Viqua AWP-SE1 series, Owner'S Manual, Page: 12 / 29

Troubleshooting
12
Section 4 Troubleshooting
Symptom Possible Cause Possible Solution
Timer does not display
“ TIME OF DAY ”
Transformer unplugged • Reconnect transformer
No power at outlet • Repair or use working outlet
Defective transformer • Replace transformer
Defective PC board • Replace PC board
Time does not display correct
time of day or “ TIME OF DAY ”
flashes
Outlet is on a switch • Used un-switched outlet
Power outage; transformer was unplugged from either wall
outlet or from PC board
• Reset time of day and replace battery. Refer to
Section 3.2.4
Defective PC board • Replace PC board
“ CHECK SALT ” appears on
screen with audible alarm
Low salt in brine tank - alarm activated
• Push any button on cover to stop alarm and add salt to
brine tank
Plugged injector and/or injector screen • Clean or replace injector and screen
Drain line plugged or restricted • Clean drain line restriction
Chlorine generator probes are dirty • Clean or replace chlorine generator
System drawing in air • Tighten fittings in brine system
System “short brining”
• Clean brine line flow control, check for bridging or
hardened salt around brine well, increase brine refill time
Doesn’t display “SOFTENING”
when water is flowing
Bypass valve in bypass position
• Put bypass in service position
Meter cable disconnected • Reconnect PC board
Restricted/stalled meter turbine • Remove meter and check for debris
Defective meter
• Replace meter
Defective PC board • Replace PC board
Unit regenerates at wrong time
of day
Past power outage
• Reset time of day
Incorrect time of day displayed
Time of regenerant set incorrectly • Reset time of regeneration
Control set at “ ON 0 ”
• Check with regeneration time option in programming
Control set at “ NORMAL + on 0 ”
5
• RAPID RINSE POSITION :
Chlorine generator is off. Raw
water enters control head and
flows down through the
Zeolite mineral, rinsing any
excess brine to drain.
6
• BRINE TANK FILL
POSITION : Water enters
control head to self clean
injector while flowing back to
refill the brine tank. Unit will
deliver soft water in this
position.