18. 1150 Dedicated Feature Keys
The 1150 handset is designed for very high
usage users and therefore has two headset ports
rather than a handset and headset port. It will be
used by Call Centre agents and supervisors, plus
busy switchboard operators. Call Centre staff
may also use phones such as the 1230 and 1140,
In which case the specialised features will appear
on the normal feature keys (as shown by “17” on
page 3).
The following shows the function of the six
dedicated keys:
Agent Keys:
•
ACD
In-Calls
•
Not
Ready
•
Make Set Busy
•
Call
Supervisor
•
Emergency
•
Activity / Line of Business
•
Feature
Logging in an Agent
•
Ensure “Make Busy” lamp is constant
•
Press the ACD In-Calls key (you will hear a
feature tone)
•
Dial your 4 digit agent login number. The
ACD In-Calls indicator and the Make Busy
indicator go off and the Not Ready indicator
turns on. When you are ready to accept ACD
calls press the “Not Ready” key
Using the Not Ready key
•
Press the Not Ready key. The Not Ready
indicator goes on. You will not receive any
ACD calls, you can still receive calls on non
ACD direct numbers on your phone (i.e. calls
to your own number)
•
To receive ACD calls, press the Not Ready
key
•
If you press the Not Ready key while you are
on an ACD call, the call is disconnected.
Logging out
•
Press the Make Busy key
•
If you press the Make Busy key while on an
ACD call, you will be logged out when the call
is released
•
If Make Busy is flashing you can still receive
direct calls (non ACD calls). If Make Busy is
constant you will not receive any calls.
Supervisor Keys:
When being used for an ACD supervisor position,
alternative key caps are provided. They can be
arranged in any order.
The key caps provided are:
•
Answer
agent
•
Answer
emergency
•
Call
Agent
•
Observe
Agent
•
Activate
interflow
To find out more call
0800 052 0845
or visit
www.virginmediabusiness.co.uk
We’ve worked hard to ensure that the information in this document is correct and fairly stated. We can’t, however, accept liability
for any error or omission. Our products and services are under continuous development, so the information published here may
not be up to date. It’s important that you check the current position with your local Virgin Media Business office. This document
is not part of a contract or licence unless expressly agreed in writing. Virgin Media Business, Media House, Bartley Wood
Business Park, Hook, Hampshire, RG27 9UP
IP Multimedia 11x0 Phones User Guide
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