User Manual for VSP
Victory
Rev. 10/20
Victory Refrigeration
24
LIMITED WARRANTY
Warranty (Continental USA & Canada Only)
THREE (3) YEAR PARTS & LABOR LIMITED WARRANTY
Victory® Refrigeration (Victory) warrants to the
original purchaser of Victory branded equipment, that
such equipment is free from defects in material and
workmanship, under normal use, proper maintenance and
service as indicated by Victory’s installation and operation
instructions, for a period of three (3) years from the date
of installation, or thirty-nine (39) months from the date of
shipment from the manufacturer, whichever is earlier.
ADDITIONAL FOUR (4) YEAR COMPRESSOR PART LIMITED
WARRANTY*
In addition to the warranty set forth above Victory®
Refrigeration (Victory), warrants the hermetically/semi-
hermetically sealed compressor (part only) for an additional
four (4) years beyond the initial three (3) year warranty
period; not to exceed eighty-seven (87) months from the
date of shipment from Victory, provided upon receipt of the
compressor, manufacturer examination shows the sealed
compressor to be defective. This extended warranty does
not cover freight for the replacement compressor or freight
for return of the failed compressor. Also, this extended
compressor-part only warranty does NOT apply to any
electrical controls, condenser, evaporator, fan motors,
overload switch, starting relay, capacitors, temperature
control, filter/drier, accumulator, refrigeration tubing, wiring
harness, labor charges, or supplies which are covered by
the standard warranty above.
*Units shipped after 03/01/2020. Previous warranty
applies to units shipped prior.
Exceptions:
Warranty does not apply for units installed in a Residential
application. Units are intended for Commercial use only.
Blast Chillers carry a 3 year parts and labor warranty; 2
additional years for the compressor
Normal wear type parts, such as light bulbs/lamps, gaskets,
fuses, batteries, blast chiller/freeze probes, thermostator
electronic controller calibration and/ or adjustment, and
any normal maintenance items as outlined in the Owner’s
Manual, adjustment of door mechanisms or freight damage
are not covered by this warranty. For the purpose of this
warranty, the original purchaser shall be deemed to mean
the individual or company for whom the product was
originally installed.
Proof of purchase must be supplied to Victory to validate
the warranty. This warranty is valid only if equipment is
properly installed, and started-up as outlined in the Owner’s
Manual.
Removal or alteration of the serial/ data plate from
equipment shall be deemed to release the Victory from all
warranty obligations or any other obligations, expressed or
implied .The warranty does not cover installation, start-
up, normal maintenance, food loss, or other consequential
damage, and it excludes components that are removable
without tools. Our obligation under this warranty shall be
limited to repairing or r replacing, including labor, any part
of such product, which proves defective.
Victory reserves the right to examine any product
claimed to be defective. The labor warranty shall be for
self-contained units only and for standard straight time,
which is defined as normal service rate time, for service
performed during normal working hours. Any service
requested outside of a servicer’s normal working hours will
be covered under this warranty at the normal rate and any
additional overtime rate will be the responsibility of the
equipment purchaser. Victory shall not be responsible for
any costs incurred if the work is performed by other than
Victory’s authorized service personnel. Reimbursement
claims for parts and/or labor service costs must be made
in writing. Model, cabinet serial number and installation
location must be shown on the claim. A receipted bill from
the servicing agency must accompany the claim, together
with full details of the service problems, diagnosis and
work performed. Victory reserves sole discretion whether
further documentation on a claim is to be submitted. Any
part determined to be defective in the product should be
returned to the company within thirty (30) days under
the terms of this warranty and must be accompanied by a
record of the cabinet model, serial number, with a return
material authorization number (RMA#) issued by the
Victory.
Special installation/applications, including remote locations,
