9. Warranty service & Free after service (A/S)
9-1) Warranty service
- Geo Cross Co., LTD., guarantees warranty service for our manufactured products according to
consumer compensation regulations
(the 2006-36 item, Ministry of strategy and finance declared)
- Warranty service shall be provided by Geo Cross or designated partners on user’s request for
warranty service for this product.
- Compensation notice shall be made within 7 office days after the registration of the request
and the compensation process will finish within 14 office days.
- Warranty period for this product is 1 year after the purchase date.
9-2) Free after service (A/S)
Free A/S is provided in case of defects in the product itself within 1 year after purchase date
(warranty period). In the case of an unknown purchase date on the warranty service document,
warranty period will be 1 month in addition to the production date according to the serial
number or the manufactured date on the box of the product.
1) Warranty period is defined as 1 year after the purchase date. Defects and errors while using
in normal conditions, shall be fixed for free.
2) In case of repairs within the warranty period, repairs shall be processed at headquarters or
designated warranty service centers after serial number and personal information are
registered at the home page. (Online registration is recommended)
3) In case of expired warranty period, paid After / Service can be provided on client’s request.
4) Note that paid & additional cost services can be provided in the following cases even during
the warranty period.
- Vision Drive disassembly or revision, usage faults and damages caused by user’s carelessness.
- Defects and damage by natural disaster.
- Defects and errors by using other brand of cables, not using company provided or designated
power cables.
- Product damage by dropping or shock.
5) Warranty service shall be provided solely in the purchased country.
Summary of Contents for VD-3000
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