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38

Troubleshooting

http://admin:[email protected]/cgibin/wapi.cgi?CMD=START&UNIT.ID=ALL&STREAM.VIDEO=PIP&MV.CUSTOM_POS=1080p|
1|1/94|42|1919|1079&MV.CUSTOM_POS=1080p|2|220|180|480|270&MV.CUSTOM_POS=1080p|3|920|180|480|270&MV.CU
STOM_POS=1080p|4|1600|180|480|270&CMD=END

POST:

1.

http://192.168.8.101/cgi-bin/wapi.cgi

2.

Request Header: "Content-type", "application/x-www-form-urlencoded"

3.

Request Header: “Authorization”, “Basic “ + Base64EncodedString(“admin:admin”) this evaluates to Basic
YWRtaW46YWRtaW4=

4.

POST Data:
“CMD=START&UNIT.ID=ALL&STREAM.VIDEO=PIP&MV.CUSTOM_POS=1080p|1|194|42|1919|1079&MV.CUSTOM_POS=
1080p|2|220|180|480|270&MV.CUSTOM_POS=1080p|3|920|180|480|270&MV.CUSTOM_POS=1080p|4|1600|180|4
80|270&CMD=END”

T

ROUBLESHOOTING

This section provides useful information to help you to resolve any difficulty you might have with your MV4 IP Multiviewer.

LED I

NDICATORS

Power LED (Green) – Blinking: Power on and the unit is booting up.

– Solid On: Power on and the unit is active

Link LED (Green) – Blinking: 1) The unit is connecting with encoder or decoder. 2) The HDMI source is removed.

– Solid On: All the connections are working.

C

HECKING

T

HE

F

IRMWARE

It is important to know the version of the MV4 firmware in order to troubleshoot the unit. To find the firmware version of your

MV4 from the embedded device web Interface, navigate to the

Device

tab and the firmware version is shown.

S

UPPORT

Should you require any technical assistance, please contact your Visionary Solutions reseller. If your questions cannot be

answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response.

You can also:

•

Download user documentation. Go to

visionary-av.com

•

Find answers to resolved problems in the FAQ database. Search by product, category, or phrases. Go to

visionary-av.com

•

Report problems to Visionary Solutions support staff by sending an email to

[email protected]

•

Visit the Customer Support section of the Visionary Solutions web site at

visionary-av.com

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Summary of Contents for MV4

Page 1: ...WWW VISIONARY AV COM 2060 Alameda Padre Serra Suite 100 Santa Barbara CA 93103 805 845 8900 Visionary Solutions Inc MV4 IP MultiViewer User Manual ...

Page 2: ...ges 18 ENCODER OPTIONS 19 MV4 Encoder Device Tab 19 MV4 Enocder Network Tab 20 MV4 Encoder Configuration Tab 21 MV4 Encoder System Tab 21 DECODER OPTIONS 22 MV4 Decoder Device Tab 22 MV4 Decoder Network Tab 23 MV4 Decoder Configuration Tab 24 MV4 Decoder System Tab 25 CONTROL 26 Vision Lite 26 Third Party Control Drivers and Plugins 31 API Control 31 TROUBLESHOOTING 38 LED Indicators 38 Checking T...

Page 3: ...yback even one not currently displayed Seamless switching ensures no frame loss during window and video transitions Both 1080p60 HD and 4K UHD inputs can be displayed without downscaling taking full advantage of the MV4 IP Multiviewer s remarkable image processing MV4 presents a paradigm shift in traditional multiwindowing technology that has until now required a separate HDMI multiviewer at each ...

Page 4: ...destinations is an extremely inefficient use of network bandwidth because duplicate copies of the data are sent point to point from the source to each destination Encoder Decoder MV4 devices make use of the multicast protocol More information concerning IGMP may be found here at http docwiki cisco com wiki Internet_Protocol_Multicast Internet_Group_Management_Protocol There are two ways to impleme...

Page 5: ...only sends to devices that want to receive the packets establish membership in a multicast group and register a router to receive designated multicast traffic Multicast filtering is achieved by dynamic group control management Many switches have the IGMP Snooping feature disabled by default and manual configuration is required Often checking the Enable IGMP Snooping option is the only setting need...

Page 6: ...lticast and IGMP traffic on their network Will they allow the creation of a VLAN or change their existing VLAN configuration to support the required configuration If the answer to these questionsis no then it is highly recommendedthat the system be installed on a separate dedicated network switch If this is not an option then a conversation needs to take place with the network admin staff to ensur...

Page 7: ...s the window you use to configure your network settings To set up your computer to communicate with endpoints that are using DHCP Method 1 If there is a DHCP server on the network accept Obtain an IP address automatically the default The computer will be automatically assigned a unique IP address by the DHCP server on the same subnet allowing communication with the MV4 encoder decoders Method 2 Co...

Page 8: ... avahi browse requires avahi daemon to be running to find the unit IP addresses 4 Using a Linux operating system OS on the network ping 226 0 0 19 from the same subnet VLAN as the unit to return a list of assigned IP addresses On a Windows OS the ping command only displays the first responding address 5 Use nmap to scan for Visionary Solutions MAC Addresses 6 For decoders only Connect to the netwo...

Page 9: ...e DHCP range 192 168 1 100 192 168 1 150 and netmask 255 255 255 0 you can assign 192 168 1 151 When using Auto IP assign an address within the range of 169 254 1 0 169 254 254 255 with a 255 255 0 0 subnet mask AND Configure a second static IP address in the range of the IP addresses you are planning to assign to the units Assign new IP addresses to the encoder and decoder units as follows 1 Acce...

Page 10: ...ne or more points to a set of other points For example a single encoder unit can transmit data to multiple decoder units In addition if multiple encoder units are used each encoder unit can transmit data to any decoder that is not already receiving data from another encoder unit Note Visionary s MV4Eencoder defaults to a multicast stream based on their serial numbers We recommend that you leave th...

Page 11: ... approximately 10 seconds VIDEO POWER SAVE DECODER ONLY VIDEO POWER_SAVE After the time out turn off the HDMI output HDCP FORCE ON Encoder Force the encoder to accept only HDCP sources Decoder Force the decoder to HDCP encrypt the output HDCP Force On determines whether a unit forces HDCP for all sources or sinks TRUE or allows non encrypted to go through natively FALSE When FALSE switching can be...

Page 12: ...2x2 Picture In Picture PIP Picture Aside Picture PAP Full Screen and Custom Multiview layout configurations QUAD MODE In Quad Mode the screen is split into four fields of equal size each displaying the entire contents of four different video sources Supports 1080P 4K30 output PICTURE IN PICTURE PIP MODE In PIP Mode the full screen display of one of the four video sources is accompanied by one two ...

Page 13: ...n Custom Mode each video source is displayed in its own separate detached window The size position and selection of the windows are customizable Including the ability to rotate each image 90 degrees to the left or right for a vertical mounted display Custom mode allows for the layering of windows and adjustment of the transparency of each video source 2 and 3 source viewing is possible with this m...

Page 14: ...between 1080P and 4K30 INFO Used to display the OSD information as the below format AUDIO Used to change the audio source from DECODER 1 through 4 in sequence ENTER Used to display the OSD menu or to choose enter the selected item BACK Used to get back to the previous menu or to close the OSD UP Used to move up the OSD selection or to increase the selected adjustable value DOWN Used to move down t...

Page 15: ...djust is available for all the modes 1 Use UP DOWN front panel buttons to select a menu option and then press ENTER button 2 Use the UP DOWN buttons to adjust the value of the selected option 3 Use the BACK button to return to the previous menu option 4 Factory Default is the Channel 1 Video 1 at 1080P RES IMAGE CHANNEL SET UP Image Channel Set Up for the Quad Mode 1080P 4K30 1 Use the UP DOWN fro...

Page 16: ... from Channel L Image Channel Set Up for Picture in Picture PIP Mode 1080P Only 1 Use the UP DOWN front panel button to select the channel to set up and then ENTER 2 Input Video Press ENTER to change input video source 3 Output Press ENTER to switch ON OFF 4 Size Position Press ENTER to choose the following OSD functions 5 Step Press ENTER to set up the interval each UP DOWN button press step 6 Ho...

Page 17: ...el buttons to select the channel to set up and then ENTER 2 Input Video Press ENTER to change input video source 3 Output Press ENTER to switch ON OFF 4 Size Position Press Enter to choose the following OSD functions 5 Step Press ENTER to set up the interval each UP DOWN button press step 6 Hor Start Press ENTER to adjust the image s horizontal start position by UP DOWN button press 7 Hor Width Pr...

Page 18: ...ist with image adjustment when in 4K30 Picture in Picture PIP mode 1 Slightly adjust the Hor Start Width to eliminate the gap between left and right half sections 2 When the image crosses the center line slightly adjust Img L Ver Start Img R Ver Start and Img L Hor 3 Move image to meet the frame if the input source is 4K30 4 Slightly adjust Img L Ver Start and Img L Hor 5 Move it to meet the frame...

Page 19: ... overlay sequence is Ch1 2 3 4 top Image Convert for Custom Mode 4K30 Only 1 Use the UP DOWN front panel buttons to select the channel and option to adjust 2 Use the ENTER button to set Mirror OFF ON for selected channel 3 Use the ENTER button to select alpha blending image transparency then adjust using UP DOWN buttons Image Convert for Picture Aside Picture PAP POP 4K30 Only 1 Use the UP DOWN fr...

Page 20: ...o adjust 2 Mirror Press ENTER to switch between OFF ON 3 Rotation Press ENTER to switch between OFF R90 180 L90 Note Rotation is only available for single viewing mode and when the input output resolutions are the same 4 Reset Press ENTER to return all the above settings to factory default FRONT REAR HARDWARE IMAGES FRONT REAR ...

Page 21: ... The serial number of the unit The serial number can also be found on the bottom label of each unit UNIT FIRMWARE The current firmware version of the unit UNIT FIRMWARE_DATE The date the firmware was released MONITOR BUTTON Displays the live thumbnail preview of the video being transmitted to the AV stream VIDEO INFO Displays the current source resolution being transmitted to the AV steam AUDIO IN...

Page 22: ...esses IP NETMASK Shows the current value based on the unit s mode In Static mode shows the unit s static settings In DHCP mode shows if the values are valid If DHCP is failed the mode shows as Auto IP even though you cannot select this mode directly and the Auto IP values display in the IP xxxxxx fields See section Configuring MV4 Encoder and Decoder IP Addresses IP GATEWAY Shows the current value...

Page 23: ...lect the source of audio for the AV over IP stream DECODER_1 DECODER_2 DECODER_3 DECODER_4 STREAM VIDEO Used to set encoder input source select DECODER_1 DECODER_2 DECODER_3 DECODER_4 QUAD POP PIP VIDEO HDCP_FORCE_ON Force the encoder to accept only HDCP sources See section HDCP Force On MV4 ENCODER SYSTEM TAB Reboot This button reboots the unit ...

Page 24: ...ry av com Update Unit This button will initiate a firmware update per the specified file above Information Real time status messages displayed during a reboot firmware update or factory default action DECODER OPTIONS MV4 DECODER DEVICE TAB UNIT ID By default the UNIT ID of the decoder is the Model Number and the serial number e g MV4D 000104 serial number 186 007 000104 The UNIT ID can be changed ...

Page 25: ...he Auto IP values display in the IP xxxxxx fields See section Configuring MV4 Encoder and Decoder IP Addresses IP NETMASK Shows the current value based on the unit s mode In Static mode shows the unit s static settings In DHCP mode shows if the values are valid If DHCP is failed the mode shows as Auto IP even though you cannot select this mode directly and the Auto IP values display in the IP xxxx...

Page 26: ...eam Settings Manually VIDEO FORMAT See section Video Format Setting Decoder Only VIDEO SOURCE_TIMEOUT See section Video Source Timeout Decoder Only VIDEO POWER_SAVE See section Video Power Save Decoder Only VIDEO HDCP_FORCE_ON Force the decoder to HDCP encrypt the output See section HDCP Force On VIDEO GENLOCK Used to enable or disable Genlock See section Genlock Decoder Only VIDEO OUTPUT Used to ...

Page 27: ...ace login password to values entered below default is admin Password enter new password Reenter Password reenter new password Important Make sure you write the new password down If it is lost or forgotten you will need to call Visionary Solutions support to assist in a console factory default of the unit Set update file Browse to a new firmware file supplied by Visionary Solutions or downloaded fr...

Page 28: ...on Lite automatically discovers units on your network without any configuration Follow these instructions to install the Vision Light software 1 The latest Java JRE runtime is a prerequisite on the machine running VLite The JRE can be found here http www oracle com technetwork java javase downloads jre8 downloads 2133155 html 2 Download the latest Vision Lite software from visionary av com 3 Manua...

Page 29: ...pplication by double clicking the VLite jar file OR from a command line interface using the following command java jar VLite jar 6 The Vision Lite Server window opens 7 Go to the Network Interface menu and select the appropriate network interface ...

Page 30: ...r window can be minimized in the background however it must always be running 8 The default port assignment for VLite is 8080 other programs running on the computer may be using port 8080 If that is the case the port for VLite will need to be changed for VLite to open To change the port assignment click on Port then enter the desired port number Important The Vision Lite Server window needs to be ...

Page 31: ... the Vision Lite User Interface open a browser page and copy the Vision Lite Server IP Address IP Address to the URL Note You can log in from any machine on the network 11 Log in with username admin password admin Note A second user type with limited access rights is available Log in with username user1 password user1 ...

Page 32: ...R UNIT ID AND LOCATION Example are not allowed Note When making changes to the endpoints the endpoints briefly disappear from the Vision Lite User Interface while they are rebooting and the application rediscovers them From the Configuration page you can update the firmware for any units that may be out of date The Vision Lite software displays a message if a newer firmware is available On the Rou...

Page 33: ...multiple key value pairs per command sequence All keys and values are case sensitive Architecture Key Value System Port IP Address Notes HTTP Port 80 UDP Socket Port 8000 Will listen on unicast and multicast Multicast Address 226 0 0 19 HTTP GET Port 80 Queries HTTP POST Port 80 Set values Separates Key Value Pairs Separates Keys and Values CMD START Start of all commands CMD END End of all comman...

Page 34: ...t inadvertently set AUDIO VOLUME 80 0 100 DECODER Set the analog volume For Encoders it sets the input volume for Decoders the output volume MV BORDER_OFF None CHX MODE ENCODER Used to turn border off per channel CHX 1 2 3 4 ALL MODE FULL QUAD POP PIP ALL MV BORDER_ON None CHX MODE ENCODER Used to turn border on per channel CHX 1 2 3 4 ALL MODE FULL QUAD POP PIP ALL MV BUTTON None UP DOWN ENTER BA...

Page 35: ... the MV4 STREAM AUDIO DECODER_1 DECODER_1 DECODER_2 DECODER_3 DECODER_4 ENCODER Used to select which decoder audio is being sent with AV stream HDMI output being transmitted by the MV4 encoder STREAM HOST None Any valid Unicast IP Address of an ENCODER DECODER IP address of the encoder that the decoder is tuned in to STREAM MODE multicast multicast unicast ENCODER Changes steam mode between multic...

Page 36: ...ate the HDMI link VIDEO INFO_TEXT TRUE TRUE FALSE DECODER Enables TRUE or Disables FALSE the showing of IP addresses and connection information on the splash screen VIDEO OSD_TEXT NONE Text to be displayed on OSD DECODER Can be used to put user text onto the screen as an overlay VIDEO FORMAT SOURCE Source Codes from Video Format Table below DECODER This value controls the output scaling of the dec...

Page 37: ...gi bin wapi cgi CMD START UNIT ID ALL STREAM VIDEO QUAD CMD END POST 1 http 192 168 8 101 cgi bin wapi cgi 2 Request Header Content type application x www form urlencoded 3 Request Header Authorization Basic Base64EncodedString admin admin this evaluates to Basic YWRtaW46YWRtaW4 4 POST Data CMD START UNIT ID ALL STREAM VIDEO QUAD CMD END Example Set MV4 to display decoder 1 only GET http admin adm...

Page 38: ...AD CMD END POST 1 http 192 168 8 101 cgi bin wapi cgi 2 Request Header Content type application x www form urlencoded 3 Request Header Authorization Basic Base64EncodedString admin admin this evaluates to Basic YWRtaW46YWRtaW4 4 POST Data CMD START UNIT ID ALL MV BORDER_OFF 2 QUAD CMD END Example Turn boarder on for channel 2 when in Quad Mode GET http admin admin 192 168 8 101 cgi bin wapi cgi CM...

Page 39: ...ata CMD START UNIT ID ALL MV CUSTOM_MOV 1080p 1 300 100 CMD END Example Put MV4 into a custom layout 1080P that show channel 1 full screen and channels 2 3 and 4 displayed in the lower 3rd of display GET http admin admin 192 168 8 101 cgi bin wapi cgi CMD START UNIT ID ALL STREAM VIDEO PIP MV CUSTOM_POS 1080p 1 194 42 1919 1079 MV CUSTOM_P OS 1080p 2 220 670 480 270 MV CUSTOM_POS 1080p 3 920 670 4...

Page 40: ...n and the unit is booting up Solid On Power on and the unit is active Link LED Green Blinking 1 The unit is connecting with encoder or decoder 2 The HDMI source is removed Solid On All the connections are working CHECKING THE FIRMWARE It is important to know the version of the MV4 firmware in order to troubleshoot the unit To find the firmware version of your MV4 from the embedded device web Inter...

Page 41: ...o DHCP server available on the network the unit will use Auto IP addressing See section Network Discovery Method 1 1 Access the web interface for the unit that will be factory defaulted 2 Log in with username adminpassword admin 3 Click the System tab 4 Click Factory Default 5 Click OK on the pop up 6 The unit will reset to its factory default settings Method 2 1 Locate the reset button on rear pa...

Page 42: ...40 Product Specifications PRODUCT SPECIFICATIONS ...

Page 43: ...41 Dimensions DIMENSIONS ...

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