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Appendix B: Troubleshooting
Frequently Asked Questions
1. No display on
the
LCD or the unit does not operate when the power is on.
Check the power cable connection and that the environment for the power outlet is normal.
Make sure the power voltage on the duplicator matches the voltage of your power outlet.
If the system was stored in a location where the temperature dropped below 32
⁰
F (0
⁰
C)
within the past 24 hours, leave the system in a warm room with temperatures at least 65
⁰
F
(19
⁰
C) for 4 hours prior to powering it on.
2. The system cannot recognize the master disc.
Check the format of the master disc or the master itself for damage.
Your master disc may be copy protected. Normally, most of the DVD/Blu-ray Disc and
some of the CD you have purchase from stores have copy protected encoded in them.
Use one of the Writers to read your master disc by selecting one of writers as the Copy
source (
please refer to section 1 of Make Disc-to-Disc Copies” - “Select the Copy Source”
on page 7.
) If it works, make a copy of your master disc and treat the copy as the new
master. Then set the Copy source back to the Reader and try again.
3. Buttons do not function.
Maybe it is still busy on a task. Give it sometime and press it again. If it still doesn’t work,
turn off the machine, and then restart the machine after a minute.
4. Copy completed but the copies are not readable / executable?
Use “compare” feature to check the copied disc.
Based on our experience, the quality of your media plays a big role on this part. Try to use
high quality media to prevent such problems.
Please use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your
BD/DVD/CD Player/ROM may not be compatible with recordable BD/DVD/CD disc.
5. The failure rate is high.
Lower the “write speed” and try again.
Quality of blank disc may be poor.
Quality of your master disc may be poor.
6. Do I need to upgrade my system’s firmware?
Unless your system is getting unstable, we strongly suggest not upgrading your system’s
firmware. Please contact our Tech Support if your system is getting unstable.
7. Cannot boot-up or fails to upgrade firmware.
Contact
our
Tech
Support.
8. Can I load data directly from my computer to my system’s Hard Drive?
No, your system’s Hard Drive has a unique file system that computers will not recognize.
Thus, you can’t perform any read/write operations to the Hard Drive from your computer.
