28. Before Calling Customer Service
Users should back up (Separate saving) periodically important data saved in a product that
provides storage function. It would be necessary to delete the data in the storage unit
inevitably depending on cases. In relation to that, all the data stored in the storage device may
be deleted while providing A/S services. Considering that, users must back up all the
important data before requesting A/S services.
When it comes to the products that are submitted to the customer center for A/S services, the
company will think that their data are backed up by the users themselves, and will not back up
any data separately. Considering that, users should understand that the company will not be
held responsible for any loss of data accordingly.
When users use a package delivery service, there is a risk of shock or damage. Considering
that, users should package the product in a way that will not expose it to impact. Users are
recommended to write down their names, addresses, contacts and contents of failures, which
will help us facilitate the repairing process.
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