VIKING TECHNICAL SUPPORT 1.800.908.0884
4 0
TROUBLESHOOTING
Solutions
Begin the troubleshooting process by referring to the error messages on the LCD
Display and/or the Status LEDs on the Control Board. Use pages 34-39 to identify
the Troubleshooting Reference # (TS Ref#) then reference the table below.
TS Ref# CHECK
Page Ref#
1
Check the voltage from the Solar Panel. Voltage is to be 12V - 18V
pg 18
2
Check the charging voltage from the Solar Charger with battery
disconnected. Voltage is to be 13.5V
pg 18
3
Check the Battery voltage
pg 18
4
Not applicable to the Solar models.
5
Check that the Power Switch is set to “Reset” position and the Power Harness is
connected to the Control Board.
pg 18
6
Not applicable to this model.
7
Check Motor Fuse on the Control Board.
pg 11
8
Check for an open circuit to the Motor and that the operator is not in Manual
Release mode.
pg 7, 10
9
Check the Status LEDs and LCD Display to determine if the Control Board is
receiving an input from any external devices or if the “ODS” has been triggered.
pg 22, 24, 34-36
10
Remove the external devices from the Control Board to determine if the Control
Board is responding to an input or problem with the external device or wiring.
pg 26-30, 34-35
11
Check the “ODS” setting on the Control Board.
pg 4, 22, 24
12
Check that the gate can be moved manually with low resistance throughout its
full length of travel. Check gate track rollers, chain and hinges as applicable.
pg 4, 7
13
Check the limit position.
pg 20
14
Check the EPS2 cable for damage and is securely connected to the “EPS2”
connector at the Control Board. Clean the connection pins.
pg 10-11
15
Check the EMI Cable and contacts between the EMI Board and the VFlex Board.
pg 11
16
Check that the LCD Display for Error Messages
pg 38, 39
17
Check that the SPS cable for damage and is securely connected to the “V.Exp”
connector at the Control Board. Clean the connection pins.
pg 10-11
18
Not applicable to the Solar models.
19
Not applicable to the Solar models.
20
Check the required entrapment protection sensors.
pg 3, 6-7, 19
21
Check that the Motor Harness Connector is connected to the Control Board.
pg 11, 20
22
Not applicable to this model.
23
Set or reset the limit position electronically from the Control Board.
pg 20
24
At the control board, remove the SPS harness from “V.Exp” connector and
measure volts DC across pins 1 & 4:
If within range, replace the SPS Sensor.
4.7VDC - 5.3VDC.
If out of range, call Viking Technical Support to further troubleshoot.
pg. 11
25
Check that the Motor is responding to commands.
Check that the SPS sensor is properly connected and secured to the Gearbox.
Check that the Motor is secured to the Gearbox and the coupling key is in place.
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Call Viking Technical Support for further assistance.
