8
DOD 499
ZF301280 Rev E
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates
and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued
to incorporate such changes.
Product Support: (715) 386-8666
C. Paging
D. Night / Loud Ringing
After there has been a Touch Tone entry, the
ZPI-4
activates the selected zones and produces a paging alert tone
(if enabled). At this point the page can be spoken into the handset of the phone. In a
RING TRIP
or
PAGING
PORT WITHOUT CONTACT CLOSURE
application, it is necessary to keep in mind that there is a time limit on
the page, set by the
TIME OUT ADJUSTMENT
. Also, in these two applications, the VOX voice detect circuit will
disconnect the page if three seconds of silence elapse during the page. When finished paging, either dial a touch
tone “#” or simply hang up.
If a night ring contact closure is connected to
NIGHT CONTACTS
, or a night ring line is connected to the
NIGHT
RING
terminals, the unit will produce a warble tone in all zones when a ring signal is detected. The priority of unit
operation is as follows: 1) Loud Ring, 2) Voice Paging, 3) Background Music.
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT AT: 715-386-8666
Our Technical Support Department is available for assistance Monday to Friday 8:00am - 5:00pm central time. Before you call, please:
1.
Know the model number, the serial number, and what software version you have (see serial label).
2.
Have the Product Manual in front of you.
3.
It is best if you are on site.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of
purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a
Return Authorization (RA) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage
caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments.
This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS
ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER
PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE
PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT
LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT
VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF
WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY
OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain
a Return Authorization (RA) number. The customer MUST have a complete description of
the problem, with all pertinent information regarding the defect, such as options set,
conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2.
Packing: Return equipment in original box or in proper packing so that damage will not
occur while in transit. The original product boxes are not designed for shipping - an
overpack box is required to prevent damage in transit.
Static sensitive equipment such as
a circuit board should be in an anti-static bag, sandwiched between foam and individually
boxed. All equipment should be wrapped to avoid packing material lodging in or sticking
to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments
cannot be accepted. Ship cartons prepaid to:
VIKING ELECTRONICS
1531 INDUSTRIAL STREET
HUDSON, WI 54016
3.
Return shipping address: Be sure to include your return shipping address inside the box.
We cannot ship to a PO Box.
4.
RA number on carton: In large printing, write the RA number on the outside of each carton
being returned
.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box
(within 10 days of purchase):
1.
Customer must contact Viking’s Technical Support at 715-386-8666 to determine
possible causes for the problem. The customer MUST be able to step through
recommended tests for diagnosis.
2.
If the Technical Support Product Specialist determines that the equipment is defective
based on the customer's input and troubleshooting, a Return Authorization (RA)
number will be issued. This number is valid for fourteen (14) calendar days from the
date of issue.
3.
After obtaining the RA number, return the approved equipment to your distributor.
Please reference the RA number on the paperwork being shipped back with the
unit(s), and also the outside of the shipping box. The original product boxes are not
designed for shipping - an overpack box is required to prevent damage in transit.
Once your distributor receives the package, they will replace the product over the
counter at no charge. The distributor will then return the product to Viking using the
same RA number.
4. The distributor will NOT exchange this product without first obtaining the RA
number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware
that you will have to pay a restocking charge.
