10
11
Error Prompts
Error
Description
Solution
Overload. Applied weight
exceeds 397 lbs. The device
will power off.
Stop using this scale for
measurements greater than 397 lbs
.
Low Battery. The
device will power off in
four seconds.
Replace all four batteries at the same
time. Please purchase the correct
batteries (AAA) for replacement.
Potential Problems During Measurement
Troubleshooting
Problem
Root Cause
Solution
Display does not turn
on when you step on
The device
powers off
automatically
Batteries not yet in
contact.
Worn/ damaged
batteries.
Low battery.
Remove the pull tab in the battery
compartment on the back of the
scale.
(Please refer to Setup section)
Replace all four batteries at the same
time. Please purchase the authorized
batteries for replacement.
Replace all four batteries at the same
time. Please purchase the authorized
batteries for replacement.
User Information
Unstable reading. The
device will power off after
thirteen seconds of
instability.
Step off the scale and try again to get a
measurement. Stand still and make
sure that the scale is on a hard, flat
surface.
Weight fluctuates rapidly
between different values
Unstable reading.
Step off the scale and try again to
get a measurement. Stand still and
make sure that the scale is on a
hard, flat surface.
When carrying out usual maintenance, please practice the following Do's and Don’ts:
Maintenance
Virgin Pulse
492 Old Connecticut Path, Suite 601, Framingham, MA 01701, USA
Virgin Pulse warrants its products free of defects in materials and workmanship
in normal use for a period of ONE year from the date of purchase.
This warranty does NOT cover damages caused by misuse or abuse, including
but not limited to:
Failure caused by unauthorized repairs or modifications;
Damage caused by shock or drop during transportation;
Failure caused by improper operation inconsistent with the instructions stated in
this user manual;
Malfunction or damage from failure to provide the recommended maintenance;
Damage caused by improper use of power supply.
Should this device require maintenance (or replacement at our option) under
warranty, please deliver the original package to Virgin Pulse prepaid.
DO use a dry soft cloth to wipe the dust.
DO use a wet soft cloth, dipped in water and wrung out, to wipe the dirt. Then use a
dry soft cloth to dry up the device.
DON’T wash the device directly with water or immerse it in water.
DON’T use propellant, abrasive or other chemicals to wipe the dirt to avoid
discoloration or malfunction.
DON’T disassemble this device. If you have any problems, please contact Virgin
Pulse.
(
Please refer to Warranty for contact information
)
Warranty
Program error.
Restart the scale.
