ViewSonic CDE12 User Manual Download

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IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in

a safe manner, as well as registering your product for future service. Warranty information contained in this User

Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at

http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right

corner of our website.

CDE12

Commercial Display

User Guide

Model No. VS19127 | VS19128 | VS19129 | VS19130

P/N: CDE4312 | CDE5512 | CDE6512 | CDE7512

Summary of Contents for CDE12

Page 1: ...information contained in this User Guide will describe your limited coverage from ViewSonic Corporation which is also found on our web site at http www viewsonic com in English or in specific language...

Page 2: ...eding the world s expectations for technological evolution innovation and simplicity At ViewSonic we believe that our products have the potential to make a positive impact in the world and we are conf...

Page 3: ...ver resulting in an injury or a malfunction Do not place any heavy objects on the device or connection cables If smoke an abnormal noise or a strange odor is present immediately turn the device off an...

Page 4: ...n to avoid injury from tipping over Disconnect the power plug from the AC outlet if the device is not being used for a long period of time Place the device in a well ventilated area Do not place anyth...

Page 5: ...avoided by taking simple precautions such as Using cabinets or stands recommended by the manufacturer of the device Only using furniture that can safely support the device Ensuring the device is not o...

Page 6: ...5512 14 CDE6512 15 CDE7512 16 Control Panel 17 I O Panels 18 Remote Control 19 Inserting Remote Control Batteries 20 Remote Control Receiver Range 21 Making Connections 22 Connecting External Devices...

Page 7: ...o 52 Time 53 Advanced 54 About 56 Embedded Applications and Settings 57 vCastReceiver vCastSender 57 Cast Sender from Windows based Macbook and Chrome devices 58 Cast Sender from Mobile Devices iOS ba...

Page 8: ...nformation 87 Compliance Information 87 FCC Compliance Statement 87 Industry Canada Statement 87 FCC IC Radiation Exposure Statement 88 FCC IC D claration d exposition aux rayonnements 88 CE Conformit...

Page 9: ...9 ft Remote Control AAA Battery x 2 CDE4312 CDE5512 CDE6512 CDE7512 Commercial Display Quick Start Guide 3 FRAGILE N A L A G V 2 3 2 S R t r o P y a l p s i D 2 I M D H C R A 1 I M D H F I D P S T U O...

Page 10: ...ount or mobile mount bracket If attaching to other building materials please contact your nearest dealer CDE4312 C C B A B A Model VESA Spec A x B Standard Screw C x D Quantity CDE4312 200 x 200 mm M6...

Page 11: ...ws that are longer than the standard dimension as they may cause damage to the inside of the display CDE6512 C C A B A B A Model VESA Spec A x B Standard Screw C x D Quantity CDE6512 300 x 200 mm M6 x...

Page 12: ...B A Model VESA Spec A x B Standard Screw C x D Quantity CDE7512 600 x 400 mm M8 x 10 mm 4 NOTE Do not use screws that are longer than the standard dimension as they may cause damage to the inside of...

Page 13: ...13 Product Overview CDE4312 Front Panel Rear Panel VOL VOL CH CH SOURCE MENU Control Panel I O Panel...

Page 14: ...14 CDE5512 Front Panel Rear Panel VOL VOL CH CH SOURCE MENU Control Panel I O Panel...

Page 15: ...15 CDE6512 Front Panel Rear Panel VOL VOL CH CH SOURCE MENU Control Panel I O Panel...

Page 16: ...16 CDE7512 Front Panel Rear Panel OK CH CH Control Panel I O Panel...

Page 17: ...n off the display 2 Volume In the OSD menu press the VOL VOL key to adjust the value of the selected item Adjust the volume level 3 Channel Press the SOURCE key to enter the input source menu and pres...

Page 18: ...S 232 Serial interface used for mutual transfer of data between devices 6 Audio Video Audio and video input connect with a media device 7 USB 2 0 Connect USB devices such as hard disks keyboard mouse...

Page 19: ...4 Back Return to the previous page 5 Increase Decrease the Volume 6 Number Keypad 7 Information 8 Input source selection 9 Media control buttons Red Play Pause Green Stop Yellow Forwards Blue Backwar...

Page 20: ...e battery post 3 Replace the cover by aligning it with the slot on the remote control and snapping the latch shut WARNING There is a risk of explosion if batteries are replaced with the incorrect type...

Page 21: ...r Range The working range of the remote control is shown here It has an effective range of 6 meters 30 degrees left and right Ensure there is nothing obstructing the remote control s signal to the rec...

Page 22: ...vice s can be connected in any of the following configurations USB Type C Connection To connect via USB Type C Connect a USB Type C cable from your external device to the Type C port on the display HD...

Page 23: ...ort Cable Computer When you use a RS 232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC including Power On Off Volume adjustme...

Page 24: ...various USB devices and other peripherals to your display USB Peripherals Plug the USB device cable into the USB port USB Cable USB Device USB 2 0 Networking and Modem cables Plug the network cable i...

Page 25: ...MI 1 Ty p e C USB 2 0 USB 2 0 1 2 2 Screw Screw To install the Wi Fi module 1 Remove the Wi Fi module cover on the display if applicable 2 Insert the Wi Fi module into the Wi Fi module slot along the...

Page 26: ...n the display to turn the screen on 4 Press the INPUT button on the remote control and switch to the HDMI input source Media Player CVBS AV Cable L R To connect to a media player via AV 1 Connect an A...

Page 27: ...eaker 2 Plug in the power cord of your display and turn on the power supply switch 3 Press the Power button on the display to turn the screen on SPDIF Power amplifier Stereo equipment Optical Cable SP...

Page 28: ...is in the On position NOTE The AC IN socket is located at the rear and the Power Switch is located underneath the display VOL VOL CH CH SOURCE MENU VOL VOL CH CH SOURCE MENU CDE4312 CDE5512 VOL VOL C...

Page 29: ...29 Initial Launch Setup When you first turn on your display an initial setup wizard will launch 1 Select your Language 2 Select your Time Zone...

Page 30: ...30 3 Select your Power Saving Mode 4 Select Privacy and Copyright Protection...

Page 31: ...31 Home Screen From the Home Screen all the installed applications can be accessed NOTE Press the Home button on the remote control at any time to return to the Home Screen...

Page 32: ...32 General Settings Configure basic Network Device and System settings...

Page 33: ...able Disable Ethernet NOTE After Ethernet is Enabled the Connection Type and MAC Address will be available Adjust the Connection Type Connection Type Description DHCP Cannot modify IP Address Netmask...

Page 34: ...i Add a Wi Fi network or choose from the available listed NOTE After Wi Fi is Enabled available networks will be listed Wireless Hotspot Enable Disable Wireless Hotspot Share an internet connection wi...

Page 35: ...35 Bluetooth Enable Disable Bluetooth...

Page 36: ...36 Device Configure Signage Display System Tools Display Apps and Physical Keyboard settings...

Page 37: ...Setup the display s name Maximum of 36 characters Boot Logo Enable Disable the boot logo Select a custom boot logo or animation file NOTE Ensure Boot on logo in the Advanced settings of the OSD Menu...

Page 38: ...If a Custom App is setup the display will open the App when the input source is changed to Custom Security External Storage Enable Disable USB storage NOTE Re insert any connected USB external storag...

Page 39: ...Item Description Clear Storage All Clear all folder data Internal Storage Only clear internal storage folder data USB Storage Only clear USB storage folder data Reset Factory Reset Return to factory d...

Page 40: ...ved in a folder titled ViewSonic If one does not exist it will be created Import Signage Display Settings Import display settings from a USB Clone Create a copy of media files from the internal storag...

Page 41: ...41 Display Item Description Font Size Adjust the display s font size Backlight Adjust the brightness of the display Wallpaper Choose a background image for the display...

Page 42: ...w any running or installed applications Select them for more detailed information and options By selecting a running application more information will be displayed and the application can be stopped o...

Page 43: ...43 System Date Time Set the time zone and Auto Time settings...

Page 44: ...automatically check for a new version If a new version is found the system will automatically update After the update is complete the system will turn off Android Version Current Android version info...

Page 45: ...ral Settings Signage Display Name Boot Logo Source Setting Custom App Credentials Settings Trusted Credentials User Credentials Install from Storage Clear Credentials Security External Storage Unknown...

Page 46: ...46 Main Menu Sub menu Menu Option System Date Time Select Time Zone NTP Server About Online System Updates Legal Information Android Version Kernel Version Build Number...

Page 47: ...OSD Menu using the Remote Control OK Aspect 1 On the remote control press the Settings button to display the OSD Menu 2 Use the directional buttons q p t u to select menu items and adjust values 3 Pre...

Page 48: ...n Color Temperature Picture Mode Overscan RGB Range Blue Light Filter Picture Reset Screen Zoom Mode Screen Reset Audio Balance Treble Bass Volume Mute Volume Control Audio Out Sync Audio Out Volume L...

Page 49: ...Save Power LED Light Boot on Source Boot on Logo Auto Signal Detection No Signal Standby HDMI with One Wire HDMI EDID USB Cloning USB Auto Play Switch On State WOL Monitor ID Language Factory Reset Ad...

Page 50: ...t Noise Reduction Reduce image noise and distortion Color Temperature Adjust the color temperature Picture Mode Select a predefined picture setting Overscan Automatically enlarge the original picture...

Page 51: ...ores the correct proportions of pictures transmitted in 16 9 using the full screen display Normal The picture is reproduced in 4 3 format and a black band is displayed on either side of the picture Re...

Page 52: ...bass level lower pitched sounds Volume Increase decrease the display s volume level Mute Mute the volume Volume Control Select audio source from internal speaker or Audio Out port Audio Out Sync Sync...

Page 53: ...nt time intervals for the display to be active Slide Show Interval Set the photo slide show interval for USB auto play OSD Turn Off Set the time period the OSD Menu stays on the screen OSD Information...

Page 54: ...ignal resume support Power LED Light Turn On Off the Power LED indicator Boot on Source Select the input source after boot up Boot on Logo Enable Disable a logo when the display is turned on Off Neith...

Page 55: ...1 4 EDID 2 0 Auto USB Cloning Save the OSD Menu configuration to the USB storage USB Auto Play If set to ON the display will copy media files from the external USB storage to the display s internal st...

Page 56: ...56 About Item Description Heat Status Check the temperature of the display Display Information See information about the display Model Name Serial No Operation Hours and Software Version...

Page 57: ...he same subnet and across the subnet network Connected devices will show up under Device List on the same subnet connection If the device does not show up under Device List users will need to key in t...

Page 58: ...Devices 1 Make sure your device is connected to the same network as the display 2 Visit the address that is shown on the display to download the application 3 Launch the application and enter the PIN...

Page 59: ...e server or download from the Google Play Store or the Apple Store 3 Launch the application and select the correct Device Name and input the pin to connect You can also directly input the pin code dis...

Page 60: ...60 Other Default Applications vSweeper Clear unnecessary data and unwanted files Advanced Settings can also be customized to the user s needs...

Page 61: ...send or receive the RS 232 protocol command Description RS 232 Hardware Specification ViewSonic LFD communication port on the rear side 1 Connector type DSUB 9 Pin Male female or 3 5 mm barrel connec...

Page 62: ...etting Baud Rate Select 9600bps fixed Data bits 8 bits fixed Parity None fixed Stop Bits 1 fixed LAN Communication Setting Type Ethernet Protocol TCP IP Port 5000 fixed WOL Port 9 fixed for UDP 3 2 0...

Page 63: ...ply The LFD ID can be set via the OSD menu for each Display Command Type Identify command type s 0x73h Set Command 0x2Bh Valid command Reply 0x2Dh Invalid command Reply Command Function command code O...

Page 64: ...24 0x30 0x37 0x36 0x0D Reply Hex Format Name Length ID Command Type CR Hex 0x34 0x30 0x32 0x2B 0x0D Example 2 Set Brightness as 75 for Display 02 and this command is NOT valid Send Hex Format Name Len...

Page 65: ...n Android 1 No need for USB 2 For the case of two more same sources the 2nd digital is used to indicate the extension 3 The HEX of 00A is 30 30 41 Brightness 8 s 24 000 100 900 Bright down 1 901 Brigh...

Page 66: ...003 RIGHT 004 ENTER 005 INPUT 006 MENU EXIT 007 EXIT Remote Control 8 s B 42 000 Disable 001 Enable 002 Pass through Disable RCU will be no function Enabled RCU controls normally Pass through Display...

Page 67: ...s 8 s 2E 000 100 Treble 8 s 2F 000 100 Balance 8 s 0 30 000 100 050 is central Picture Size 8 s 1 31 000 FULL 16 9 001 NORMAL 4 3 002 REAL 1 1 3 1 0 OSD language 8 s 2 32 000 English 001 French 002 Sp...

Page 68: ...x USB Type A 2 0 1 x RJ45 Wi Fi Module 43RG09_Wifi Chip MediaTek MT7921 Dual band 2 4 5 GHz Specification 802 11a b g n ac ax Bluetooth Bluetooth V2 1 3 0 4 2 5 2 Output Signal 1 x Audio Out 1 x SPDIF...

Page 69: ...4 57 54 x 33 2 x 3 17 66 3 x 38 0 x 2 8 Physical W x H x D mm w stand 972 55 x 620 14 x 204 64 1243 71 x 783 23 x 253 62 1461 4 x 904 6 x 253 5 1683 8 x 1028 3 x 292 5 Physical W x H x D in w stand 38...

Page 70: ...Codec Resolution Bit Rate MKV mkv WebM webm VP9 4096 x 2176 60fps 100Mbps MP4 mp4 mov 3GPP 3gpp 3gp MEPG transport stream ts trp tp MKV mkv WebM webm FLV flv AVI lavi H265 265 HEVC H 265 4096 x2176 60...

Page 71: ...flv AVI lavi ASF asf WMV wmv OGM ogm MPEG4 1920 x 1080 120fps 40Mbps ASF asf AVI avi DivX divx MKV mkv MP4 mp4 mov OGM ogm WebM webm WMV wmv DivX 3 11 Divx 4 12 DivX 5 x DivX 6 XviD 1920 x 1080 120fps...

Page 72: ...OGM ogm WebM webm WMV wmv H 264 4096 x 2160 60fps 135Mbps AVS avs MEPG transport stream ts trp tp AVS 1920 x 1080 60fps 50Mbps AVS avs MEPG transport stream ts trp tp AVS 1920 x 1080 60fps 50Mbps AVS...

Page 73: ...1024 120fps 40Mbps 3GPP 3gpp 3gp AVI avi FLV flv MKV mkv MP4 mp4 mov OGM gom WebM webm Motion JPEG 1920 x 1080 30fps 40Mbps 3GPP 3gpp 3gp AVI avi FLV flv MKV mkv MP4 mp4 mov OGM gom WebM webm VP8 1920...

Page 74: ...OGM ogm WAV wav WebM webm WMV wmv MPEG1 2 Layer1 16KHz 48KHz Up to 2 32Kbps 448Kbps MPEG1 2 Layer2 16KHz 48KHz Up to 2 8Kbps 384Kbps MPEG1 2 2 5 Layer3 8KHz 48KHz Up to 2 8Kbps 320Kbps 3GPP 3gpp 3gp A...

Page 75: ...z 44 1KHz 48KHz Up to 5 1 32Kbps 6Mbps OGM ogm WebM webm WMV wmv EAC3 DDP 32KHz 44 1KHz 48KHz Up to 5 1 32Kbps 6Mbps 3GPP 3gpp 3gp AAC aac ASF asf AVI avi DivX divx FLV flv MKV mkv mka MP4 mp4 MEPG tr...

Page 76: ...to 2 128Kbps 320kbps 3GPP 3gpp 3gp ASF asf AVI avi MP4 mp4 mov WMV wma wmv WMA 10 Pro M0 8KHz 48KHz Up to 2 192kbps WMA 10 Pro M1 8KHz 48KHz Up to 5 1 384kbps WMA 10 Pro M2 8KHz 96KHz Up to 5 1 768kbp...

Page 77: ...TS Up to 48KHz Up to 5 1 1 5Mbps Pure DTS core 3GPP 3gpp 3gp MP4 mp4 mov MEPG transport stream ts trp tp DTS LBR 12KHz 22KHz 24KHz 44 1KHz 48KHz Up to 5 1 Up to 2Mbps 3GPP 3gpp 3gp MP4 mp4 mov MEPG tr...

Page 78: ...8Khz 48Khz Mono Stereo 5 1 64Kbps 1 5Mbps AVI avi MKV mkv mka OGM ogm WAV wav WebM webm IMA ADPCM MS ADPCM 8KHz 48KHz Up to 2 32kbps 384kbps AVI avi FLV flv MKV mkv mka WAV wav WebM webm G711 A mu la...

Page 79: ...Hz Up to 5 1 MS12 v1 x Up to 7 1 MS12 v2 x Up to 1521kbps per presentation 3GPP 3gpp 3gp MP4 mp4 mov m4a Fraunhofer MPEG H TV Audio System 32KHz 44 1KHz 48KHz Up to 16 core channels Up to 5 1 channels...

Page 80: ...itle mp4 MP4 DVD Subtitle UTF 8 Plain Text mkv MKV ASS SSA UTF 8 Plain Text VobSub DVD Subtitle divx avi AVI 1 0 2 0 DMF0 1 2 XSUB XSUB External File Extension Container Codec srt SubRip ssa ass SubSt...

Page 81: ...72Hz 75Hz 1024 x 768 60Hz 70Hz 75Hz 1280 x 1024 60Hz 1360 x 768 60Hz 1920 x 1080 60Hz HDMI Video Resolution Refresh Rate 480i 720 x 480 60Hz 480p 720 x 480 60Hz 576i 720 x 576 50Hz 576p 720 x 576 50Hz...

Page 82: ...3840 x 2160 59Hz R444 3840 x 2160 60Hz R444 4096 x 2160 50Hz R444 4096 x 2160 59Hz R444 4096 x 2160 60Hz R444 Type C Video Resolution Refresh Rate 480p 4 3 640 x 480 60Hz 640 x 480 60Hz 720 x 480 60Hz...

Page 83: ...080p 16 9 1920 x 1080 24Hz 1920 x 1080 24Hz 1920 x 1080 25Hz 1920 x 1080 30Hz 1920 x 1080 30Hz 1920 x 1080 50Hz 1920 x 1080 60Hz 1920 x 1080 60Hz 4K 3840 x 2160 24Hz 3840 x 2160 25Hz 3840 x 2160 30Hz...

Page 84: ...off unexpectedly 1 Check whether Sleep mode is enabled 2 Check if there is a power outage in your area 3 Turn on the display and see if the problem is with the signal and control system PC Mode Probl...

Page 85: ...cable 2 Check if other electronics are interrupting the signal Poor picture 1 Adjust chroma brightness and contrast settings in the menu 2 Check the signal cable Audio Not Working Properly Problem or...

Page 86: ...of non ammonia non alcohol based glass cleaner onto a clean soft lint free cloth then wipe the screen Cleaning the Case Use a soft dry cloth If the case is still not clean apply a small amount of non...

Page 87: ...adiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference w...

Page 88: ...iator your body Cet appareil contient des metteurs r cepteurs exempt s de licence conformes aux RSS RSS d Innovation Sciences et D veloppement conomique Canada L exploitation est autoris e aux deux co...

Page 89: ...wnload safety_ compliance cd VS19127_CE_DOC pdf https www viewsonicglobal com public products_download safety_ compliance cd VS19128_CE_DOC pdf https www viewsonicglobal com public products_download s...

Page 90: ...stance Proposed Maximum Concentration Actual Concentration Lead Pb 0 1 0 1 Mercury Hg 0 1 0 1 Cadmium Cd 0 01 0 01 Hexavalent Chromium Cr6 0 1 0 1 Polybrominated biphenyls PBB 0 1 0 1 Polybrominated d...

Page 91: ...ViewSonic is determined to meet the ENERGY STAR Guidelines and mark all certified models with the ENERGY STAR logo The following logo appears on all ENERGY STAR certified models NOTE The power manage...

Page 92: ...weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule Product Disposal at End of Product Life ViewSonic respects the environment and is committed to working and l...

Page 93: ...tion DPMS DisplayPort and DDC are trademarks of VESA Disclaimer ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein nor for incidental or conseque...

Page 94: ...www viewsonic com my Middle East www viewsonic com me Myanmar www viewsonic com mm Nepal www viewsonic com np New Zealand www viewsonic com nz Pakistan www viewsonic com pk Philippines www viewsonic...

Page 95: ...re parts or components e g Projector Lamps Please refer to What the warranty excludes and does not cover section How long the warranty is effective ViewSonic displays are warranted for between 1 and 3...

Page 96: ...cleaning as described in the product User Guide Removal installation and set up service charges including wall mounting of the product How to get service For information about receiving service under...

Page 97: ...te law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow th...

Page 98: ...r purchase Who the warranty protects This warranty is valid only for the first consumer purchaser What the warranty excludes and does not cover Any product on which the serial number has been defaced...

Page 99: ...ainer packaging to an authorized ViewSonic service center Round trip transportation costs for in warranty products will be paid by ViewSonic Limitation of implied warranties There are no warranties ex...

Page 100: ...l 4136954 E Mail Cefeo soluglobales com Cuernavaca Compusupport de Cuernavaca SA de CV Francisco Leyva 178 Col Miguel Hidalgo C P 62040 Cuernavaca Morelos Tel 01 777 3180579 01 777 3124014 E Mail aque...

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