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Troubleshooting

26

©2013 Viking Preferred Service

Symptom

Possible Cause

Corrective Action

No convection broil, timer display on, 

oven lights operate.

Open broil element.

Replace broil element.

Open selector. 

Replace selector. 

Open thermostat.

Replace thermostat.

Open convection fan motor. 

Replace convection fan motor. 

Open relay K12, K13, K5, K6 or K7.  Replace oven control board.
Open oven control board.

Replace oven control board.

Defective oven wiring (shorted, 

open, or burned).

Repair or replace defective wiring.

No TruConvec, timer display on, 

oven lights operate.

Open convection element.

Replace convection element.

Open convection fan motor.

Replace convection fan motor. 

Open selector. 

Replace selector. 

Open thermostat.

Replace thermostat.

Open relay K14, K5, or K7. 

Replace oven control board.

Open oven control board.

Replace oven control board.

Defective oven wiring (shorted, 

open, or burned).

Repair or replace defective wiring.

No self-clean, bake and broil operate 

normally, timer display on, oven 

lights operate, door won’t lock, no 

clean indicator light.

Open door latch motor.

Replace door latch motor.

Out of calibration selector. 

Replace selector. 

Out of calibration thermostat.

Replace thermostat.

Open relay K3.

Replace oven control board.

Open oven control board.

Replace oven control board.

Defective oven wiring (shorted, 

open, or burned).

Repair or replace defective wiring.

No self-clean, bake and broil operate 

normally, timer display on, oven 

lights operate, door will lock, no 

clean indicator light.

Open door latch switch.

Replace door latch assembly.

Open oven control board.

Replace oven control board.

Defective oven wiring (shorted, 

open, or burned).

Repair or replace defective wiring.

Oven in self-clean mode, oven 

heats, oven not reaching elevated 

clean temperatures.

Open door latch switch.

Replace door latch assembly.

Oven sensor out of calibration.

Replace oven sensor. 

Open oven control board.

Replace oven control board.

Defective oven wiring (shorted, 

open, or burned).

Repair or replace defective wiring.

Oven door won’t unlock (oven below 

elevated clean temperatures).

Open TCO.

Replace TCO.

Open door latch motor.

Replace door latch motor.

Oven sensor out of calibration.

Replace oven sensor.

Faulty oven control board.

Replace oven control board.

Open relay K3.

Replace oven control board.

Defective oven wiring (shorted, 

open, or burned).

Repair or replace defective wiring.

Summary of Contents for Professional VESO5302

Page 1: ...MC 0034 APRIL 2013 This manual is to be used by qualified appliance technicians only Viking does not assume any responsibility for property damage or personal injury for improper service procedures do...

Page 2: ...29 Standard Rack 29 Door Assembly Removal 29 Partial Oven Removal 30 Complete Oven Removal 30 Door Gasket Removal 31 Door Handle Removal 31 Outer Door Panel Assembly Removal 31 Outer Door Glass Remov...

Page 3: ...l safety messages will be preceded by the safety alert symbol and the word DANGER WARNING or CAUTION These words mean IMMEDIATE HAZARDS WHICH WILL RESULT IN SEVERE PERSONAL INJURY OR DEATH Hazards or...

Page 4: ...ppliance can be found by opening the door and looking under the control panel on the right side E Electric Serial Number 011811C0000000001 Model Number Day Month Year of Manufacture Serial Number V V...

Page 5: ...Digital Clock Select Models Analog Clock with Digital Display Premiere Models min sec timer bake time start time Set probe temp timed manual Single Oven SELF CLEAN CLEAN LOW BROIL OVEN LIGHT MED BROIL...

Page 6: ...sec timer bake time start time Set probe temp NOTE It is important to always synchronize the analog and digital clocks before setting the timeof day 1 Press and release the start time button NOTE Thi...

Page 7: ...B R OIL S ELF CLEAN MAXI B R OIL MINI B R OIL TR U CONVEC LOWER OVEN TEMPER ATUR E OVEN FUNCTION OFF CLEAN B R OIL OFF B AKE CONV B AKE CONV B R OIL S ELF CLEAN MAXI B R OIL MINI B R OIL TR U CONVEC O...

Page 8: ...a few seconds Convection Broil convection broil SELF CLEAN LOW BROIL MED BROIL HI BROIL CONV BROIL CONV ROAST TRU CONVEC CONV BAKE BAKE OFF Heat radiates from both broil elements The broil elements us...

Page 9: ...er Setting the Min Sec Timer The Min Sec Timer is designed for accurate timing and is ideal for baking delicate items such as biscuits cookies and popovers and for precise broiling The Min Sec Timer c...

Page 10: ...fied bake program the oven timer will beep once At the end of the specified bake program the oven will automatically turn off and the timer will sound a series of three beeps This will continue until...

Page 11: ...g the probe temp button Notice that a small clock will be displayed in the upper right corner to indicate that a program is in progress Switch back to the timer mode by pressing the bake hours button...

Page 12: ...needed for self clean the door lock indicator light comes on 4 The door lock indicator light will remain on until the self clean is completed or interrupted and the oven temperature drops to a safe te...

Page 13: ...70734 N A White Model 14 Pins 1 3 and 6 VESO 5301 5302 N A Pro Single Premiere 30 PE070734 N A White Model 14 Pins 1 3 and 6 Model Serial Description P13 Second Board P9 Model Select P9 Model Select W...

Page 14: ...reen orange disconnected from board Door Latch Switch door locked 5 VDC Open P19 green blue disconnected from board Thermal Cut Out open contacts 240 VAC Open L2 P1 black lower oven L2 P1 grey upper o...

Page 15: ...the main terminal block You should read 240 VAC Select a cooking program When the relay contact is closed red LED lit at base of relay check for 240 VAC between the yellow wire and red L1 If 0 VAC is...

Page 16: ...relay contact is closing Outer Bake Relay Select a cooking program When the outer relay contact is energized red LED lit at base of relay check for 240 VAC between the yellow wire at the line break re...

Page 17: ...when the relay is energized this indicates a faulty relay and you will need to replace the control board If you read 0 ohms the relay contact is closing Outer Broil Relay Select a cooking program When...

Page 18: ...re With the white black wire removed from the P11 board connection use an ohmeter to measure resistance between the white black wire and neutral on the terminal block The resistance should be approxim...

Page 19: ...ed When closed it sends power to the common terminal of the K6 relay direction and is an SPDT relay The output from K5 is connected to the C common terminal of K6 When it is not energized as shown abo...

Page 20: ...t this indicates a faulty relay and the oven control board will need to be replaced Also check wiring to the main power supply and repair replace as needed Testing The Capacitors The range uses two 2m...

Page 21: ...locked When the lock motor is activated and begins to lock the S1 contact opens When the plunger catches the door liner and pulls inwards the S2 switch plunger is actuated The switch contact is closed...

Page 22: ...d position the S1 switch N O is activated by the motor cam Shown below are the switch positions and wire colors To test check continuity between the blue and green wires The reading should be 0 ohms T...

Page 23: ...ith the Molex plug removed use an ohmeter to measure resistance between the yellow and black wires in the Molex connector At ambient temperature you should read around 1090 ohms 10 An open reading ind...

Page 24: ...6 14 kW 3 44 VDC 3 86 kW 1 56 VDC Med Broil 10 0 kW 5 VDC 7 28 kW 3 86 VDC 2 72 kW 1 14 VDC Low Broil 10 0 kW 5 VDC 8 42 kW 4 30 VDC 1 58 kW 0 70 VDC Self Clean 10 0 kW 5 VDC 9 56 kW 4 79 VDC 443 W 0...

Page 25: ...selector Open thermostat Replace thermostat Open relay K12 or K13 Replace oven control board Open oven control board Replace oven control board Defective oven wiring shorted open or burned Repair or r...

Page 26: ...door latch motor Out of calibration selector Replace selector Out of calibration thermostat Replace thermostat Open relay K3 Replace oven control board Open oven control board Replace oven control boa...

Page 27: ...ce oven sensor Open relay K8 or K9 Replace oven control board Open oven control board Replace oven control board Defective oven wiring shorted open or burned Repair or replace defective wiring LED Err...

Page 28: ...injury or death disconnect electrical power source to unit unless test procedures require power to be connected Discharge capacitor through a resistor before attempting to service Ensure all ground w...

Page 29: ...e the oven rack forward and then lift the front end to remove the rack from the rack supports 2 Reverse procedure for installation Door Assembly Removal Use care when handling the door assembly Do not...

Page 30: ...Removal 2 Remove oven racks see Oven Rack Removal 3 Remove four screws single oven or eight screws double oven that attach the side of the outer trim to the wall or cabinet 4 Slide the oven forward NO...

Page 31: ...r 3 Reverse procedure for installation Door Handle Removal 1 Open door and remove two plugs from each side of door assembly 2 Remove three screws from each door handle end cap Note There are set screw...

Page 32: ...val 1 Remove door handle see Door Handle Removal 2 Remove outer door panel assembly see Outer Door Panel Assembly Removal 3 Remove four locknuts and door insulation bracket from door insulation panel...

Page 33: ...lack fiberglass rope from inner door panel Note Use care with insulation Make sure to replace any damaged or missing insulation Keep vent on inner door panel clear of insulation 5 Reverse procedure fo...

Page 34: ...he top light bulb is located in the cavity and uses a 20W bulb 1 Open door completely 2 Carefully pry the glass cover on both sides until it releases 3 Firmly grasp the bulb and pull out 4 Replace wit...

Page 35: ...onnector disconnect the old sensor and connect the new sensor NOTE When reinstalling the oven sensor it may be helpful to insert a small screwdriver or awl into the connector and push the wiring and c...

Page 36: ...bake element to the element shelf 5 Slide the bake element partially out and then mark and disconnect the four wires from the bake element 6 Remove the bake element from the oven 7 Reverse procedure f...

Page 37: ...d or operational Convection Bake Element Removal 1 Remove convection baffle see Convection Baffle Removal 2 Remove two screws that hold the convection element to the rear of the oven cavity 3 Disconne...

Page 38: ...s to Control Components The control components are located on top of the oven Access is required in order to perform many troubleshooting procedures and remove some control components The single and d...

Page 39: ...rol panel area see Control Panel Access 2 With the knob in the off position remove the knob from the oven function selector 3 Remove two screws bezel and the oven function selector from the control pa...

Page 40: ...he control panel 4 Reverse procedure for installation Timed Bake Switch Removal The Timed Bake Switch is used to select how the oven timer will be used 1 Access the control panel area see Control Pane...

Page 41: ...ront component access panel see Partial Control Board Area Access 2 Disconnect all connectors from the control board 3 Remove screws and the control board from the oven 4 Reverse procedure for install...

Page 42: ...for installation Lower Double Oven The Thermal Cut Out TCO for the lower double oven is located between the upper and lower oven cavities It is used as a safety device to prevent overheating of electr...

Page 43: ...is located above the oven cavity in the front of the component compartment It is used to sense when the upper oven door is open 1 Remove front component access panel see Partial Control Board Area Acc...

Page 44: ...from the blower motor 4 Reverse procedure for installation Lower Double Oven The Blower Motor for the lower double oven is located on the back of the oven cavity It is used to reduce air temperature b...

Page 45: ...eceiver 4 Remove two screws that attach the hinge receiver to the oven frame NOTE It is important to return insulation back to original position Replace any insulation that is missing or destroyed 5 R...

Page 46: ...Wiring Diagrams 46 2013 Viking Preferred Service Wiring Diagrams VESO 5271 5272 5301 5302 Single Ovens...

Page 47: ...Wiring Diagrams 2013 Viking Preferred Service 47 VEDO 5271 5272 5301 5302 Double Ovens...

Page 48: ...Wiring Diagrams 48 2013 Viking Preferred Service...

Page 49: ...Wiring Diagrams 2013 Viking Preferred Service 49...

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