9
TROUBLESHOOTING GUIDE
PROBLEM
SOLUTION
The indicator does not
reach the green area for
my zone.
CHECK THE FOLLOWING:
Have you followed the Temperature
Indicator Testing Instructions on page 6 ?
Is the water boiling, and has the water been
boiling for longer than 40 minutes?
Is the lid seated correctly on top of the pot?
Are you looking at the correct Zone for your
altitude?
If you can answer yes to all of the above and
the indicator is still not reaching the green
area, please contact customer service at
1-866-257-4741.
The lid is bouncing or
rising during processing.
Burner temperature is too high. Gradually
reduce the heat setting until the lid stops
rising.
The water runs out of my
pot before the processing
time is reached.
Burner temperature is too high. Reduce heat.
DO NOT boil the water rapidly during the
entire processing time. A slow rolling boil is
sufficient to maintain the temperature inside
the pot. Be sure to refill the water to be even
with the rack each time a batch is started.
Which “Zone” on the
indicator should I use?
Make sure you know the altitude for your
area before you start canning.
You can get
this information by contacting your local
Extension office. You can also visit nchfp.
uga.edu for more information.
How do I find my local
Extension office?
Each state has a Cooperative Extension that
represents the USDA, to give proper canning
and food safety instructions to the public.
You can visit http://www.csrees.usda.gov/
Extension/ to find your local office.
