3: Getting started
3
Getting started
3.1
Serial number
When you receive your GW2020 Series router package retain the outer packaging. The
label containing the model number, serial number (S/N) and part number (P/N) is located
on the side of the packaging box.
Each GW2020 Series router is assigned a unique serial number. Record your device serial
number on your warranty card or somewhere you can easily access it. You must
reference your unique serial number (S/N) when you contact your distributor or Virtual
Access support for installation and configuration confirmation or should you request
service on the device.
Figure 1: The GW2021 label showing the serial number
Unpack the contents. There is a matching label located on the bottom of the router.
3.2
Inserting the SIM card
1.
Ensure the unit is powered off.
2.
Hold the SIM card with the chip side facing down and the cut corner top left.
3.
Gently push the SIM card into SIM slot 1 until it clicks in.
4.
To remove the SIM card, gently push the SIM card. The card will click out.
3.3
Connecting the antenna
The GW2020 Series router is shipped with one antenna suitable for the model you
ordered. If you require antenna diversity, contact your reseller.
Screw the antenna into the back MAIN SMA connector.
3.3.1
Antenna diversity
The GW2020 Series router has an AUX connector for connection of a second antenna to
allow for antenna diversity. Antenna diversity helps improve the quality and reliability of
a wireless link by mitigating problems associated with multipath distortion.
Multipath distortion is a form of RF interference that occurs when a radio signal has more
than one path between the receiver and the transmitter. It commonly occurs when there
is no clear line of sight between the transmitter and receiver and instead the signal is
reflected off hard surfaces such as shelves, ceilings and walls.
© Virtual Access 2014
Virtual Access GW2020 Series Router Quick Start Guide
Issue 1.8
Page 7 of 18
