Symptom
Possible Cause
Corrective Action
No or insufficient convection broil,
oven lights operate.
Open broil element.
Replace broil element.
Open selector.
Replace selector.
Open thermostat.
Replace thermostat.
Open convection fan motor.
Replace convection fan motor.
Open relay K5, K6, K7, K12, K13, or
K17.
Replace oven control board.
Open oven control board.
Replace oven control board.
Defective oven wiring (shorted,
open, or burned).
Repair or replace defective wiring.
No or insufficient TruConvec, oven
lights operate.
Open convection element.
Replace convection element.
Open convection fan motor.
Replace convection fan motor.
Open selector.
Replace selector.
Open thermostat.
Replace thermostat.
Open relay K5, K6, K14, or K17.
Replace oven control board.
Open oven control board.
Replace oven control board.
Defective oven wiring (shorted,
open, or burned).
Repair or replace defective wiring.
No self-clean, bake and broil operate
normally, oven lights operate, door
won’t lock, no clean indicator light.
Open door latch motor.
Replace door latch motor.
Out of calibration selector.
Replace selector.
Out of calibration thermostat.
Replace thermostat.
Open relay K3.
Replace oven control board.
Open oven control board.
Replace oven control board.
Defective oven wiring (shorted,
open, or burned).
Repair or replace defective wiring.
No self-clean, bake and broil operate
normally, oven lights operate, door
will lock, no clean indicator light.
Open door latch switch.
Replace door latch assembly.
Open oven control board.
Replace oven control board.
Defective oven wiring (shorted,
open, or burned).
Repair or replace defective wiring.
Oven in self-clean mode, oven
heats, oven not reaching elevated
clean temperatures.
Open door latch switch.
Replace door latch assembly.
Oven sensor out of calibration.
Replace oven sensor.
Open oven control board.
Replace oven control board.
Defective oven wiring (shorted,
open, or burned).
Repair or replace defective wiring.
Oven door won’t unlock (oven below
elevated clean temperatures).
Open door latch motor.
Replace door latch motor.
Oven sensor out of calibration.
Replace oven sensor.
Faulty oven control board.
Replace oven control board.
Open relay K3.
Replace oven control board.
Defective oven wiring (shorted,
open, or burned).
Repair or replace defective wiring.
Oven lights inoperable (bulbs OK).
Open light switch.
Replace light switch.
Open oven control board.
Replace oven control board.
Defective oven wiring (shorted,
open, or burned).
Repair or replace defective wiring.
Troubleshooting
30
©2012 Viking Preferred Service