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Chapter 3: Customer Maintenance Procedures
Warranty / Service
Warranty service must be performed by the assigned warranty service provider for the
equipment. If you are unsure of the equipment warranty status or who can perform warranty
service, please e-mail us at [email protected]. Please include your equipment model
and serial number. The serial number is located at the base of the unit.
1.
If your multiplexer packaging appears to have been damaged in shipment, please
do not open it. Rather, you should report the damage to the carrier upon delivery.
If you determine that your multiplexer has concealed damage when you open the
package, report the damage to your carrier as soon as possible. In both situations,
you should also call Visara Customer Service to report the problem and have a
replacement multiplexer shipped to you.
2.
If your multiplexer fails to work properly during its initial installation or within
48 hours, please call Customer Service to report the problem.
4.
For additional technical support, please contact the Visara IntelliCenter.
Intellicenter: 888-542-7282
Customer Support: 919-882-0206
