Indicator
Status
Condition
Power
Lit
Injector is powered on (Default /
NORMAL
)
Light Off
Injector is powered off / not plugged in / no power
Active*
(POE Load
Indicator)
Lit / Blue
Power output is active, with more than 30W, but less than 60W
Lit / Green
Power output is active, with less than 30W
Light Off
PoE output is not active (Cable or PoE Device may not be connected or offline)
Problem
:
- The Injector’s Power LED doesn’t light up / receives no power
Please check the following
:
- On the wall outlet:
· Is the power cord plugged into a wall outlet? Make sure it’s plugged in firmly.
· Is the wall outlet controlled by another switch (i.e. a light flip switch?) Please try another outlet.
- On the Injector itself:
· Is the correct / included Power Cord being used?
· Make sure the trapezoidal plug is pushed in firmly. A loose connection will NOT work.
· Can we try another wall plug-to-Power supply cable? (It’s a common computer power cord)
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Problem
:
- The injector appears to be working / has a lit Power LED, but the
Active
LED doesn’t light up, and my connected
USB-C devices are not charging
Please check the following
:
- On the device to be charged:
· Ensure the USB-C cable is plugged in firmly – remove and re-seat the USB-C cable.
· Is the USB-C cable working? Try another cable, as USB-C cables can get damaged and “go bad” over time.
- On the VidaCharger® Ultra adapter:
· Check and confirm the RJ45 connection is firmly plugged in. Be sure to check the CAT5/5e/6 cable itself.
· Is the CAT5e/6 cable’s RJ45 clip snapped-in? Be sure the cables are assembled and connected properly.
· Are we connecting into a supported device? Tablets like iPad Pro & Surface work very well, but other ultra-high power
devices (USB-C powered laptops or computers) draw too much power (60W+) and are NOT supported.
- On the CAT5 / wiring cable runs:
· Are there any intermediaries / interconnects on the cable run, such as patch panels, female-to-female adapters, etc?
If so, remove & test run a new, shorter line. These interconnects add resistance to the line and drops power output.
Only straight, direct runs from this injector / power supply to the VidaCharger® Ultra should be used.
· How long is the cable run? CAT5: Up to 330’ (100m) maximum is supported. Performance over longer runs of CAT5
cables are not guaranteed.
LED Indicator Chart
Troubleshooting Guide
