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Troubleshooting Guide
If your Humidifier is not working properly, refer to the following:
Problem
Possible Cause
Solution
Power Knob is turned
“On” and Power Light
is off
• Unit not plugged in
• No power at outlet
• Plug unit in
• Check circuits, fuses, try a
different outlet.
Little or no mist is
produced
• No water in tank
• Unit is not level
• Mineral deposits on
Nebulizer or Water Sensor
• Water Tank was washed
with detergent
• Blower not operating
• Demineralization Cartridge
is clogged
• If New Demineralization
Cartridge
• Nebulizer not functioning
• fill Water Tank.
• Place on a level surface.
• Clean Nebulizer and Water
Sensor per instructions.
• Rinse thoroughly with
clean water. Wipe Dry.
• Ensure water in Base is
adequate to immerse
Water Sensor.
• Remove Cartridge and
restart machine. If mist
resumes, replace with
a new Cartridge
(Model PDC-51).
• Please allow at least
15 minutes for water
to saturate a new
demineralization cartridge.
• See Warranty
Condensation forms
around humidifier or
windows
• Mist Intensity is set too high
for room size or preexisting
humidity level.
• Decrease mist output
using the Mist Intensity
Control.
White dust
accumulation
• Hard water used
• Demineralization Cartridge
needs replacement
• Use distilled water or
a Demineralization
Cartridge.
• Replace Demineralization
Cartridge (Model PDC-51)
Cannot smell Vicks
Soothing Vapors
• Scent pad has been in
your humidifier for over
8hrs
• Replace scent pad with
fresh pad
Note:
Failure to keep this unit clean from mineral deposits normally contained in any water
supply will affect the efficiency of operation of this unit. Customer failure to follow
these instructions may void the warranty.
Warranty
This Ultra Quiet Cool Mist Humidifier is warranted against defective material or
workmanship for a period of one year from the date of purchase. Any defective
part will be repaired or replaced at no charge if it has not been tampered with and
appliance has been used according to these printed directions. Warranty does not
cover the demineralization cartridge; performance of the demineralization cartridge
depends on the mineral content of the water used in the humidifier. This Warranty
gives you specific legal rights as well as other rights which vary from state to state.
If you experience unsatisfactory operation, first refer to the troubleshooting section
above to ensure that it is not due to care or cleaning. Follow Care and
Cleaning instructions.
If you have any questions or comments, call Kaz Consumer Relations Department
at 1-800-477-0457 or, write to Kaz USA, Inc., Consumer Relations Department,
250 Turnpike Road Southborough, MA 01772 USA. Specify model number. Our
Consumer Service Representative will advise you how to correct the problem
yourself, or will ask you to return the product for repair or replacement.
Please go to www.kaz.com and register your product under the Customer Care
Center and receive product information updates and new promotional offers.
