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1
Virtual Access support details
Virtual Access support is available in agreement with your support SLA.
You can contact Virtual Access support by telephone or email. Alternatively, you
can access our website for configuration guides and user manuals.
1.1
Email support
Email support is available 24 hours a day depending on your support SLA. To
enable us to deal with your query efficiently, please include a detailed
description of the issue, what has been done to try and resolve the issue and the
serial number of your router.
1.2
Telephone support
If you would like to talk to one of our support team, phone support is available
24 hours a day depending on your support SLA. To enable us to deal with your
query efficiently, please include a detailed description of the issue, what has
been done to try and resolve the issue and the serial number of your router.
•
UK technical support:
0870 850 2937
•
Non-UK technical support:
+353 1 604 1842
1.3
Website documentation
The Virtual Access website contains a large amount of support documentation.
Customers have full access to all documentation on the website.
For information on how to configure your GW9000 Series router, read ‘How to
Configure the GW9000 Service Managed Gateway.
Click the following link to access the customer support page.
http://www.virtualaccess.com/customer-support.php
For help with advanced configuration of the GW9000, click the following link.
http://www.virtualaccess.com/smg-docs/start.htm
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© Virtual Access 2014
Installing a GW9000 Series Router
Issue 2.0
Page 3 of 14