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User Manual
Visit the ViewZ USA website at https://www.viewzusa.com
At start
We recommend you to test with different input source when you have trouble with
current input source. If symptom persists, follow the instructions below. After following
the instructions below, please contact us at 1-888-99-VIEWZ.
TROUBLESHOOTING GUIDE
- Check the following before calling for service.
- If the same problems continue after checking, contact the reseller you purchased the monitor from.
No image or
Noise on the screen
Incorrect display or
Half display
Flickering and
shadow image
LED is flickering
or no image
The audio function is
not working
- Check power cable is correctly plugged in to the outlet
- Check power cable is correctly plugged into the monitor
- Check HDMI cable is correctly connected between monitor & source
- Check to make sure DPMS mode is on/off
If the monitor screen is RED, that means the monitor is on DPMS mode
- Adjust brightness and check to see if brightness is set to 'Ø'
- Check video source
Video source causes blank screen if video source could not support UHD resolution
(3840x2160)
- Check your video source
- Reset video source : connection, cable replacement, setting & more
- Check your input source setting regarding resolution and phase (Hz)
- Check the interface cable connection (plug in)
- Check DMPS mode of VZ-50UHD and input source
- Check the volume, MUTE on/off
- Check HDMI / Display port cable connection
