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Troubleshooting
ICE and WATER
Troubleshooting
ICE and WATER
Problem
Possible Cause
What To Do
Ice forms in inlet
Water pressure is low
Water pressure must be
tube to ice maker
between 35 - 100 pounds
per square inch. A
minimum pressure of 35
pounds per square inch is
recommended for
refrigerators with water
filters.
Freezer temperature is
Adjust freezer controls.
too high.
Freezer is recommended to
be approximately 0
o
F (-
18
o
C)
Ice Maker is not
Ice maker arm is up.
Confirm ice maker arm is
producing ice
down. See
Automatic Ice
Maker,
p. 15
Household water supply
See water connection
is not reaching water valve. procedure in installation
instructions.
Copper tubing has kinks.
Turn off water supply and
remove kinks. If kinks
cannot be removed,
replace tubing.
Ice bin is not installed
Reinstall Ice bin, p. 16.
properly.
Improper water valve
See water connection
was installed.
procedure in Installation
Instructions. Self piercing
and 3/16” saddle valves
cause low water pressure
and may clog the line over
time.*
Water filter indicator
Water filter needs to be
If filter is not available,
replaced.
replace with bypass filter.
See
Water Filter,
p. 21.
Filter indicator sensor
See
Water Filter,
p. 21.
Problem
Possible Cause
What To Do
Water flow is slower than
Water pressure is low
Water pressure must be
normal
between 35 - 100 pounds
per square inch. A minimum
pressure of 35 pounds per
square inch is recommended
for refrigerators with water
filters.
Improper water valve
Check water connection
installed.
procedure in installation
instructions. Self piercing
and 3/16” saddle valves
cause low water pressure and
may clog the line over time.*
Copper tubing has kinks
Turn off water supply and
remove kinks. If kinks cannot
be removed, replace tubing.
Water filter is clogged
Change water filter.
or needs to be changed.
See p. 20.
Water valve not opened
Open water valve completely
completely.
and check for leaks. The
min. flow at dispenser is
approximately 10 fluid oz. in
nine seconds with a new filter
in place or 10 fluid oz. in five
seconds without a filter
Dispenser water is not
Refrigerator has been
Allow approximately 12
cold
recently installed.
hours for water in
Water supply in
holding tank to chill.
holding tank has
depleted.
Water appears cloudy
Air or air bubbles
This is normal when
in water.
first using the
dispenser and will
disappear with use.
Particles in water
Carbon dust from
Initial water ejected
and/or ice cubes
water filter cartridge
through cartridge may
contain harmless carbon dust
flushed from cartridge. Will
disappear after the first few
uses.
Concentrations of
Particles are not
minerals in water will
harmful and naturally
form particles when
occur in water supplies.
becomes frozen and
melts.
*Manufacturer is not responsible for property damage due to improper installation
or water connection.
