access the roller ...

Page 45: ...ller cover up and carefully push it closed to lock it in place Make sure everything is aligned properly and the cover is fully closed If the cover is not fully closed it will break during scanning and damage the scanner Replacing the Reverse Separation Roller The roller will wear out and is designed to be a user replaceable part A worn roller can cause documents to feed in skewed at an angle or mu...

Page 46: ...VISIONEER PATRIOTTM P90 MAINTENANCE 46 SCANNER USER S GUIDE 1 Pull the handle to open the ADF cover 2 Locate the roller cover in the ADF door ...

Page 47: ... the roller 4 Move the plastic tab up and then carefully bring the roller up and out of the scanner starting at the plastic tab end 5 Remove the replaceable roller from the bar 6 Discard the roller it cannot be repaired or reused 7 Take the new roller out of its packaging Clean any dust off the roller before installing it ...

Page 48: ... to lock it in place Make sure everything is aligned properly and the cover is fully closed If the cover is not fully closed it will break during scanning and damage the scanner 12 Close the scanner when you re finished TROUBLESHOOTING Problem The scanner won t scan What s wrong Check for one of these possible causes n Are the cables loose or not plugged in securely Inspect the cable connections M...

Page 49: ...em restore on Windows The system restore process may have corrupted some of the driver components It is recommended that you reinstall your scanner driver Please refer to Uninstalling Your Scanner on page 53 for installation instructions Problem Why won t my scanner buttons work after scanning with Windows Image Acquisition WIA After performing a scan using the WIA interface you must close the app...

Page 50: ...d at an angle or multiple pages to feed at the same time First try cleaning the rollers as described in Cleaning Inside the Automatic Document Feeder on page 40 If the problem persists the separation and or feed rollers may need to be replaced Please see Replacing the ADF Roller on page 43 and Troubleshooting on page 48 Problem Why does my scanned image always come out too dark Adjust the screen s...

Page 51: ...usy or it is not connected to the computer n Flashing red the scanner is reporting an error Error Codes If an error occurs during scanning the LCD will display an error code The following table lists the codes messages and common solutions In all cases you should turn off the scanner and check the scanner setup Make sure the USB cable is plugged into the scanner and computer Make sure the power co...

Page 52: ...per path More than two sheets of paper feed in the paper path Stop the scan or accept the image and continue to scan Fan your document for several times and rescan USB Disconnected The USB is disconnected from the scanner or the PC Verify that the USB cable is securely plugged into the scanner and computer FROM W130 Failed to pick paper Fan the documents Load the document with its edges slightly t...

Page 53: ... 4 Turn off the scanner and unplug the USB cable More than two sheets of paper are fed in the paper path If the image of the multi feed page is acceptable select Continue Scan to continue scanning the rest pages Use the Up and Down button to select your action More than two sheets of paper are fed in the paper path If the image of the multi feed page is not acceptable select Continue Scan Discard ...

Page 54: ... image processing libraries needed to support various scanner models These additional items will be called Visioneer Acuity Assets followed by a version number In the scenario described here when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity If you uninstall one of the entries labeled as an asset you will still need to uninstall the main Visioneer Acuit...

Page 55: ...80 mm Height 7 79 inches 198 mm Weight 26 45 pounds 12 kg Power Information Power Supply Input AC 100 240V 2A 50 60Hz Output DC 24V 6 25A Scanner Rating 24Vdc 2 5A Power consumption 48 Watts during operation 14 Watts ready 3 1 Watts power save after 16 minutes without scanning 0 2 Watt power off Cable Information AC Power Cord US 3P 7A 125V L 1800mm 3C 18AWG BLACK LONGWELL PH8BIEDJF0AA05B RoHS EUR...

Page 56: ...Software Visioneer OneTouch Visioneer Acuity Module Part Name Part Number ADF Roller 65 3268 000 Pick up Rollers 65 3269 000 Reverse Separation Roller 65 3270 000 USB 3 1 Gen 1 Cable 65 2565 000 AC Power Cord 35 0103 001 US 35 0104 001 EUR 35 0105 001 UK Power Supply 37 0106 000 Scanner Specifications ...

Page 57: ...han 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Drafts of money drawn by or upon authorized officers of the United States Stamps and other representatives of value of whatever denomination which have been or may be issued under any Act of Congress n Adjusted Compensation Certificates for Veterans of the World Wars n Obligations or Securities of ...

Page 58: ...c seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law n Proclamations orders regulations or appointments or notices thereof with intent to falsely cause same to purport to have been printed by the Queen s Printer for Canada or the equivalent printer for a province n Marks brands seals wrappers or designs used by or on behalf of the Government of...

Page 59: ...ilty of making such reproductions n Currency notes n Bank notes and cheques n Bank and government bonds and securities n Passports and identification cards n Copyright material or trademarks without the consent of the owner n Postage stamps and other negotiable instruments Note this list is not inclusive and no liability is assumed for either its completeness or accuracy In case of doubt contact y...

Page 60: ...VISIONEER PATRIOTTM P90 APPENDIX A COPY REGULATIONS 60 SCANNER USER S GUIDE ...

Page 61: ...Copyright 2021 Visioneer Inc 05 1004 000 I N T E L L I G E N T S C A N N I N G S O L U T I O N S ...

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