Visioneer OneTouch 5820 Installation Manual Download Page 48 | Manualshive

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44

V

ISIONEER

O

NE

T

OUCH

5820 S

CANNER

I

NSTALLATION

G

UIDE

T

ROUBLESHOOTING

After I installed PaperPort, I got a blue screen and a Profiling
Display error message. Why is this happening?

PaperPort installs a

driver for scanning and printing. Sometimes a conflict occurs between
the PaperPort driver and another driver you may have on your
computer. To resolve the conflict, remove the PaperPort driver from
your SYSTEM.INI file and restart your computer. If the computer starts
properly, that is a good sign that the conflict occurred.

You can also change your video driver to SVGA and reboot with our
driver in the SYSTEM.INI file. This will help you tell if the video driver
conflicts with the PaperPort driver.

During installation I got the error message: PaperPort Installation
is not complete. What do I do?

The installation procedure was not

successful. You need to reinstall the PaperPort software.

I got the error message: PaperPort cannot allocate enough memory
to perform internal critical operations. What do I do?

You should

close any other active applications so that additional memory is
available. If you click continue, PaperPort moves the file to the
PaperPort data directory and renames the file with the prefix “bad.” This
allows you to recover the file later.

To recover the file, you can import it into PaperPort by using the Import
command in the File menu.

How do I uninstall PaperPort?

See the next section, “How to Uninstall

your Scanner” on page 45. Uninstalling does not delete your scanned
items, and they remain in the PaperPort Data folder.

Note

: Windows stores the SYSTEM.INI file in the Windows

directory.

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Summary of Contents for OneTouch 5820

Page 1: ...Visioneer OneTouch 5820 Scanner Installation Guide F O R W I N D O W S ...

Page 2: ... REPRESENTATIONS WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED WRITTEN OR ORAL INCLUDING ANY WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE EXPRESSLY EXCLUDED AS A RESULT EXCEPT AS SET OUT ABOVE THE PRODUCT IS SOLD AS IS AND YOU ARE ASSUMING THE ENTIRE RISK AS TO THE PRODUCT S SUITABILITY TO YOUR NEEDS ITS QUALITY AND ITS PERFORMANCE IN NO EVENT WILL VISIONEER B...

Page 3: ... Scanning from the Button Panel on the Screen 15 About the OneTouch Buttons 16 Scanning 35mm Slides and Filmstrips 17 A Brief Explanation 17 Configuring the Scanner 21 Creating New Configurations 22 About the Configuration Dialog Box 22 Selecting New Options for the Buttons 25 Adjusting Scan Settings and Page Settings 26 Setting Preferences 31 Scanning from the PaperPort Software 34 Setting Up the...

Page 4: ...u Want to Scan 43 Troubleshooting 44 How to Uninstall your Scanner 45 STEP 1 Uninstalling the Visioneer OneTouch Software 45 STEP 2 Uninstalling the PaperPort Software 48 Cleaning the Scanner Glass 49 Contacting Visioneer for Technical Support 49 Visioneer OneTouch 5820 Scanner Specifications 50 ...

Page 5: ...ation check the contents of the box to make sure that all parts are included If any items are missing or damaged contact the dealer where you purchased the scanner Note In addition to this Installation Guide you re reading the Installation CD also includes the ScanSoft PaperPort Online Documentation the guide for the ScanSoft PaperPort software You can print a copy of either of these guides from t...

Page 6: ...STALLATION GUIDE THE VISIONEER ONETOUCH 5820 SCANNER Status light Glass Document pad Reference frame Document cover OneTouch buttons panel Transparency light source USB cable Power jack Transparency Adapter cable Transparency Adapter port ...

Page 7: ...p of the glass in the upper left corner OneTouch button panel Press a OneTouch button to scan email or copy an item Status light Shows the scanner s status Green light scanner is on and ready to scan Orange light scanner is busy TPA Transparency Adapter cable Supplies power from the scanner body to the transparency light source TPA Transparency Adapter port If the TPA cable is unplugged or loose p...

Page 8: ...s XP 70 MB of free hard disk space A VGA or SVGA monitor Recommended settings for your monitor are as many colors as possible High Color 16 bit True Color 24 bit or 32 bit Set the resolution to at least 800 by 600 pixels To set your monitor s colors and resolution open the Windows Control Panel double click Display and then click the Settings tab A CD ROM drive GETTING THE PAPERPORT ONLINE DOCUMEN...

Page 9: ...ust install the scanner software before connecting the scanner to your computer Otherwise the correct driver software for your scanner will not be installed and it may not work properly Note If the CD does not automatically start make sure the CD drive s door is completely shut If the CD still doesn t start click the Windows icon that shows the drives on your computer Usually the icon is named My ...

Page 10: ...er to the computer 6 Follow the steps in Step 2 Connecting the Scanner to connect the scanner When you re finished click Finish in the dialog box above STEP 2 CONNECTING THE SCANNER The Visioneer OneTouch 5820 scanner connects to any available USB port Check your computer s manual for the USB port location Note You do not have to shut off the power to your computer when connecting the scanner to a...

Page 11: ...loose during shipping you must plug it into the port securely 2 Plug the USB cable on the back of your scanner into any USB port on your computer If the plug does not attach easily make sure that you are plugging it in correctly Do not force the plug into the connection Note If you have not installed the software yet unplug the cable from the computer and install the software now When the software...

Page 12: ...automatically loads the appropriate software from the CD to run the scanner When the software is finished loading the Finish button on the dialog box on the computer screen becomes active 4 Click the Finish button The scanner s status light is green when the scanner and computer are communicating properly That completes the steps to connect your scanner to the computer 5 Click Yes I want to restar...

Page 13: ... comes with special software called the OneTouch software that you to use scan with the OneTouch buttons The OneTouch software adds the scanner icon to the Windows taskbar at the bottom right corner of the computer screen If the scanner is properly connected the scanner icon looks like the one in this figure If the icon has a red X through it the scanner is not properly connected See the next sect...

Page 14: ...perly connected Check for one of these possible problems Is a cable loose or not plugged in securely Inspect all cable connections Make sure all the cables are plugged in securely Note The scanning lamp under the scanner s glass needs to warm up before you can scan A status message lets you know when the lamp is ready The lamp then remains ready so you don t have to wait for it to warm up each tim...

Page 15: ...lso see Troubleshooting on page 44 for more information To connect the scanner 1 After checking for all the above problems right click the scanner icon with the red X over it The shortcut menu appears 2 Choose Connect from the shortcut menu The software finds the scanner and makes the connection The scanner icon will no longer have a red X through it and you re ready to begin scanning If you try a...

Page 16: ...uttons on page 13 Scan from the screen Click the scanner icon on the Windows taskbar A panel representing the scanner buttons appears Click a button on the panel on the screen See Scanning from the Button Panel on the Screen on page 15 for details Scan from the PaperPort software or other Twain software To scan from the PaperPort software start the software and then click the Twain icon on the Pap...

Page 17: ...are application on your computer To scan by pressing a button on the scanner 1 Place an item to scan on the glass face down and align the edge of the item with the arrow marker at the lower left corner of the glass 2 Close the document cover and press one of the OneTouch buttons The scanner starts scanning the item Messages just above the Windows taskbar shows the status of the scanning ...

Page 18: ...DE During scanning the scan progress window shows a small copy of the image as illustrated by this example When the scan is complete the scanned image appears in the destination software In this example the destination software is the PaperPort Desktop ...

Page 19: ... use to scan The scanner starts scanning the item the messages about the scanning appear above the Windows taskbar the progress window shows the image as it is scanned When the scan is complete the scanned image appears in the destination application The icons on the buttons indicate the destination application for the scanned image For example in the illustration above the icon on the email butto...

Page 20: ...ed settings Button Preconfigured Settings Email Scans the item as a color photo and attaches it to a new email message in your email application Copy Print Prints the scanned item in black and white on your printer copier at the printer copier s default resolution Scan Scans the item as an 8 5 x 11 color page and displays it in PaperPort Note If a button is not preconfigured the Configuration dial...

Page 21: ...ors If a 35mm slide or negative is on the glass however the light from the bottom of the scanner would shine up through the transparent 35mm slide or negative and would not reflect its image onto the sensors That is why your scanner has a light in its document cover When you scan a 35mm slide or negative the light in the bottom of the scanner turns off and the light in the cover shines down throug...

Page 22: ...at the text on the 35mm mask faces up so slide fits properly in the mask Follow the directions on the mask and place the 35mm slide horizontally into the slide holder Notice that the mask has a narrow slot above the 35mm slide holder That slot is for calibration to assure that you get the best possible scan results Do not place items to be scanned in the calibration slot Calibration slot ...

Page 23: ...e calibration slot You re now ready to scan the slide or negative To scan a 35mm slide or negative 1 Start the PaperPort software and click the Twain icon on the toolbar The Visioneer Scan Manager appears 2 Click the drop down menu at the top of the Scan Manager and choose the type of transparency to scan Transparency Positive scan 35mm slide positives Transparency Negative scan negatives film or ...

Page 24: ...e masks from the scanner glass and store them in the protective bag 5 Choose Reflective from the Scan Manager s drop down menu to reset for scanning paper items Reflective turns off the transparency light in the document cover 6 If you adjusted the resolution and other settings for scanning slides or film reset those settings for scanning paper items Click the drop down arrow andchoosethetranspare...

Page 25: ...e the buttons by selecting new options from the Configuration dialog box You display the Configuration dialog box from either the shortcut menu or the Button Panel To display the Configuration dialog box from the shortcut menu 1 Right click the scanner icon The shortcut menu appears 2 Choose Configure on the shortcut menu The Configuration dialog box appears Click the tab that corresponds to the b...

Page 26: ... a preset configuration change its settings and then save it under a new configuration name To see Help for creating a new configuration press the F1 key on your keyboard ABOUT THE CONFIGURATION DIALOG BOX The Configuration dialog box shows the current settings for each scanner button The tabs across the top of the dialog box correspond to the buttons Clicking a tab shows the current settings for ...

Page 27: ... on your keyboard Click the Help button at the top right corner of the Configuration dialog box To display the Configuration dialog box 1 Right click the scanner icon The shortcut menu appears Select a software application to send the scanned image to that application Select a setting for scanning the item Select format and page s options for the button Click this tab to set preferences Scanner ic...

Page 28: ...e application that you want to automatically open to display or process the scanned image Select Configuration the list of the button s scan configurations The configuration settings include color black and white or grayscale resolution in dots per inch dpi page size brightness and contrast To see the details about a configuration click its icon in the list Click the icon again to close the detail...

Page 29: ...oring a copies of the scanned images SELECTING NEW OPTIONS FOR THE BUTTONS You can select a new destination application configuration and image format for a scanner button to optimize it for the type of scanning you want to do You use the Configuration dialog box to select new options To select new options for a scanner button 1 Right click the scanner icon in the Windows taskbar to see the shortc...

Page 30: ...nned image in the new destination application ADJUSTING SCAN SETTINGS AND PAGE SETTINGS When scanning using a configuration that you created yourself you can adjust that configuration s scan settings and page settings For example if the scanned image is too dark you can adjust the brightness of the scan setting Note If you select a word processing program such as Microsoft WordPad or Microsoft Wor...

Page 31: ...an click the other tabs for the other buttons 2 In the Select Configuration list click the configuration that you want to adjust For example the following figure shows a configuration named Special Scan for Dark Print which you would have created earlier Note You cannot change the scan settings or page settings for any of the predefined scan configurations You can only adjust settings for scan con...

Page 32: ...raphs The scanning produces an image in varying shades of gray Select Color to scan color photographs and other color items Resolution Drag the slider to the right or left to adjust the dots per inch dpi of the resolution The maximum resolution is 600 dpi the minimum is 50 dpi The higher the dpi setting the sharper and clearer the scanned image However higher dpi settings take longer to scan and p...

Page 33: ...anner automatically determine the size of the item being scanned For example if you put a photo in the middle of the glass the scanner will automatically determine the size of the photo When AutoCrop is selected the scanner makes two passes the first pass senses the item s size and the second pass scans the image This option overrides the Page Size menu selection DeScreen Select this option when s...

Page 34: ... to the hardware you may have to make some color adjustments using the Gamma feature The default Gamma setting works fine in most cases and normally does not need to be adjusted 6 Click OK The Configuration dialog box reappears Make sure the configuration you just defined is selected 7 Click OK on the Configuration dialog box The new configuration and its adjusted settings now apply to the button ...

Page 35: ...alog box appears The dialog box shows which button you selected for new preferences If the Button tab on the Preferences dialog box is not selected click it Show All Destinations Clicking this option automatically selects all the destination applications categories When you click the button s tab on the Configuration dialog box its list of destination applications include all of the applications o...

Page 36: ...option to individually choose the types of applications to include in the button s list of destination applications Click in the boxes for the types of applications to include in the button s list Show Scan Progress Window Select this option to see the window that shows a rendition of the image during the scanning See the sample on page 14 3 Click the General tab to set preferences for the scanner...

Page 37: ... enter the number of minutes for the lamp to remain idle before turning off If you scan when the lamp is off it warms up before scanning resumes On System Standby Shutdown Select this option to turn off the lamp when you turn off your computer or when the computer s energy saver option automatically puts the computer into standby mode Folder for Temporary Images Click the Folder button and then se...

Page 38: ...Desktop to start it The PaperPort Desktop appears 2 From the File menu choose Select Source The Select Source dialog box appears listing all Twain devices installed on your computer Twain devices include scanners digital cameras and other equipment that can capture images for your computer Twain is a standard method that computers use to receive images from those devices Note You can also scan dir...

Page 39: ...ing double click the PaperPort icon on the Windows desktop to start it The PaperPort Desktop appears 2 Open the scanner cover place the item you want to scan face down and close the cover 3 Click the Twain icon on the PaperPort software s Command Bar or choose Acquire from the File menu The Scan Manager appears Note You don t need to complete Steps 2 and 3 again unless you change the selected sour...

Page 40: ... fine tune the options on the Scan Manager for the item you re scanning Note For additional details about the Scan Manager s features click the Help button on the Scan Manager Select another scanner setting if you want it for the item being scanned Select other settings here if want them for the item being scanned You also use these settings to customize a scan setting To adjust the size of the sc...

Page 41: ...eview an item to scan the selection rectangle around the image indicates the scan area However you may want to select only a certain area of an item to scan Selecting an appropriate scan area can result in a faster scan and a smaller file size See Selecting the Area of the Item You Want to Scan on page 43 for details The scanned image s file size and available space on your computer s hard drive a...

Page 42: ...ust the scanner settings to fine tune the scanned item to get the best possible image This section tells you how to Select a predefined scanner setting Select scan configuration options Customize a scanner setting Adjust the brightness and contrast Select the area of the item you want to scan ...

Page 43: ... articles receipts forms and other text items Provides the fastest scan time and smallest file size Black White Photo Grayscale 100 dpi Black and white photos Provides the best setting for black and white photos Color Document Faster Color 100 dpi Color pages with many graphics or mixed graphics and text line art or photos that require a quick scan Creates a reasonable scanned color item in a file...

Page 44: ...yscale and black and white Click the drop down arrow to see your choices for the scan mode The symbols next to the selections indicate their mode setting Choose one of the modes for scanning from the list Res This is the resolution setting for the scan in dots per inch dpi The higher the dpi the sharper the image But higher dpi settings also produce larger files sizes Usually the higher resolution...

Page 45: ...ou put a photo in the middle of the glass the scanner will automatically determine the size of the photo When AutoCrop is selected the scanner makes two passes the first pass senses the item s size and the second pass scans the image This option overrides the selections for Size Adv Settings Click this button to see advanced settings for scanning See the online Help information for details about t...

Page 46: ... with the brightness and contrast set to be too light or too dark For example a note written with a light pencil may need to be scanned darker to improve legibility You can adjust the brightness and contrast at which grayscale and color items are scanned You can also adjust the brightness for black and white items To adjust brightness and contrast 1 Click the Adv Settings button on the Scan Manage...

Page 47: ...eview area A selection rectangle shows the current scan area 2 optional In the Scan Configuration settings select the units of measure you want to use for the scan area You can select either inches centimeters or pixels 3 To change the dimensions of the rectangle click the rectangle and then drag the borders of the rectangle to resize it This effectively allows you to crop the item The dimensions ...

Page 48: ...During installation I got the error message PaperPort Installation is not complete What do I do The installation procedure was not successful You need to reinstall the PaperPort software I got the error message PaperPort cannot allocate enough memory to perform internal critical operations What do I do You should close any other active applications so that additional memory is available If you cli...

Page 49: ... THE VISIONEER ONETOUCH SOFTWARE FOR WINDOWS 98 98 SE AND ME 1 Click Start on the Windows Taskbar 2 Choose Settings then Control Panel from the menu 3 Double click the Add Remove Programs icon The Add Remove Programs Properties window appears Make sure the Install Uninstall tab is selected 4 Scroll the menu of software and select OneTouch Version 3 0 5 Click the Add Remove button The Select Uninst...

Page 50: ... Program Properties window and the Control Panel window 12 Restart your computer FOR WINDOWS 2000 AND XP 1 Click Start on the Windows Taskbar 2 For Windows 2000 choose Settings then Control Panel from the menu For Windows XP choose Control Panel from the menu 3 Double click the Add Remove Programs icon The window that appears is named Add Remove Programs Windows 2000 or Add and Remove Programs Win...

Page 51: ...h The Visioneer OneTouch software is uninstalled from your computer The status light on the scanner turns amber indicating that the scanner and computer are no longer communicating 10 Unplug the power to the scanner and remove its USB cable from your computer 11 Close the Add or Remove Programs window and the Control Panel window 12 Restart your computer Important The Automatic option is selected ...

Page 52: ...t Uninstall window appears 6 Carefully read the Warning information Click Next 7 If the Remove Shared Files window appears select No to All The PaperPort software is removed A message then appears offering to keep or remove your scanned image files currently stored on the computer 8 Click the No to keep your image files click Yes to remove the image files from your computer permanently Important V...

Page 53: ...e the best quality scanned item wipe the scanner glass with a soft clean cloth to rid the glass of dust or other debris CONTACTING VISIONEER FOR TECHNICAL SUPPORT Support by Telephone in the US 8 00 am 5 00 pm Pacific Time Monday Friday Long distance charges may apply 541 884 5548 Support by Telephone in Canada 8 00 am 5 00 pm Pacific Time Monday Friday Long distance charges may apply 416 640 7256...

Page 54: ...dimensions Height 3 7 inches 8 95 cm Width 11 4 inches 29 0 cm Length 17 5 inches 45 0 cm Weight 5 95 pounds 2 66 kg Operating temperature 50 104 F 5 35 C without condensation Relative humidity 20 80 35 C without condensation Power supply Input voltage frequency 100 Vac 50 60 Hz Japan 120 Vac 60 Hz North America 230 Vac 50 Hz Europe Output voltage watt 12 V DC 15 watt maximum Safety and agency cer...

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