10
Troubleshooting Guide
Symptom
Possible Cause
Solution
•
Unit will not power on.
•
Unit is unplugged.
•
Connect the unit to the AC
power supply.
•
No sound output from
speakers.
•
The volume level is set too
low.
•
The input selector does not
match the playback source.
•
Adjust the volume.
•
Select the correct input
source.
•
Noise/Distortion in
sound output.
•
The unit is too close to a TV
set or another interfering
device.
•
Turn off the TV or other
appliance, and relocate the
unit.
GE
NE
RAL
•
Unit fails to respond.
•
It might result from external
factors such as ESD
(Electro-static discharge).
•
Disconnect the power cord
and external audio device.
Re-plug the power cord
after one minute.
•
Cannot listen to any
station, or signal
appears weak.
•
The station is not tuned-in
properly.
•
A TV set is being used nearby
and is interfering with the
radio reception.
•
Properly tune-in the
desired station.
•
Turn-off the interfering
TV set.
FM
RA
DI
O
•
The sound is distorted.
•
The antenna is not oriented
properly.
•
Re-orient the antenna until
reception improves.
AU
X
•
No sound output with
external audio device
plugged into rear
AUX-IN jack.
•
AUX-IN jack is unplugged.
•
Unit is not in proper Mode
•
Make sure the Auxiliary
Cable is plugged into both
sources.
•
Select proper AUX mode
•
No sound
•
The unit is not switched to
Bluetooth mode
•
Your device’s and/or the unit’s
volume is not turned up.
•
Your device is too far from the
unit or there’re some obstacle
between your device and the
unit
•
Ensure the unit is switched
to BT mode.
•
Move your Bluetooth
device closer to unit
•
Turn up the volume on your
portable device and/or the
unit.
•
Turn OFF your Bluetooth
device and unit. Then
power them both back ON
•
Sound has a lot of
static
•
Your device is too far away
•
Bring your device closer to
the Jukebox
B
LU
E
T
O
O
T
H
•
Unable to pair with a
Bluetooth device
•
Your device doesn’t have
Bluetooth connectivity.
•
The Bluetooth pairing is not
successful
•
Confirm that your device is
Bluetooth compatible.
•
Re-pair the unit and device
again.
Statement
For further assistance with your product, call Victrola at
TOLL FREE# 1-877-ITECH-97 (1-877-483-2497).
