PHONE ORDER: 1-800-633-0032 FAX: 1-401-539-2584
WWW.VIBCO.COM [email protected]
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Warranty and General Information
Warranty
All warranty claims must be submitted to VIBCO for approval prior to any repairs being done.
Failure to do so will void any and all warranty coverage.
Errors, Shortages and Complaints
Complaints concerning goods received or errors should be made at once. Claims must be made
within five days after receipt of goods. Clerical errors are subject to correction.
Returning Parts
Parts should not be returned to VIBCO without prior autorization. Call VIBCO cutomer service
department at 1-800-633-0032 (1-800-465-9709 in Canada) for a Return Goods Autorization
(RGA) number. A return autorization will be faxed to you. Return shipping must be prepaid.
Material returned may be subject to a 10% rehandling charge. All returned shipments should
clearly display your name and address. In order to assure proper credit our invoice number,
against which parts were returned, must be supplied.
Orders for equipment built to specifications which vary from VIBCO’s standard units are not
subject to cancellation.
Responsibility
VIBCO cannot be responsible for delays due to strikes, accidents, negligence of carriers or other
causes beyond our control.
Freight Claims
Should you receive a shipment from VIBCO which was damaged in transit, your claim is to be
filed immediately with the carrier. All parts sold by VIBCO are on the basis of F.O.B. Wyoming,
Rhode Island.
Product Changes
The right is reserved by VIBCO to make changes in pattern, design or materials when deemed
necessary without prior notice or obligation to make corresponding changes in previous
models.
Price Changes
Prices are subject to change without notice.
Ordering Spare Parts
Parts can be ordered through authorized distributors or direct from VIBCO. The following data
should be provided when ordering:
From foot of housing:
Model of unit.
From spare parts list:
Reference number, part number, description and
quantity required.
Shipping instructions:
Specify shipping point and method of shipping.